Re: [rt-users] Updated subject not used in outgoing email
Thanks Joop - yes, the following steps fixed the problem: a) enabled TransactionBatch in /opt/rt3/etc/RT_SiteConfig.pm by adding: Set($UseTransactionBatch , 1); b) restarted RT c) changed the Stage for the 'On Create, autoreply' scrip to TransactionBatch. Re the side effects of enabling TransactionBatch, I searched the wiki but I couldn't find any specific issues, at least with the latest versions - any hints as to what these side effects may be? thanks again - Angus On 21/06/2010 4:48 PM, Joop wrote: Angus Rea wrote: Hi, I having a small but annoying problem with two 'On create' scrips which do the following: a) the first one scans the body of the email and updates some fields including the ticket subject: Description: 10 - On Create, set subject and other fields Condition: On Create Action: User Defined Template:Global template: Blank Stage: TransactionCreate b) the second one sends an email to the requestor: Description: 90 - On Create, autoreply to requestors Condition: On Create Action: Autoreply To Requestors Template: MyAutoReply Stage: TransactionCreate Both scrips run correctly, except that the updated subject line is not used in the email. Here is the history of a test ticket: Mon Jun 21 16:26:19 2010 RT_System - Subject changed from 'ECR' to 'ECR: 30R1234 - type - ASY - subject [Angus Rea]' Mon Jun 21 16:26:20 2010 RT_System - Outgoing email recorded As you can see, the 1st scrip runs and updates the subject and then the 2nd scrip sends the email; however, the subject of the email sent to the requestor is the original subject; ie: just 'ECR'. Use stage: TransactionBatch instead but watch out for side effects. Regards, Joop Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Updated subject not used in outgoing email
Angus Rea wrote: Hi, I having a small but annoying problem with two 'On create' scrips which do the following: a) the first one scans the body of the email and updates some fields including the ticket subject: Description: 10 - On Create, set subject and other fields Condition: On Create Action: User Defined Template:Global template: Blank Stage: TransactionCreate b) the second one sends an email to the requestor: Description: 90 - On Create, autoreply to requestors Condition: On Create Action: Autoreply To Requestors Template: MyAutoReply Stage: TransactionCreate Both scrips run correctly, except that the updated subject line is not used in the email. Here is the history of a test ticket: Mon Jun 21 16:26:19 2010 RT_System - Subject changed from 'ECR' to 'ECR: 30R1234 - type - ASY - subject [Angus Rea]' Mon Jun 21 16:26:20 2010 RT_System - Outgoing email recorded As you can see, the 1st scrip runs and updates the subject and then the 2nd scrip sends the email; however, the subject of the email sent to the requestor is the original subject; ie: just 'ECR'. Use stage: TransactionBatch instead but watch out for side effects. Regards, Joop Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Updated subject not used in outgoing email
Hi, I having a small but annoying problem with two 'On create' scrips which do the following: a) the first one scans the body of the email and updates some fields including the ticket subject: Description: 10 - On Create, set subject and other fields Condition: On Create Action: User Defined Template:Global template: Blank Stage: TransactionCreate b) the second one sends an email to the requestor: Description: 90 - On Create, autoreply to requestors Condition: On Create Action: Autoreply To Requestors Template: MyAutoReply Stage: TransactionCreate Both scrips run correctly, except that the updated subject line is not used in the email. Here is the history of a test ticket: Mon Jun 21 16:26:19 2010 RT_System - Subject changed from 'ECR' to 'ECR: 30R1234 - type - ASY - subject [Angus Rea]' Mon Jun 21 16:26:20 2010 RT_System - Outgoing email recorded As you can see, the 1st scrip runs and updates the subject and then the 2nd scrip sends the email; however, the subject of the email sent to the requestor is the original subject; ie: just 'ECR'. Is there something I should be doing to 'commit' the updates to the ticket so that the 2nd scrip is aware of the changes? I have tried running the code for the first scrip in both the 'preparation' and 'cleanup' actions - it doesn't make any difference. Thanks in advance for your assistance. Regards - Angus Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
