Hi List, The subject says it all.
I have groups of users who are not to be changing the status of a ticket to an inactive status, the question is how to do this? Lets say I have A group called SA and a group called SD. I want SD to be able to set tickets to an inactive state, I want SA to be able to edit everything else in a ticket, but not change the state to an inactive state (I would prefer them not to be shown inactive states at all). Thanks, Bill G.
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