[rt-users] SuperUser shown in Owner selection list
Hi folks! First of all I would like to say thanks to the developers of RT. I'm reading a lot about queues, groups and permitions to fully understand RT and use the hole potential of this tool. A friend of mine noticed that SuperUser is shown on Owner selection list. This link says (http://wiki.bestpractical.com/view/SuperUser) that behavior is not correct since version 3.2(or 3.4?). SuperUsers shouldn't appear on that list. Questions: 1- There is something I must configure and haven't done yet? Some advice? 2- Maybe some tag I must set on my RT_SiteConfig.pm file? 3- The documentation isn't reflecting the reality? Thanks in advance. Best regards. Elton S. Fenner, Analista de Rede, Assembléia Legislativa do RS. +55 51 3210-1249 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] SuperUser shown in Owner selection list
Thanks Kenn. Folks! Digging around I found was my misunderstanding. When I'm logged as SuperUser other SuperUsers appear in the Owner selection list but logged as a privileged user -- not SuperUser -- the other SuperUsers do not appear in the selection list. Normal behavior. My suggestion is to put some note about this in the wiki (http://wiki.bestpractical.com/view/SuperUser). Best regards, Elton S. Fenner, Analista de Rede, Assembléia Legislativa do RS. +55 51 3210-1249 Ken Crocker wrote: Elton, I've attached a few documents we developed for our users. I have more (like how to do searches/queries). We are on 3.6.4, so there may be some other stuff available on 3.8 that we don't deal with yet. Good luck. Kenn LBNL On 5/22/2009 9:12 AM, Elton S. Fenner wrote: Hi folks! First of all I would like to say thanks to the developers of RT. I'm reading a lot about queues, groups and permitions to fully understand RT and use the hole potential of this tool. A friend of mine noticed that SuperUser is shown on Owner selection list. This link says (http://wiki.bestpractical.com/view/SuperUser) that behavior is not correct since version 3.2(or 3.4?). SuperUsers shouldn't appear on that list. Questions: 1- There is something I must configure and haven't done yet? Some advice? 2- Maybe some tag I must set on my RT_SiteConfig.pm file? 3- The documentation isn't reflecting the reality? Thanks in advance. Best regards. Elton S. Fenner, Analista de Rede, Assembléia Legislativa do RS. +55 51 3210-1249 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Caro usuário: * Caso esta mensagem não tenha sido corretamente classificada como spam, encaminhe para s...@dspam.al.rs.gov.br. * Caso esta mensagem tenha sido erroneamente classificada como spam, encaminhe para inoce...@dspam.al.rs.gov.br. !DSPAM:8,4a16e1eb83166512516202! ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] SuperUser shown in Owner selection list
On May 22, 2009, at 1:30 PM, Elton S. Fenner wrote: My suggestion is to put some note about this in the wiki (http://wiki.bestpractical.com/view/SuperUser ). Why not you? The wiki gets better the more you update it ;-) -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] SuperUser shown in Owner selection list
Hi, Jo. I added a little note in the SuperUser article in the wiki last week after Elton wrote in. If people on the list want to accuracy- check it that would be great. http://wiki.bestpractical.com/view/ShredderControl - I think these are the instructions on how to use the Shredder (though I may be wrong). -- Cassandra Phillips-Sears Office Manager Best Practical Solutions, LLC http://www.bestpractical.com On Jun 2, 2009, at 1:30 PM 6/2/09, Jo Rhett wrote: On May 22, 2009, at 1:30 PM, Elton S. Fenner wrote: My suggestion is to put some note about this in the wiki (http://wiki.bestpractical.com/view/SuperUser ). Why not you? The wiki gets better the more you update it ;-) -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
