Hi all - Running RT 3.8.8 on Ubuntu 9.10 -- recently upgraded from 3.8.7.
In 3.8.7 I had the AutogeneratedPassword working for new users who submitted tickets via E-mail (link below) http://wiki.bestpractical.com/view/AutogeneratedPassword but now in 3.8.8 it no longer works. In /var/log/messages I see the following error when a new user submits a ticket via e-mail: *Jun 18 08:54:17 help RT: RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Comments: Autocreated on ticket submission, Disabled: 0, EmailAddress: j...@carthage.edu, Name: j...@carthage.edu, Password: , Privileged: 0, RealName: Jen McGrath (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536) * *Jun 18 08:54:18 help RT: Couldn't load user 'j...@carthage.edu'.giving up (/opt/rt3/bin/../lib/RT/Interface/Email.pm:947)* * * I'm not sure what I'm missing or what got screwed up with the upgrade -- hopefully it's something easy. Anybody have any ideas? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu
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