Re: [rt-users] Require non-blank mesage field

[Vivek Khera]

On Oct 12, 2006, at 5:19 PM, Matthew Pressly wrote:


Where can I add code to prevent a ticket from being resolved with
an empty 'Message:' field?  I would like to just display an error
message and redisplay the current page.


That would block you from resolving a ticket without comment which  
was re-opened by a "thank you" response from your customer.  Are you  
sure you want to restrict that?  We get those all the time.




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[rt-users] Require non-blank mesage field

[Matthew Pressly]

Where can I add code to prevent a ticket from being resolved with
an empty 'Message:' field?  I would like to just display an error
message and redisplay the current page.

I have searched the code and tried a number of modifications to
Ticket/Update.html, but have not been able to identify the correct
place to do the validation.

-- 
Matthew

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