[rt-users] Where are customfields stored
Where are customfields stored? For example, if I create a custom field and name it Dev Code for exmample. Where does that customfield actually exist in the code base. Assuming I want to load a customfield, how would I identify it by name? For example the one I called Dev Code
Re: [rt-users] Where are customfields stored
On Tue, Mar 26, 2013 at 7:44 PM, Raymond Corbett raymond.corb...@arcproductions.com wrote: Where are customfields stored? Have you looked at the list of tables in the DB? CustomFields is a table. For example, if I create a custom field and name it “Dev Code” for exmample. Where does that customfield actually exist in the code base. Have you looked at list of files in lib/ dir? lib/RT/CustomField.pm is a module. Assuming I want to load a customfield, how would I identify it by name? For example the one I called “Dev Code” http://bestpractical.com/rt/docs/latest/RT/CustomField.html#LoadByName-Queue-QUEUEID-Name-NAME Example in the following wiki article answers most of your questions and is first in the list after searching custom field: http://requesttracker.wikia.com/wiki/ImportCustomFieldValues Google is also very helpful if you search load rt custom field. -- Best regards, Ruslan.
Re: [rt-users] Where are customfields stored
On Tue, Mar 26, 2013 at 11:44 AM, Raymond Corbett raymond.corb...@arcproductions.com wrote: Assuming I want to load a customfield, how would I identify it by name? For example the one I called “Dev Code” If you want the value of a custom field in a ticket, the easiest way is $ticket-FirstCustomFieldValue(Dev Code); If you want to do something like write a query that takes into account the value of a custom field, then you end up doing a join with ObjectCustomFieldValues and CustomFields -- http://www.linkedin.com/in/paultomblin http://careers.stackoverflow.com/ptomblin
