Re: [rt-users] Some thoughts on the Quick Search list
Jesse Vincent wrote:
On Wed, Jan 31, 2007 at 10:04:39AM +1100, Taan Lindemans wrote:
Does anybody else think it would be useful if the Quick Search list
could be modified to include saved searches on a per user basis?
I think that this might want to be another portlet, but I'd love to see
it happen.
Attached is a basic solution to display summaries of Saved Searches in
the Quick Search list. Any Saved Searches added to your RT at a glance
- Summary preferences will be added to the bottom of the list. A new
title bar separates them from the queue summaries.
This was achieved by placing a butchered version of QueueSummary in
local/html/Elements
A modified MyRT is also included to turn off the actual Saved Search
Ticket list in the Summary section of the homepage.
This was modified on RT-3.6.0 but seems to work on 3.6.3, however none
of the changes to MyRT or ShowSearch (from where a lot of code was cut)
in 3.6.3 have been implemented.
It needs a lot of tidying up, and a new portlet would probably still be
more desirable.
Taan
%# BEGIN BPS TAGGED BLOCK {{{
%#
%# COPYRIGHT:
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%# the GNU General Public License. A copy of that license should have
%# been provided with this software, but in any event can be snarfed
%# from www.gnu.org.
%#
%# This work is distributed in the hope that it will be useful, but
%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
%# General Public License for more details.
%#
%# You should have received a copy of the GNU General Public License
%# along with this program; if not, write to the Free Software
%# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
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%# CONTRIBUTION SUBMISSION POLICY:
%#
%# (The following paragraph is not intended to limit the rights granted
%# to you to modify and distribute this software under the terms of
%# the GNU General Public License and is only of importance to you if
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%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
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%# works based on those contributions, and sublicense and distribute
%# those contributions and any derivatives thereof.
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%# END BPS TAGGED BLOCK }}}
table border=0 width=100%
tr valign=top
td width=70% class=boxcontainer
% for my $portlet (@{$portlets-{body}}) {
% _show(body,$portlet) %
br /
% }
%#GAH!
/td
td class=boxcontainer
% for my $portlet (@{$portlets-{summary}}) {
% _show(summary,$portlet) %
br /
% }
/td
/tr
/table
%INIT
my %allowed_components = map {$_ = 1} @{$RT::HomepageComponents};
unless (exists $session{'my_rt_portlets'}) {
my ($d_portlets) =
RT::System-new($session{'CurrentUser'})-Attributes-Named('HomepageSettings');
my $user = $session{'CurrentUser'}-UserObj;
$session{'my_rt_portlets'} = $user-Preferences('HomepageSettings',
$d_portlets-Content);
}
my $portlets = $session{'my_rt_portlets'};
sub _show {
my $disptype = shift;
my $entry = shift;
my $type = $entry-{type};
if ($type eq 'component') {
my $name = $entry-{name};
# security check etc.
$m-comp ($name);
}
elsif ($type eq 'system') {
$m-comp ('/Elements/ShowSearch', Name = $entry-{name});
}
elsif ($type eq 'saved') {
if ($disptype eq 'body') {
$m-comp ('/Elements/ShowSearch', SavedSearch = $entry-{name});
}
}
else {
$RT::Logger-error (unknown portlet type $type);
}
}
/%INIT
%# BEGIN BPS TAGGED BLOCK {{{
%#
%# COPYRIGHT:
%#
%# This software is Copyright (c) 1996-2005 Best Practical Solutions, LLC
%# [EMAIL PROTECTED]
%#
%# (Except where explicitly superseded by other copyright notices)
%#
%#
%# LICENSE:
%#
%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
%# been provided with this software, but in any event can be snarfed
%# from www.gnu.org.
%#
%# This work is distributed in the hope that it will be useful, but
%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
%# General Public License for more details.
%#
Re: [rt-users] Some thoughts on the Quick Search list
Bob Goldstein wrote: On Wed, Jan 31, 2007 at 10:04:39AM +1100, Taan Lindemans wrote: Does anybody else think it would be useful if the Quick Search list could be modified to include saved searches on a per user basis? I think that this might want to be another portlet, but I'd love to see it happen. There is something similar at http://www.cs.kent.ac.uk/people/staff/tdb/rt3/ At the bottom, there is a set of callbacks, one of which puts a list of saved searches in the left navigation column. (I know I found out about this from the wiki, but I can't find the reference on the wiki right now.) FWIW, we really like these; the colorizing and a couple extra menu options add a very nice polish to the experience. (I didn't write these, I just like them. Tim Bishop gets the credit.) bobg This way you could display summaries of categorized (by custom field) tickets without displaying a list of tickets. This would make for a more versatile rt dashboard. Of coarse you could set up a separate queue for each category but this is overkill in some situations such as having one queue for software issues with categories for bugs, feature requests etc. I don't know how difficult this is to implement however. Taan ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com The Home Page Saved Searches contrib could be adapted to do this - http://wiki.bestpractical.com/index.cgi?HomePageSavedSearches Steve ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] Some thoughts on the Quick Search list
Hi
With this diffs I added the SavedSearch in the Home-site. It works, but
some times I recive the following error:
System error
error: RT::Attribute::Name Unimplemented in RT::Attributes.
(/opt/rt3/lib/RT/Attributes_Overlay.pm line 81)
context:...
492:else {
493:my ( $package, $filename, $line );
494:( $package, $filename, $line ) = caller;
495:
496:die $AUTOLOAD Unimplemented in $package. ($filename
line $line) \n;
497:}
498:
499:}
500:
...
code stack:
/usr/lib/perl5/site_perl/5.8.5/DBIx/SearchBuilder/Record.pm:496
/opt/rt3/lib/RT/Attributes_Overlay.pm:81
/opt/rt3/lib/RT/Attributes_Overlay.pm:73
/opt/rt3/lib/RT/Attributes_Overlay.pm:88
/opt/rt3/lib/RT/Attributes_Overlay.pm:119
/opt/rt3/share/html/Search/Elements/SelectSearchesForObjects:58
/opt/rt3/local/html/index.html:97
/opt/rt3/local/html/autohandler:242
What du you think about?
Michael Peer
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Stephen
Turner
Sent: Thursday, 01 February, 2007 15:11
To: Bob Goldstein
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Some thoughts on the Quick Search list
Bob Goldstein wrote:
On Wed, Jan 31, 2007 at 10:04:39AM +1100, Taan Lindemans wrote:
Does anybody else think it would be useful if the Quick Search list
could be modified to include saved searches on a per user basis?
I think that this might want to be another portlet, but I'd love to
see it happen.
There is something similar at
http://www.cs.kent.ac.uk/people/staff/tdb/rt3/
At the bottom, there is a set of callbacks, one of which puts a list
of saved searches in the left navigation column. (I know I found
out
about this from the wiki, but I can't find the reference on
the wiki right now.) FWIW, we really like these; the colorizing
and a couple extra menu options add a very nice polish to the
experience.
(I didn't write these, I just like them. Tim Bishop gets the
credit.)
bobg
This way you could display summaries of categorized (by custom
field) tickets without displaying a list of tickets. This would make
for a more versatile rt dashboard. Of coarse you could set up a
separate queue for each category but this is overkill in some
situations such as having one queue for software issues with
categories for bugs, feature requests etc.
I don't know how difficult this is to implement however.
Taan
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The Home Page Saved Searches contrib could be adapted to do this -
http://wiki.bestpractical.com/index.cgi?HomePageSavedSearches
Steve
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Commercial support: [EMAIL PROTECTED]
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[rt-users] Some thoughts on the Quick Search list
Does anybody else think it would be useful if the Quick Search list could be modified to include saved searches on a per user basis? This way you could display summaries of categorized (by custom field) tickets without displaying a list of tickets. This would make for a more versatile rt dashboard. Of coarse you could set up a separate queue for each category but this is overkill in some situations such as having one queue for software issues with categories for bugs, feature requests etc. I don't know how difficult this is to implement however. Taan ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Some thoughts on the Quick Search list
On Wed, Jan 31, 2007 at 10:04:39AM +1100, Taan Lindemans wrote: Does anybody else think it would be useful if the Quick Search list could be modified to include saved searches on a per user basis? I think that this might want to be another portlet, but I'd love to see it happen. This way you could display summaries of categorized (by custom field) tickets without displaying a list of tickets. This would make for a more versatile rt dashboard. Of coarse you could set up a separate queue for each category but this is overkill in some situations such as having one queue for software issues with categories for bugs, feature requests etc. I don't know how difficult this is to implement however. Taan ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Some thoughts on the Quick Search list
On Wed, Jan 31, 2007 at 10:04:39AM +1100, Taan Lindemans wrote: Does anybody else think it would be useful if the Quick Search list could be modified to include saved searches on a per user basis? I think that this might want to be another portlet, but I'd love to see it happen. There is something similar at http://www.cs.kent.ac.uk/people/staff/tdb/rt3/ At the bottom, there is a set of callbacks, one of which puts a list of saved searches in the left navigation column. (I know I found out about this from the wiki, but I can't find the reference on the wiki right now.) FWIW, we really like these; the colorizing and a couple extra menu options add a very nice polish to the experience. (I didn't write these, I just like them. Tim Bishop gets the credit.) bobg This way you could display summaries of categorized (by custom field) tickets without displaying a list of tickets. This would make for a more versatile rt dashboard. Of coarse you could set up a separate queue for each category but this is overkill in some situations such as having one queue for software issues with categories for bugs, feature requests etc. I don't know how difficult this is to implement however. Taan ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
