what is the comment address set a queue level? is it the correct one?
secondly how do you filter incoming emails and forward to RT? I use procmail. I
have two filters configured for each queue in .procmailrc .
So for one queue, I have :
1. If To is correspond address of the queue call rt mailgate with the email
and action as --correspond
2. If To is comment address of the queue call rt mailgate with the email and
action as --comment
Check this filtering to see if an incoming email from comment address is
addressed by your filtering application properly.
-Ashish
From: rt-users-boun...@lists.bestpractical.com
[rt-users-boun...@lists.bestpractical.com] On Behalf Of Brandon Rogge
[brand...@bandcon.com]
Sent: Saturday, February 28, 2009 9:15 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Requestors being sent comments when updated via email
The problem I am having is that when someone sends a comment via email, the
comment is being sent to the requestor.
I can see that the script ‘on correspond notify requestors and CCs with global
template correspondence’ is causing this even though the comment is being sent
to RT using the comment email address. If this script is removed then replying
to a ticket via the web interface doesn’t work as the requestors email address
is not used automatically. CorrespondAddress and CommentAddress are both set
in RT_SiteConfig.pm we are using version 3.8.2.
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