[rt-users] Return from a local/html template to share/html template in case of special condition

2011-09-29 Thread Lars Braeuer 
Hi,

is there a way to return from a local/html template to the original share/html 
template, in case a
certain condition is met? (Please read on for more details).

With the inspiration from Joop concerning 'conditions', I found out about the 
html templates in
share/html/.

I want to be able to show a reduced set of date lines in the 
Ticket/Elements/ShowDates template to
unprivileged users.

I successfully created /local/html/Ticket/Elements/ShowDates with a 
reduced set of dates
that is working for unprivileged users.

Question: Is there a way to return to the original ShowDates template, in case
$session{'CurrentUser'}->Privileged is true? See below for what is only working 
for unprivileged
users for me (because the whole template seems to be exited in case this 
condition is met).



  
<&|/l&>Created:\
<% $Ticket->CreatedObj->AsString %>
  
  
<&|/l&>Closed:\
<% $Ticket->ResolvedObj->AsString  %>
  
% $m->callback( %ARGS, CallbackName => 'EndOfList', TicketObj => $Ticket );

<%init>
#
# This is not working:
#
return if $session{'CurrentUser'}->Privileged;

<%ARGS>
$Ticket => undef
$UpdatedLink => 1


Thanks in advance.

Best regards,

Lars

RT Training Sessions (http://bestpractical.com/services/training.html)
*  Chicago, IL, USA  September 26 & 27, 2011
*  San Francisco, CA, USA  October 18 & 19, 2011
*  Washington DC, USA  October 31 & November 1, 2011
*  Melbourne VIC, Australia  November 28 & 29, 2011
*  Barcelona, Spain  November 28 & 29, 2011

Re: [rt-users] Return from a local/html template to share/html template in case of special condition

2011-09-29 Thread Joop 

Lars Braeuer wrote:

Hi,

is there a way to return from a local/html template to the original share/html 
template, in case a
certain condition is met? (Please read on for more details).

With the inspiration from Joop concerning 'conditions', I found out about the 
html templates in
share/html/.

I want to be able to show a reduced set of date lines in the 
Ticket/Elements/ShowDates template to
unprivileged users.

I successfully created /local/html/Ticket/Elements/ShowDates with a 
reduced set of dates
that is working for unprivileged users.

Question: Is there a way to return to the original ShowDates template, in case
$session{'CurrentUser'}->Privileged is true? See below for what is only working 
for unprivileged
users for me (because the whole template seems to be exited in case this 
condition is met).



  
<&|/l&>Created:\
<% $Ticket->CreatedObj->AsString %>
  
  
<&|/l&>Closed:\
<% $Ticket->ResolvedObj->AsString  %>
  
% $m->callback( %ARGS, CallbackName => 'EndOfList', TicketObj => $Ticket );

<%init>
#
# This is not working:
#
return if $session{'CurrentUser'}->Privileged;

<%ARGS>
$Ticket => undef
$UpdatedLink => 1

  
You're almost there. I have the following in my 
Tickets/Elements/ShowTransaction

   
%if (!$user->Privileged) { # anonymize support staff
   <% "Support" %> - <% $TicketString %> <% $desc %>
%}
%else {
<% $Transaction->CreatorObj->Name %> - <% $TicketString %> <% $desc %>
%}
   
%if ($user->Privileged) {# show only time info for privileged staff
   <% $TimeTaken %>
%}   
   <% 
$titlebar_commands |n %>

 

Just move the check for Privileged into the html table part and display 
according to Privileged or noet.


Success,

Joop


RT Training Sessions (http://bestpractical.com/services/training.html)
*  Chicago, IL, USA  September 26 & 27, 2011
*  San Francisco, CA, USA  October 18 & 19, 2011
*  Washington DC, USA  October 31 & November 1, 2011
*  Melbourne VIC, Australia  November 28 & 29, 2011
*  Barcelona, Spain  November 28 & 29, 2011