Re: [rt-users] Reminders: What are they, can they (or something else in RT) be made to do this?
On Jun 8, 2009, at 11:14 AM, Kevin Falcone wrote: > Try creating a dashboard with a search of Type = 'reminder' and Due = > 'today' > and create a subscription to the dashboard Huh? This made perfect sense to me until I tried to create this query. If anyone else tries to do this, set your Due field in the query, then switch to Advanced and add "AND Type = 'reminder' " to it by hand, then save the query and build a dashboard from it. -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Reminders: What are they, can they (or something else in RT) be made to do this?
On Jun 8, 2009, at 10:16 AM, Faith Senie wrote: > I have looked through the Wiki and anything else I could find for full > documentation of the purpose of the "Reminders" tickets, and I haven't > found anything other than explanations of how to deal with problems > with them (details of how to make them go away when the ticket they're > based on is closed out, etc.). So can someone explain what the major > purpose of the Reminders tickets is? > > Also, the functionality we were trying to achieve with them is the > following, which they clearly don't do. How do we do this? We'd like > to have a mechanism by which we can set a trigger in a ticket that > will send the owner an email on a specified date that says, "There's > something you need to do with this ticket today". It is not > sufficient for it to put up a notice on the RT main page, as we don't > normally open RT unless there's a new ticket or we're explicitly > updating an existing one -- it must send email to the owner. We don't > want anything before the specified date, we want it on the specified > date. A one-time email on that date is sufficient. Can Reminders be > updated to do this, or is there another mechanism we could use to do > this? Try creating a dashboard with a search of Type = 'reminder' and Due = 'today' and create a subscription to the dashboard -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Reminders: What are they, can they (or something else in RT) be made to do this?
Faith, I may be wrong, but my understanding of RT tickets (any ticket) is that unless there is a transaction being executed for it, it will not just arbitrarily know to send off a notice to someone. TO do that, you need to create a cron job that will run thru the RT Ticket Tabler and examine the tickets and based on appropriate conditions, send out a notice. At that point, your "Reminder" tickets are really extraneous. Reminder tickets will only help someone who is using RT online. So, if your purpose in having Reminders is for the Email notice, you need not bother. You can examine the base ticket and find all the conditions needed for that cron job. Hope this helps. Kenn LBNL On 6/8/2009 7:16 AM, Faith Senie wrote: > I have looked through the Wiki and anything else I could find for full > documentation of the purpose of the "Reminders" tickets, and I haven't > found anything other than explanations of how to deal with problems > with them (details of how to make them go away when the ticket they're > based on is closed out, etc.). So can someone explain what the major > purpose of the Reminders tickets is? > > Also, the functionality we were trying to achieve with them is the > following, which they clearly don't do. How do we do this? We'd like > to have a mechanism by which we can set a trigger in a ticket that > will send the owner an email on a specified date that says, "There's > something you need to do with this ticket today". It is not > sufficient for it to put up a notice on the RT main page, as we don't > normally open RT unless there's a new ticket or we're explicitly > updating an existing one -- it must send email to the owner. We don't > want anything before the specified date, we want it on the specified > date. A one-time email on that date is sufficient. Can Reminders be > updated to do this, or is there another mechanism we could use to do > this? > > Thanks, > Faith > > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Reminders: What are they, can they (or something else in RT) be made to do this?
I have looked through the Wiki and anything else I could find for full documentation of the purpose of the "Reminders" tickets, and I haven't found anything other than explanations of how to deal with problems with them (details of how to make them go away when the ticket they're based on is closed out, etc.). So can someone explain what the major purpose of the Reminders tickets is? Also, the functionality we were trying to achieve with them is the following, which they clearly don't do. How do we do this? We'd like to have a mechanism by which we can set a trigger in a ticket that will send the owner an email on a specified date that says, "There's something you need to do with this ticket today". It is not sufficient for it to put up a notice on the RT main page, as we don't normally open RT unless there's a new ticket or we're explicitly updating an existing one -- it must send email to the owner. We don't want anything before the specified date, we want it on the specified date. A one-time email on that date is sufficient. Can Reminders be updated to do this, or is there another mechanism we could use to do this? Thanks, Faith ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
