Re: [rt-users] Shredder not deleting some transactions
Ruslan, Yep. I thought of that. IT stopped before it started. Now that I've run shredder, perhaps I can do that again. Between the two apps, I should be able to pound this out. Thanks. Kenn On Wed, Aug 10, 2011 at 4:34 AM, Ruslan Zakirov wrote: > On Wed, Aug 10, 2011 at 2:22 AM, Kenneth Crocker > wrote: > > Ruslan, > > > > Well, to be honest, I can't blame Shredder. Some years ago a person here > > deleted some users, etc manually. I'm using Shredder to clean it all up. > So > > I'm sure there were some disconnects left in there. > > Then for sure you should start from rt-validator tool. It as well can > "--resolve" some > problems by deleting records, in a few cases it can create records to > resolve problem. > > > Thanks. > > -- > Best regards, Ruslan. > RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] Shredder not deleting some transactions
On Wed, Aug 10, 2011 at 2:22 AM, Kenneth Crocker wrote: > Ruslan, > > Well, to be honest, I can't blame Shredder. Some years ago a person here > deleted some users, etc manually. I'm using Shredder to clean it all up. So > I'm sure there were some disconnects left in there. Then for sure you should start from rt-validator tool. It as well can "--resolve" some problems by deleting records, in a few cases it can create records to resolve problem. > Thanks. -- Best regards, Ruslan. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] Shredder not deleting some transactions
Ruslan, Well, to be honest, I can't blame Shredder. Some years ago a person here deleted some users, etc manually. I'm using Shredder to clean it all up. So I'm sure there were some disconnects left in there. Thanks. Kenn LBNL On Tue, Aug 9, 2011 at 3:07 PM, Ruslan Zakirov wrote: > Hello, > > On Tue, Aug 9, 2011 at 11:37 PM, Kenneth Crocker > wrote: > > To list, > > > > I've been shredding a whole bunch of tickets and that seems to be working > > fine. I can't see them in the WebUI or the DataBase. However, some of the > > transaction records are NOT being deleted, like the ones setting a new > value > > for a ticket CF and in some cases a "Create" and some setting ticket > values > > as well. > > If shredder doesn't delete some transactions then you should report a bug > with > additional details about reproducing it. > > > What I want to know is if I go into the DataBase and just delete these > > transaction records, will anything nefarious happen? I mean there are no > > ticket records for them to relate for history purposes? > > > > Also, can I do the same for any Attachments for these transactions? > > Before you start deleting things manually check database with rt-validator > tool. > RT 3.8+ only, old shredder's validator is useless. > > > Thanks. > > > > Kenn > > LBNL > > -- > Best regards, Ruslan. > RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] Shredder not deleting some transactions
Hello, On Tue, Aug 9, 2011 at 11:37 PM, Kenneth Crocker wrote: > To list, > > I've been shredding a whole bunch of tickets and that seems to be working > fine. I can't see them in the WebUI or the DataBase. However, some of the > transaction records are NOT being deleted, like the ones setting a new value > for a ticket CF and in some cases a "Create" and some setting ticket values > as well. If shredder doesn't delete some transactions then you should report a bug with additional details about reproducing it. > What I want to know is if I go into the DataBase and just delete these > transaction records, will anything nefarious happen? I mean there are no > ticket records for them to relate for history purposes? > > Also, can I do the same for any Attachments for these transactions? Before you start deleting things manually check database with rt-validator tool. RT 3.8+ only, old shredder's validator is useless. > Thanks. > > Kenn > LBNL -- Best regards, Ruslan. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
[rt-users] Shredder not deleting some transactions
To list, I've been shredding a whole bunch of tickets and that seems to be working fine. I can't see them in the WebUI or the DataBase. However, some of the transaction records are NOT being deleted, like the ones setting a new value for a ticket CF and in some cases a "Create" and some setting ticket values as well. What I want to know is if I go into the DataBase and just delete these transaction records, will anything nefarious happen? I mean there are no ticket records for them to relate for history purposes? Also, can I do the same for any Attachments for these transactions? Thanks. Kenn LBNL RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
