Re: [rt-users] Scrip question and how to debug?
$Owner->Name was what I was looking for. I'll have to post my scrip so
other people can figure out what is going on.
John Arends wrote:
> Vivek:
>
> Looking at log output made me realize that $Owner does not contain the
> name of the owner. Where is the actual owner name stored as a string? I
> want to compare that string to Nobody. This seems like it should be
> fairly simple but I don't understand enough about how RT works
> internally to figure that out.
>
> my $admincclist = $self->TicketObj->AdminCc;
>
> my $Owner = $self->TicketObj->OwnerObj;
>
> if ( $Owner->Id ne "Nobody"){
> $admincclist->AddMember($Owner->Id);
> }
>
>
>
>
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Re: [rt-users] Scrip question and how to debug?
You compare owner-id with nobody string?!? Nobody id is 10 compare owner id
with nobody id could work.
Torsten
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-Original Message-
From: [EMAIL PROTECTED] <[EMAIL PROTECTED]>
To: Vivek Khera <[EMAIL PROTECTED]>
CC: RT Users
Sent: Mon Mar 17 16:19:10 2008
Subject: Re: [rt-users] Scrip question and how to debug?
Vivek:
Looking at log output made me realize that $Owner does not contain the
name of the owner. Where is the actual owner name stored as a string? I
want to compare that string to Nobody. This seems like it should be
fairly simple but I don't understand enough about how RT works
internally to figure that out.
my $admincclist = $self->TicketObj->AdminCc;
my $Owner = $self->TicketObj->OwnerObj;
if ( $Owner->Id ne "Nobody"){
$admincclist->AddMember($Owner->Id);
}
Vivek Khera wrote:
> On Mar 14, 2008, at 2:25 PM, John Arends wrote:
>
>> Second, is there a good way to debug scrips? I feel like I'm just
>> feeling around in the dark and don't know how to tell if they're
>> really
>> working, or what the contents of variables are, etc. If I was writing
>
> sprinkle your scrip with lines like this:
>
>$RT::Logger->error("Got a create transacation...");
>
> and look in your RT logfile.
>
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Re: [rt-users] Scrip question and how to debug?
Vivek:
Looking at log output made me realize that $Owner does not contain the
name of the owner. Where is the actual owner name stored as a string? I
want to compare that string to Nobody. This seems like it should be
fairly simple but I don't understand enough about how RT works
internally to figure that out.
my $admincclist = $self->TicketObj->AdminCc;
my $Owner = $self->TicketObj->OwnerObj;
if ( $Owner->Id ne "Nobody"){
$admincclist->AddMember($Owner->Id);
}
Vivek Khera wrote:
> On Mar 14, 2008, at 2:25 PM, John Arends wrote:
>
>> Second, is there a good way to debug scrips? I feel like I'm just
>> feeling around in the dark and don't know how to tell if they're
>> really
>> working, or what the contents of variables are, etc. If I was writing
>
> sprinkle your scrip with lines like this:
>
>$RT::Logger->error("Got a create transacation...");
>
> and look in your RT logfile.
>
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Re: [rt-users] Scrip question and how to debug?
On Mar 14, 2008, at 2:25 PM, John Arends wrote:
> Second, is there a good way to debug scrips? I feel like I'm just
> feeling around in the dark and don't know how to tell if they're
> really
> working, or what the contents of variables are, etc. If I was writing
sprinkle your scrip with lines like this:
$RT::Logger->error("Got a create transacation...");
and look in your RT logfile.
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[rt-users] Scrip question and how to debug?
I have a scrip that should be adding the owner as an AdminCC on ticket
create. It works fine. However, if a ticket is created with no owner
set, it sets an AdminCC as Nobody, which is annoying.
I threw an if statement in there to try to handle it, but I am doing
something wrong.
my $admincclist = $self->TicketObj->AdminCc;
my $Owner = $self->TicketObj->OwnerObj;
if ( $Owner ne "Nobody"){
$admincclist->AddMember($Owner->Id);
}
$Owner must not really be the string nobody, because Nobody is still
being added as an AdminCC. Any suggestions on what I should be looking
for instead?
Second, is there a good way to debug scrips? I feel like I'm just
feeling around in the dark and don't know how to tell if they're really
working, or what the contents of variables are, etc. If I was writing
straight perl code I could have it print the content of $Owner so I
could see what was in there.
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