I am running RT 4.4 and it seems that the User plugin for the shredder isn't working quit right. That, or I just don't know how to use it.
I'm trying to get rid of Users for which there are no tickets. I've tried to set both the "no_tickets" argument and the "no_ticket_transactions" argument to true and in either case it returns no results at all. To sort of prove that that there should be results, I found a spam ticket that was created just the other day by a new user that was created at the same time the ticket was created. The ticket was "deleted" and I shredded said ticket. Yet I still can't get the User plugin of the shredder to find that user. Even if I search by the name or email address. I note that the "no_ticket_transactions" argument is new with version 4.4. Are there some known bugs associated with it? Steve -- -------------------------------------------------------------------------- Steven Saner <ssa...@hubris.net> Voice: 316-858-3000 Director of Network Operations Fax: 316-858-3001 Hubris Communications http://www.hubris.net --------- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016