Re: [rt-users] Self Service Open Tickets Extra Column

2011-01-26 Thread Kevin Falcone 
 On Wed, Jan 26, 2011 at 10:27:46AM +0800, Adam Tang wrote:
  From: falc...@bestpractical.com
  Subject: Re: [rt-users] Self Service Open Tickets Extra Column
 
  On Tue, Jan 25, 2011 at 12:35:43PM +0800, Adam Tang wrote:
   How do I add 1 column inside http://192.168.1.99/rt/SelfService/ page to 
   display my
   CustomField Taken to user? I can't find the html or php file inside 
   rt-3.8.8.
 
  Read about DefaultSelfServiceSearchResultFormat in RT_Config.pm
 
 Thank you very much. I can now modify the header for the field and also the 
 value.
 In the SearchResultFormat, to list value, we will use __ColumnName__ to list 
 the value.
 May I know if I have a custom field value called Taken, how do I list the 
 value.
 I have used __Taken__ but nothing shown.

Go build a saved search that includes the custom field you want and
click on Advanced and look at the Format field, that will show you the
format of the string you use in your config

-kevin


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Re: [rt-users] Self Service Open Tickets Extra Column

2011-01-25 Thread Kevin Falcone 
On Tue, Jan 25, 2011 at 12:35:43PM +0800, Adam Tang wrote:
How do I add 1 column inside http://192.168.1.99/rt/SelfService/ page to 
 display my
CustomField Taken to user? I can't find the html or php file inside 
 rt-3.8.8.

Read about DefaultSelfServiceSearchResultFormat in RT_Config.pm

-kevin


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Re: [rt-users] Self Service Open Tickets Extra Column

2011-01-25 Thread Adam Tang 

Dear Kevin,

Thank you very much. I can now modify the header for the field and also the 
value.

In the SearchResultFormat, to list value, we will use __ColumnName__ to list 
the value.

May I know if I have a custom field value called Taken, how do I list the 
value.

I have used __Taken__ but nothing shown.


 Date: Tue, 25 Jan 2011 10:19:09 -0500
 From: falc...@bestpractical.com
 To: rt-users@lists.bestpractical.com
 Subject: Re: [rt-users] Self Service Open Tickets Extra Column
 
 On Tue, Jan 25, 2011 at 12:35:43PM +0800, Adam Tang wrote:
 How do I add 1 column inside http://192.168.1.99/rt/SelfService/ page to 
  display my
 CustomField Taken to user? I can't find the html or php file inside 
  rt-3.8.8.
 
 Read about DefaultSelfServiceSearchResultFormat in RT_Config.pm
 
 -kevin