Re: [rt-users] Upgraded to rt-3.8.5 and kill stopped working
Sure, here you are. I'm currently @ 3.6.5. Right. that's just a custom saved search format. YOu'll want to read up on editing saved searches. -jesse -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Upgraded to rt-3.8.5 and kill stopped working
Jesse Vincent wrote: Sure, here you are. I'm currently @ 3.6.5. Right. that's just a custom saved search format. YOu'll want to read up on editing saved searches. -jesse I'm confused. What is just a custom search? The KILL link there used in that one tkt under 10 newest unowned tickets? -Sean ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Upgraded to rt-3.8.5 and kill stopped working
On Tue, Nov 10, 2009 at 12:39:51PM -0500, Sean Sullivan wrote: Jesse Vincent wrote: Sure, here you are. I'm currently @ 3.6.5. Right. that's just a custom saved search format. YOu'll want to read up on editing saved searches. -jesse I'm confused. What is just a custom search? The KILL link there used in that one tkt under 10 newest unowned tickets? Not as shipped. Those formats are customizable. -Sean -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Upgraded to rt-3.8.5 and kill stopped working
Jesse Vincent wrote: So, this is an RT extension. Which version of it are you using and where did it come from? We certainly shouldn't be breaking our API in the middle of a stable series, so I want to make sure it gets sorted out. As an aside, 3.8.6 has been out for a week or so and has some fixes you likely want. Thanks for the response! I didn't realize this was a plugin. I inherited this install and as you know it was a fair bit dated so I was asked to upgrade it. As far as my version of HTML::Mason, there appear to be 2 versions, 1.36 and 1.42. If I do: Ah, no. It was the Kill extension I was looking for the version of. find /opt/rt3/ -name \*Kill\* might be a start to tracking down the right files. Note also that after an upgrade, you really need to clear /opt/rt3/var/mason_data/obj before starting apache, otherwise you might get a skewed set of compiled mason templates. That's the thing, there isn't any Kill module. That was the first thing I searched for when I noticed the issue. r...@lechuck:~# find /opt/rt3/ -name \*Kill\* r...@lechuck:~# find /opt/rt3.bak/ -name \*Kill\* r...@lechuck:~# find /usr -name \*Kill\* No results for any of these searches. rt3.bak was our previous install where kill actually worked so if we ever had a module \*Kill\* it should still be in there at least. Unless of course it was in say /usr/lib/perl* and some other module ditched it when I updated it... I did the cache clearing during the update process so that shouldn't be an issue. -Sean ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Upgraded to rt-3.8.5 and kill stopped working
r...@lechuck:~# find /opt/rt3/ -name \*Kill\* r...@lechuck:~# find /opt/rt3.bak/ -name \*Kill\* r...@lechuck:~# find /usr -name \*Kill\* No results for any of these searches. I suspect it's time for the big guns. grep -ri kill /opt/rt3.bak/share grep -ri kill /opt/rt3.bak/lib You almost certainly want http://search.cpan.org/~JESSE/RT-Extension-QuickDelete/ to replace what you had. But we need to get rid of the old thing that's hanging around. rt3.bak was our previous install where kill actually worked so if we ever had a module \*Kill\* it should still be in there at least. Unless of course it was in say /usr/lib/perl* and some other module ditched it when I updated it... I did the cache clearing during the update process so that shouldn't be an issue. -Sean -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Upgraded to rt-3.8.5 and kill stopped working
Jesse Vincent wrote:
r...@lechuck:~# find /opt/rt3/ -name \*Kill\*
r...@lechuck:~# find /opt/rt3.bak/ -name \*Kill\*
r...@lechuck:~# find /usr -name \*Kill\*
No results for any of these searches.
I suspect it's time for the big guns.
grep -ri kill /opt/rt3.bak/share
grep -ri kill /opt/rt3.bak/lib
You almost certainly want
http://search.cpan.org/~JESSE/RT-Extension-QuickDelete/ to replace what
you had. But we need to get rid of the old thing that's hanging around.
Here are the results:
r...@lechuck:~# grep -ri kill /opt/rt3.bak/share
/opt/rt3.bak/share/html/Ticket/Display.html:if ($ARGS{'Action'} =~
/^(Steal|Kill|Take|SetTold)$/) {
r...@lechuck:~# grep -ri kill /opt/rt3.bak/lib
/opt/rt3.bak/lib/RT/I18N/da.po:msgstr Angiv objekter eller URL'er til
tilknytning af objekter. Flere indtastninger adskilles med mellemrum.
/opt/rt3.bak/lib/RT/I18N/da.po:msgstr Angiv køer eller URL'er til tilknytning
af køer. Flere indtastninger adskilles med mellemrum.
/opt/rt3.bak/lib/RT/I18N/da.po:msgstr Angiv sager eller URL'er til tilknytning
af sager. Flere værdier adskilles med mellemrum.
/opt/rt3.bak/lib/RT/I18N/es.po:msgid Ticket killed
/opt/rt3.bak/lib/RT/I18N/fi.po:msgstr Lisää kaikille työjonoille yhteinen
toiminto
/opt/rt3.bak/lib/RT/I18N/he.po:msgid Ticket killed
/opt/rt3.bak/lib/RT/I18N/it.po:msgid Ticket killed
/opt/rt3.bak/lib/RT/I18N/no.po:msgid Ticket killed
/opt/rt3.bak/lib/RT/I18N/pt_br.po:msgid Ticket killed
/opt/rt3.bak/lib/RT/I18N/ru.po:msgid Ticket killed
/opt/rt3.bak/lib/RT/I18N/sv.po:msgstr Det krävs åtskilliga parametrar:
/opt/rt3.bak/lib/RT/I18N/zh_cn.po:msgid Ticket killed
/opt/rt3.bak/lib/RT/I18N/zh_tw.po:msgid Ticket killed
/opt/rt3.bak/lib/RT/StyleGuide.pod:not call Ckill 9, $$. Don't do it.
/opt/rt3.bak/lib/RT/Ticket_Overlay.pm:# kill performance, bigtime. It gets kept
in lockstep thanks to the magic of transactionalization
/opt/rt3.bak/lib/RT/Ticket_Overlay.pm:# {{{ sub Kill
/opt/rt3.bak/lib/RT/Ticket_Overlay.pm:=head2 Kill
/opt/rt3.bak/lib/RT/Ticket_Overlay.pm:sub Kill {
/opt/rt3.bak/lib/RT/Ticket_Overlay.pm:$RT::Logger-crit('Kill' is
deprecated. use 'Delete' instead at (. join(:,caller).).);
/opt/rt3.bak/lib/RT/Tickets_Overlay.pm:#Kill It - Jesse.
/opt/rt3.bak/lib/t/data/nested-rfc-822: * Det =E4r en stor skillnad p=E5 hur
det =E4r t=E4nkt att vara och hur det=
And for the current install in case that's useful:
r...@lechuck:~# grep -ri kill /opt/rt3/lib
/opt/rt3/lib/RT/I18N/da.po:msgstr Angiv objekter eller URL'er til tilknytning
af objekter. Flere indtastninger adskilles med mellemrum.
/opt/rt3/lib/RT/I18N/da.po:msgstr Angiv køer eller URL'er til tilknytning af
køer. Flere indtastninger adskilles med mellemrum.
/opt/rt3/lib/RT/I18N/da.po:msgstr Angiv sager eller URL'er til tilknytning af
sager. Flere værdier adskilles med mellemrum.
/opt/rt3/lib/RT/I18N/es.po:msgid Ticket killed
/opt/rt3/lib/RT/I18N/fi.po:msgstr Lisää kaikille jonoille yhteinen toiminto
/opt/rt3/lib/RT/I18N/fi.po:msgstr Muokkaa erikoiskenttiä kaikille ryhmille
/opt/rt3/lib/RT/I18N/fi.po:msgstr Muokkaa erikoiskenttiä kaikille jonoille
/opt/rt3/lib/RT/I18N/fi.po:msgstr Muokkaa erikoiskenttiä kaikille käyttäjille
/opt/rt3/lib/RT/I18N/fi.po:msgstr Muokkaa erikoiskenttiä kaikille tiketeille,
kaikissa jonoissa
/opt/rt3/lib/RT/I18N/fi.po:msgstr Lähetä sähköposti kaikille valvojille
/opt/rt3/lib/RT/I18N/fi.po:msgstr Lähetä sähköposti kaikille valvojille
kommenttina
/opt/rt3/lib/RT/I18N/fi.po:msgstr Seuraavat kyselyt eivät ehkä ole mahdollisia
kaikille käyttäjille jotka voivat nähdä tämän työtilan.
/opt/rt3/lib/RT/I18N/he.po:msgid Ticket killed
/opt/rt3/lib/RT/I18N/it.po:msgid Ticket killed
/opt/rt3/lib/RT/I18N/nb.po:msgid Ticket killed
/opt/rt3/lib/RT/I18N/pt_BR.po:msgid Ticket killed
/opt/rt3/lib/RT/I18N/sv.po:msgstr Det krävs åtskilliga parametrar:
/opt/rt3/lib/RT/I18N/zh_CN.po:msgid Ticket killed
/opt/rt3/lib/RT/I18N/zh_TW.po:msgid Ticket killed
/opt/rt3/lib/RT/StyleGuide.pod:not call Ckill 9, $$. Don't do it.
/opt/rt3/lib/RT/Test.pm:kill 'INT', @SERVERS;
/opt/rt3/lib/RT/Ticket_Overlay.pm:# kill performance, bigtime. It gets kept
in lockstep thanks to the magic of transactionalization
/opt/rt3/lib/RT/Tickets_Overlay.pm:#Kill It - Jesse.
r...@lechuck:~# grep -ri kill /opt/rt3/share
/opt/rt3/share/html/NoAuth/RichText/FCKeditor/editor/lang/fi.js:DlnLnkMsgNoUrl
: Linkille on kirjoitettava URL,
/opt/rt3/share/html/NoAuth/RichText/FCKeditor/editor/lang/nb.js:DlgReplaceCaseChk
: Skill mellom store og små bokstaver,
/opt/rt3/share/html/NoAuth/RichText/FCKeditor/editor/lang/no.js:DlgReplaceCaseChk
: Skill mellom store og små bokstaver,
/opt/rt3/share/html/NoAuth/RichText/FCKeditor/license.txt: sufficiently
detailed for a recipient of ordinary skill to be able to
/opt/rt3/share/html/Ticket/Display.html:if ($ARGS{'Action'} =~
/^(Steal|Kill|Take|SetTold)$/) {
Thanks for the continued help Jessie!
Re: [rt-users] Upgraded to rt-3.8.5 and kill stopped working
On Mon, Nov 09, 2009 at 11:24:15AM -0500, Sean Sullivan wrote: Jesse Vincent wrote: r...@lechuck:~# find /opt/rt3/ -name \*Kill\* r...@lechuck:~# find /opt/rt3.bak/ -name \*Kill\* r...@lechuck:~# find /usr -name \*Kill\* No results for any of these searches. I suspect it's time for the big guns. grep -ri kill /opt/rt3.bak/share grep -ri kill /opt/rt3.bak/lib And now, how about: grep -ri kill /opt/rt3.bak/local ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Upgraded to rt-3.8.5 and kill stopped working
Jesse Vincent wrote: r...@lechuck:~# find /opt/rt3/ -name \*Kill\* r...@lechuck:~# find /opt/rt3.bak/ -name \*Kill\* r...@lechuck:~# find /usr -name \*Kill\* No results for any of these searches. I suspect it's time for the big guns. grep -ri kill /opt/rt3.bak/share grep -ri kill /opt/rt3.bak/lib And now, how about: grep -ri kill /opt/rt3.bak/local r...@lechuck:~# grep -ri kill /opt/rt3.bak/local /opt/rt3.bak/local/lib/RT/User_Vendor.pm:# Get DBI handle object (DBH), do SQL query, kill DBH Thats it. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Upgraded to rt-3.8.5 and kill stopped working
I'm stumped. Can you send a screenshot of your 3.6.6? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Upgraded to rt-3.8.5 and kill stopped working
I should have mentioned that I upgraded from 3.6.6. RTFM I'm not 100% what the previous version was. -Sean -Original Message- From: rt-users-boun...@lists.bestpractical.com on behalf of Sean Sullivan Sent: Thu 11/5/2009 1:27 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Upgraded to rt-3.8.5 and kill stopped working Hi all, I just spent yesterday upgrading to RT 3.8.5 with RTFM 2.4.2 and for some reason kill isn't working from the main UI anymore. I get: RT::Ticket::Kill Unimplemented in HTML::Mason::Commands. (/opt/rt3/share/html/Ticket/Display.html line 134) I made sure all the perl deps were updated as well so I'm not sure what could be causing it. I also didn't find anything when searching so I thought I'd just check in here before spending a day running through the code myself. Anyone else seen this behavior? Thanks! - Sean Sullivan Systems Administrator o: 617.491.6144 x183 c: 781.408.1406 Harmonix Music Systems ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Upgraded to rt-3.8.5 and kill stopped working
-Original Message-
From: Jesse Vincent [mailto:je...@bestpractical.com]
Sent: Thu 11/5/2009 1:48 PM
To: Sean Sullivan
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Upgraded to rt-3.8.5 and kill stopped working
On Thu 5.Nov'09 at 13:27:46 -0500, Sean Sullivan wrote:
Hi all,
I just spent yesterday upgrading to RT 3.8.5 with RTFM 2.4.2 and for
some reason kill isn't working from the main UI anymore. I get:
RT::Ticket::Kill Unimplemented in HTML::Mason::Commands.
(/opt/rt3/share/html/Ticket/Display.html line 134)
So, this is an RT extension. Which version of it are you using and where
did it come from? We certainly shouldn't be breaking our API in the
middle of a stable series, so I want to make sure it gets sorted out.
As an aside, 3.8.6 has been out for a week or so and has some fixes
you likely want.
Thanks for the response! I didn't realize this was a plugin. I inherited this
install and as you know it was a fair bit dated so I was asked to upgrade it.
As far as my version of HTML::Mason, there appear to be 2 versions, 1.36 and
1.42. If I do:
-
#!/usr/bin/perl
use HTML::Mason;
print $HTML::Mason::VERSION\n;
-
I get 1.42, so I guess that is what is being used by RT?
Course, if I look at that file it contains only:
--
package HTML::Mason;
# Copyright (c) 1998-2005 by Jonathan Swartz. All rights reserved.
# This program is free software; you can redistribute it and/or modify it
# under the same terms as Perl itself.
use 5.006;
$HTML::Mason::VERSION = '1.42';
use HTML::Mason::Interp;
sub version
{
return $HTML::Mason::VERSION;
}
1;
__END__
--
Followed by a bunch of perldoc text.
This made me think, where is HTML::Mason::Commands? Well it's not on this
machine, nor is it installable:
perl -MCPAN -e 'install HTML::Mason::Commands' Warning: Cannot install
HTML::Mason::Commands, don't know what it is.
The CPAN page says this about HTML::Mason::Commands:
This was the documentation for the mc_ command set. In Mason 0.8 and beyond,
mc_ commands have been replaced by the new HTML::Mason::Request
So now I'm really confused...
-Sean
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
