One step further : Lotus Notes won't accept PNG images, but will show GIF images
So for the pie chart to be displayed correctly, the following patch did the trick : in /opt/rt3/share/html/Search/Chart line 191 -my @types = ('png' , 'gif'); +my @types = ('gif' , 'png'); but for the tickets relathionship graphs things are harder. I made some tries on /opt/rt3/share/html/Tickets/Graphs/dhandler lines 71 through 76, by changing png to gif but the result is not so immediate. On the WebUI, refreshing my browser, the image alterns between, having a black backgound, not displaying at all, displaying correctly. There must be another file to patch... Raphaël MOUNEYRES Raphaël MOUNEYRES <raphael.mouney...@sagemcom.com> Envoyé par : rt-users-boun...@lists.bestpractical.com 07/07/2011 14:47 A rt-users@lists.bestpractical.com cc Objet [rt-users] RE Graph and Dashboards by email After looking more precicely into the mail headers and format, i notice that images generated for the graphs have header : Content-Transfer-Encoding: base64 Content-Type: image/png Content-Disposition: inline Content-ID: 131002560331525265433 and are reffered with : <img src=3D"cid:131002560331525265433" /><br /> So probably Lotus Notes is either unable to display PNG images, or won't accept inline images (i can't have any answer from our IT department....) Is it possible to modify the format of sent image to JPG for example so i can make a try ? where to start with in the code, RT or external source ? thank you for any information, Raphaël MOUNEYRES Raphaël MOUNEYRES <raphael.mouney...@sagemcom.com> Envoyé par : rt-users-boun...@lists.bestpractical.com 07/07/2011 09:45 A rt-users@lists.bestpractical.com cc Objet [rt-users] Graph and Dashboards by email Hi, still using RT 3.8.8 ;) i have included multiple Queries to a dashboard, including 2 graphs : A pie chart one , and a tickets relationship one This dashboard is correctly displaying all my queries (tables & graphs) inside RT webUI. But when sending this dashboard on email, the graphs aren't displayed (i've got a small red box with a cross instead , meaning image not available)... our mail client is Lotus Notes. Is it normal ? Raphaël # " Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés." ****** " This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system." #
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