Re: [rt-users] adding a button/hyperlink to external log analysis tool
Hi there, That sounds like an end user issue (it sounds like you're not planning on doing dev work on RT) [BCC rt-devel to drop]. What you want is straight forward and built-in. Look at Admin->Custom Fields->Select and click on a custom field; on the Custom Field "Basics" tab note the "Link values to" field - the description is pretty clear. have fun Ram On Tue, Feb 16, 2016 at 6:40 AM, wrote: > Hi all, > > Sorry for posting in two lists, but don't really know where it belongs... > And I wanted to get starting in adjusting RT to our needs. (I have no > experience in writing th scripts or stuff like that) > I'm running RT4.4 stable and I was querious if it is possible to add a > button or linkor something in a ticket dashboard with a external request / > hyperlink based on a custom field value, to for example a kibana dashboard. > The link will then take me to kibana with the search params (comming from > RT) in the dashboard .. > > any ideas? > > kind regards, > > I > > > > - > RT 4.4 and RTIR Training Sessions ( > http://bestpractical.com/services/training.html) > * Hamburg Germany - March 14 & 15, 2016 > * Washington DC - May 23 & 24, 2016 > - RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html) * Hamburg Germany - March 14 & 15, 2016 * Washington DC - May 23 & 24, 2016
Re: [rt-users] adding a button/hyperlink to external log analysis tool
Here is an example of how we have done this.
=
'http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=__CF.{Community
Bug}__" target="_blank">__CF.{Community Bug}__/TITLE:Bug',
=
We've added this to the Format of a search under the advanced option and
added the search to a dashboard.
Hope this helps.
Best Regards,
-Jesse
On Tue, Feb 16, 2016 at 9:51 AM, Matt Zagrabelny wrote:
> Hey,
>
> This is a good topic for rt-users. I've removed -devel from the recipients
> list.
>
> On Tue, Feb 16, 2016 at 8:40 AM, wrote:
> > Hi all,
> >
> > Sorry for posting in two lists, but don't really know where it belongs...
> > And I wanted to get starting in adjusting RT to our needs. (I have no
> > experience in writing th scripts or stuff like that)
> > I'm running RT4.4 stable and I was querious if it is possible to add a
> > button or linkor something in a ticket dashboard with a external request
> /
> > hyperlink based on a custom field value, to for example a kibana
> dashboard.
>
> Yep. This is totally doable.
>
> You can make custom fields (CFs) into links via the admin web interface.
>
> Otherwise you can enhance RT in a multitude of ways using callbacks.
>
> -m
> -
> RT 4.4 and RTIR Training Sessions (
> http://bestpractical.com/services/training.html)
> * Hamburg Germany - March 14 & 15, 2016
> * Washington DC - May 23 & 24, 2016
>
-
RT 4.4 and RTIR Training Sessions
(http://bestpractical.com/services/training.html)
* Hamburg Germany - March 14 & 15, 2016
* Washington DC - May 23 & 24, 2016
Re: [rt-users] adding a button/hyperlink to external log analysis tool
Hey, This is a good topic for rt-users. I've removed -devel from the recipients list. On Tue, Feb 16, 2016 at 8:40 AM, wrote: > Hi all, > > Sorry for posting in two lists, but don't really know where it belongs... > And I wanted to get starting in adjusting RT to our needs. (I have no > experience in writing th scripts or stuff like that) > I'm running RT4.4 stable and I was querious if it is possible to add a > button or linkor something in a ticket dashboard with a external request / > hyperlink based on a custom field value, to for example a kibana dashboard. Yep. This is totally doable. You can make custom fields (CFs) into links via the admin web interface. Otherwise you can enhance RT in a multitude of ways using callbacks. -m - RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html) * Hamburg Germany - March 14 & 15, 2016 * Washington DC - May 23 & 24, 2016
[rt-users] adding a button/hyperlink to external log analysis tool
Hi all, Sorry for posting in two lists, but don't really know where it belongs... And I wanted to get starting in adjusting RT to our needs. (I have no experience in writing th scripts or stuff like that) I'm running RT4.4 stable and I was querious if it is possible to add a button or linkor something in a ticket dashboard with a external request / hyperlink based on a custom field value, to for example a kibana dashboard. The link will then take me to kibana with the search params (comming from RT) in the dashboard .. any ideas? kind regards, I - RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html) * Hamburg Germany - March 14 & 15, 2016 * Washington DC - May 23 & 24, 2016
