Re: [rt-users] Setting the Requestor to be the CurrentUser in a created ticket
Thanks
One more reason to switch to 3.8.9 then
Gerard
On 2011-05-31 17:39, Kevin Falcone wrote:
On Tue, May 31, 2011 at 05:32:35PM +0200, Gerard FENELON wrote:
Hello
I am creating tickets automatically when a CF is set to a specific value
I would like to to put the name of the User that changes the CF value in
the Content.
I would also like to set the Requestor of the new ticket to be the User
that changes the CF
value
I have been unable to find a way to do that (I searched the wiki)
Assuming a new enough RT (3.8.9 I think) you can use $TransactionObj
to get the CreatorObj of the transaction that triggered your Scrip.
That is the correct way to figure out who caused something.
-kevin
The (simplified) template to create that new ticket is below
(for the moment I am just trying to get the name of the CurrentUser in the
Content part
I will set the Requestor once I get that part right)
I have tried
* new RT::CurrentUser( $session{'CurrentUser'} );
* new RT::CurrentUser;
* $session{'CurrentUser'}
* $Tickets{'TOP'}->CurrentUser
none of them seems to give me the expected result
(the first three return nothing, the last returns the SystemUser)
Can someone help me out ?
Thanks
Gerard
===Create-Ticket: new_patch_request
Queue: Patch Request
Subject: patch for RT { $Tickets{'TOP'}->Id() }
RefersTo: { $Tickets{'TOP'}->Id() }
CustomField-4: { $Tickets{'TOP'}->FirstCustomFieldValue( 'SW' ) ||
"Unknown" ; }
Content:
{ my $current_user = ? ;
$current_user->RealName if $current_user }
is requesting an official patch for ticket { $Tickets{'TOP'}->Id() }
(Subject: {
$Tickets{'TOP'}->Subject }).
ENDOFCONTENT
Re: [rt-users] Setting the Requestor to be the CurrentUser in a created ticket
On Tue, May 31, 2011 at 05:32:35PM +0200, Gerard FENELON wrote:
>Hello
>
>I am creating tickets automatically when a CF is set to a specific value
>
>I would like to to put the name of the User that changes the CF value in
> the Content.
>I would also like to set the Requestor of the new ticket to be the User
> that changes the CF
>value
>I have been unable to find a way to do that (I searched the wiki)
Assuming a new enough RT (3.8.9 I think) you can use $TransactionObj
to get the CreatorObj of the transaction that triggered your Scrip.
That is the correct way to figure out who caused something.
-kevin
>The (simplified) template to create that new ticket is below
>(for the moment I am just trying to get the name of the CurrentUser in the
> Content part
>I will set the Requestor once I get that part right)
>
>I have tried
>
> * new RT::CurrentUser( $session{'CurrentUser'} );
> * new RT::CurrentUser;
> * $session{'CurrentUser'}
> * $Tickets{'TOP'}->CurrentUser
>
>none of them seems to give me the expected result
>(the first three return nothing, the last returns the SystemUser)
>Can someone help me out ?
>
>Thanks
>Gerard
>
>===Create-Ticket: new_patch_request
>Queue: Patch Request
>Subject: patch for RT { $Tickets{'TOP'}->Id() }
>RefersTo: { $Tickets{'TOP'}->Id() }
>CustomField-4: { $Tickets{'TOP'}->FirstCustomFieldValue( 'SW' ) ||
> "Unknown" ; }
>Content:
>
>{ my $current_user = ? ;
>$current_user->RealName if $current_user }
>
>is requesting an official patch for ticket { $Tickets{'TOP'}->Id() }
> (Subject: {
>$Tickets{'TOP'}->Subject }).
>
>ENDOFCONTENT
pgpupYvXsxLiz.pgp
Description: PGP signature
[rt-users] Setting the Requestor to be the CurrentUser in a created ticket
Hello
I am creating tickets automatically when a CF is set to a specific value
I would like to to put the name of the User that changes the CF value in
the Content.
I would also like to set the Requestor of the new ticket to be the User
that changes the CF value
I have been unable to find a way to do that (I searched the wiki)
The (simplified) template to create that new ticket is below
(for the moment I am just trying to get the name of the CurrentUser in
the Content part
I will set the Requestor once I get that part right)
I have tried
* new RT::CurrentUser( $session{'CurrentUser'} );
* new RT::CurrentUser;
* $session{'CurrentUser'}
* $Tickets{'TOP'}->CurrentUser
none of them seems to give me the expected result
(the first three return nothing, the last returns the SystemUser)
Can someone help me out ?
Thanks
Gerard
===Create-Ticket: new_patch_request
Queue: Patch Request
Subject: patch for RT { $Tickets{'TOP'}->Id() }
RefersTo: { $Tickets{'TOP'}->Id() }
CustomField-4: { $Tickets{'TOP'}->FirstCustomFieldValue( 'SW' ) ||
"Unknown" ; }
Content:
{ my $current_user = ? ;
$current_user->RealName if $current_user }
is requesting an official patch for ticket { $Tickets{'TOP'}->Id() }
(Subject: { $Tickets{'TOP'}->Subject }).
ENDOFCONTENT
