[rt-users] adding custom filed value to email
Hello, We are running RT 3.4.5. I created one custom field and would like to add the value that is chosen to the email that is generated. Any help would be greatly appreciated. The custom field name is Locations Thanks in advance, gary _ In a rush? Get real-time answers with Windows Live Messenger. http://www.windowslive.com/messenger/overview.html?ocid=TXT_TAGLM_WL_Refresh_realtime_042008___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] adding custom filed value to email
Hi Gene,
I saw this fly by and just couldn't help myself trying to optimise it:
On 27 Mar 2008, at 16:04, Gene LeDuc wrote:
sub get_custom {
my $target_name = $_[0];
my $val = $Ticket-FirstCustomFieldValue($target_name);
return $val if defined $val;
return undef;
}
sub get_custom {
return $val if $Ticket-FirstCustomFieldValue($_[0]);
return undef;
}
Sorry, it's a pointless opto (just reduces numbers of lines and makes
it less readable but that's how we do in perl land right?) but I
had a spare 30 seconds :)
Regards
Huw
s2s company email disclaimer:
http://www.s2s.ltd.uk/datasheets/email_disclaimer.pdf
s2s company registration number : 3952958
s2s VAT registration number : GB763132055
Business premises : Ground Floor, Overline House, Crawley, West
Sussex, RH10 1JA
Registered address : Heathcote, Kings Road, Ilkley, West
Yorkshire, LS29 9AS
Place of registration : England
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] adding custom filed value to email
On 27 Mar 2008, at 16:29, Huw Selley wrote:
Hi Gene,
I saw this fly by and just couldn't help myself trying to optimise it:
OK, I suck and actually sent the wrong opto, here is what I wanted to
say:
sub get_custom {
return $val if $Ticket-FirstCustomFieldValue($_[0]) or return
undef;
}
Again, totally pointless but makes the line count prettier :)
Huw
s2s company email disclaimer:
http://www.s2s.ltd.uk/datasheets/email_disclaimer.pdf
s2s company registration number : 3952958
s2s VAT registration number : GB763132055
Business premises : Ground Floor, Overline House, Crawley, West
Sussex, RH10 1JA
Registered address : Heathcote, Kings Road, Ilkley, West
Yorkshire, LS29 9AS
Place of registration : England
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] adding custom filed value to email
On 27 Mar 2008, at 16:41, Huw Selley wrote:
On 27 Mar 2008, at 16:29, Huw Selley wrote:
Hi Gene,
I saw this fly by and just couldn't help myself trying to optimise
it:
OK, I suck and actually sent the wrong opto, here is what I wanted to
say:
And for those that didn't spot the deliberate mistake *cough* :
sub get_custom {
return $Ticket-FirstCustomFieldValue($_[0]) or return undef;
}
I promise I will stop now!!
Huw
s2s company email disclaimer:
http://www.s2s.ltd.uk/datasheets/email_disclaimer.pdf
s2s company registration number : 3952958
s2s VAT registration number : GB763132055
Business premises : Ground Floor, Overline House, Crawley, West
Sussex, RH10 1JA
Registered address : Heathcote, Kings Road, Ilkley, West
Yorkshire, LS29 9AS
Place of registration : England
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] adding custom filed value to email
Now I suck! $Ticket-FirstCustomFieldValue($field_name); Steve ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] adding custom filed value to email
I cut my teeth on APL and used to spend hours shaving 7 or 8 bytes from the
size of 360 assembly language programs, so I do have an appreciation for
efficient and elegant coding solutions.
However... several decades later and who-knows-how-many brain cells fewer,
I've found that I spend less time looking up function names and fixing
typos using code like:
my $custom_field = get_custom(SomeField);
and
set_custom(SomeField, $my_val);
### I've also developed a new appreciation for comment lines in my old age. :)
Gene
At 10:13 AM 3/27/2008, Huw Selley wrote:
On 27 Mar 2008, at 16:57, Stephen Turner wrote:
Please don't Huw, this has been very entertaining ;)
:)
How about just
return $Ticket-FirstCustomFieldValue($_[0]);
or even no subroutine - just use $Ticket-FirstCustomFieldValue($_[0])
If you want to ditch the sub $_[0] will always be undef as there will
be no @_ (because it's no longer a sub) :)
In that case (to use it as a one liner) just:
my $custom_field = $Ticket-FirstCustomFieldValue('SomeField');
Huw
--
Gene LeDuc, GSEC
Security Analyst
San Diego State University
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
