Re: [rt-users] cannot get result of search Chinese character - centos 5.4
2012/1/24 Ryo O ryo.og...@gmail.com: Hello, Why don't you trying downgrade DBIx::SearchBuilder from 1.61 to 1.5.x You have problems with DBIx::SB 1.60+ and don't have with 1.59 and older versions. We can not reproduce problem with either. [skip] i hope it can help you ... It can not, we tried both versions with the same result. You didn't answer my questions about database and version of the DBD driver. It's really relevant. 2012/1/24 sunnavy sunn...@bestpractical.com: I tested RT 4.0.4 with DBIx::SearchBuilder 1.61. all modules are up-to-date from CPAN. sunnavy On 12-01-23 10:29, Ryo O wrote: I had same problem Japanese Character ( RT3.8.11 ) Please check DBIx::SearchBuilder version. DBIx::SearchBuilder version 1.56 or 1.59, i can get result of search Japanese character. Howerver, DBIx::SearchBuilder version over 1.6.0, i can not ger result of search Japanese character. 2012/1/21 sunnavy sunn...@bestpractical.com: I failed to reproduce this on centos 5.7 with shipped perl5.8.8, and I tried both stardalone server and apache+mod_fastcgi. It would be great if there are more details of the configuration. sunnavy On 12-01-20 22:11, sunnavy wrote: If you run RT with standalone server, is the problem still there? standalone server, I mean you start RT with something like `/path/to/rt/sbin/rt-server --port 8080` sunnavy On 11-12-29 08:53, nectar wrote: Sir, Looks like can search Chinese character when use Perl 5.10 instead of Perl 5.8.8 on CentOS 5. -- Jia RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 -- --- ryo.og...@gmail.com RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 -- --- おがた りょう ( ryo.og...@gmail.com ) RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 -- Best regards, Ruslan. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] cannot get result of search Chinese character - centos 5.4
Hi, Which database do you use? Which version of the corresponding DBD driver is installed on your system? You can use the following commands to figure out version: perl -MDBD::mysql\ -e 1 perl -MDBD::Pg\ -e 1 perl -MDBD::Oracle\ -e 1 Use one that matches RDBMS you use. On Mon, Jan 23, 2012 at 05:29, Ryo O ryo.og...@gmail.com wrote: I had same problem Japanese Character ( RT3.8.11 ) Please check DBIx::SearchBuilder version. DBIx::SearchBuilder version 1.56 or 1.59, i can get result of search Japanese character. Howerver, DBIx::SearchBuilder version over 1.6.0, i can not ger result of search Japanese character. 2012/1/21 sunnavy sunn...@bestpractical.com: I failed to reproduce this on centos 5.7 with shipped perl5.8.8, and I tried both stardalone server and apache+mod_fastcgi. It would be great if there are more details of the configuration. sunnavy On 12-01-20 22:11, sunnavy wrote: If you run RT with standalone server, is the problem still there? standalone server, I mean you start RT with something like `/path/to/rt/sbin/rt-server --port 8080` sunnavy On 11-12-29 08:53, nectar wrote: Sir, Looks like can search Chinese character when use Perl 5.10 instead of Perl 5.8.8 on CentOS 5. -- Jia RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 -- --- ryo.og...@gmail.com RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 -- Best regards, Ruslan. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] cannot get result of search Chinese character - centos 5.4
I tested RT 4.0.4 with DBIx::SearchBuilder 1.61. all modules are up-to-date from CPAN. sunnavy On 12-01-23 10:29, Ryo O wrote: I had same problem Japanese Character ( RT3.8.11 ) Please check DBIx::SearchBuilder version. DBIx::SearchBuilder version 1.56 or 1.59, i can get result of search Japanese character. Howerver, DBIx::SearchBuilder version over 1.6.0, i can not ger result of search Japanese character. 2012/1/21 sunnavy sunn...@bestpractical.com: I failed to reproduce this on centos 5.7 with shipped perl5.8.8, and I tried both stardalone server and apache+mod_fastcgi. It would be great if there are more details of the configuration. sunnavy On 12-01-20 22:11, sunnavy wrote: If you run RT with standalone server, is the problem still there? standalone server, I mean you start RT with something like `/path/to/rt/sbin/rt-server --port 8080` sunnavy On 11-12-29 08:53, nectar wrote: Sir, Looks like can search Chinese character when use Perl 5.10 instead of Perl 5.8.8 on CentOS 5. -- Jia RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 -- --- ryo.og...@gmail.com RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] cannot get result of search Chinese character - centos 5.4
Why don't you trying downgrade DBIx::SearchBuilder from 1.61 to 1.5.x i did it like below -bash-3.2# cpan cpan[1] install RUZ/DBIx-SearchBuilder-1.56.tar.gz And Restart RT. i hope it can help you ... 2012/1/24 sunnavy sunn...@bestpractical.com: I tested RT 4.0.4 with DBIx::SearchBuilder 1.61. all modules are up-to-date from CPAN. sunnavy On 12-01-23 10:29, Ryo O wrote: I had same problem Japanese Character ( RT3.8.11 ) Please check DBIx::SearchBuilder version. DBIx::SearchBuilder version 1.56 or 1.59, i can get result of search Japanese character. Howerver, DBIx::SearchBuilder version over 1.6.0, i can not ger result of search Japanese character. 2012/1/21 sunnavy sunn...@bestpractical.com: I failed to reproduce this on centos 5.7 with shipped perl5.8.8, and I tried both stardalone server and apache+mod_fastcgi. It would be great if there are more details of the configuration. sunnavy On 12-01-20 22:11, sunnavy wrote: If you run RT with standalone server, is the problem still there? standalone server, I mean you start RT with something like `/path/to/rt/sbin/rt-server --port 8080` sunnavy On 11-12-29 08:53, nectar wrote: Sir, Looks like can search Chinese character when use Perl 5.10 instead of Perl 5.8.8 on CentOS 5. -- Jia RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 -- --- ryo.og...@gmail.com RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 -- --- おがた りょう ( ryo.og...@gmail.com ) RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] cannot get result of search Chinese character - centos 5.4
Hi Ryo I think you misunderstood, I don't have the problem but was trying to reproduce it. anyway, downgrading SB to 1.5* doesn't help reproducing this problem. sunnavy On 12-01-24 09:12, Ryo O wrote: Why don't you trying downgrade DBIx::SearchBuilder from 1.61 to 1.5.x i did it like below -bash-3.2# cpan cpan[1] install RUZ/DBIx-SearchBuilder-1.56.tar.gz And Restart RT. i hope it can help you ... 2012/1/24 sunnavy sunn...@bestpractical.com: I tested RT 4.0.4 with DBIx::SearchBuilder 1.61. all modules are up-to-date from CPAN. sunnavy On 12-01-23 10:29, Ryo O wrote: I had same problem Japanese Character ( RT3.8.11 ) Please check DBIx::SearchBuilder version. DBIx::SearchBuilder version 1.56 or 1.59, i can get result of search Japanese character. Howerver, DBIx::SearchBuilder version over 1.6.0, i can not ger result of search Japanese character. 2012/1/21 sunnavy sunn...@bestpractical.com: I failed to reproduce this on centos 5.7 with shipped perl5.8.8, and I tried both stardalone server and apache+mod_fastcgi. It would be great if there are more details of the configuration. sunnavy On 12-01-20 22:11, sunnavy wrote: If you run RT with standalone server, is the problem still there? standalone server, I mean you start RT with something like `/path/to/rt/sbin/rt-server --port 8080` sunnavy On 11-12-29 08:53, nectar wrote: Sir, Looks like can search Chinese character when use Perl 5.10 instead of Perl 5.8.8 on CentOS 5. -- Jia RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 -- --- ryo.og...@gmail.com RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 -- --- おがた りょう ( ryo.og...@gmail.com ) RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] cannot get result of search Chinese character - centos 5.4
I had same problem Japanese Character ( RT3.8.11 ) Please check DBIx::SearchBuilder version. DBIx::SearchBuilder version 1.56 or 1.59, i can get result of search Japanese character. Howerver, DBIx::SearchBuilder version over 1.6.0, i can not ger result of search Japanese character. 2012/1/21 sunnavy sunn...@bestpractical.com: I failed to reproduce this on centos 5.7 with shipped perl5.8.8, and I tried both stardalone server and apache+mod_fastcgi. It would be great if there are more details of the configuration. sunnavy On 12-01-20 22:11, sunnavy wrote: If you run RT with standalone server, is the problem still there? standalone server, I mean you start RT with something like `/path/to/rt/sbin/rt-server --port 8080` sunnavy On 11-12-29 08:53, nectar wrote: Sir, Looks like can search Chinese character when use Perl 5.10 instead of Perl 5.8.8 on CentOS 5. -- Jia RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 -- --- ryo.og...@gmail.com RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] cannot get result of search Chinese character - centos 5.4
I failed to reproduce this on centos 5.7 with shipped perl5.8.8, and I tried both stardalone server and apache+mod_fastcgi. It would be great if there are more details of the configuration. sunnavy On 12-01-20 22:11, sunnavy wrote: If you run RT with standalone server, is the problem still there? standalone server, I mean you start RT with something like `/path/to/rt/sbin/rt-server --port 8080` sunnavy On 11-12-29 08:53, nectar wrote: Sir, Looks like can search Chinese character when use Perl 5.10 instead of Perl 5.8.8 on CentOS 5. -- Jia RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] cannot get result of search Chinese character - centos 5.4
If you run RT with standalone server, is the problem still there? standalone server, I mean you start RT with something like `/path/to/rt/sbin/rt-server --port 8080` sunnavy On 11-12-29 08:53, nectar wrote: Sir, Looks like can search Chinese character when use Perl 5.10 instead of Perl 5.8.8 on CentOS 5. -- Jia RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] cannot get result of search Chinese character - centos 5.4
Sir, Looks like can search Chinese character when use Perl 5.10 instead of Perl 5.8.8 on CentOS 5. -- Jia RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] cannot get result of search Chinese character - centos 5.4
Kevin, Thanks for your reply. Same database, from Debian box is okay, but CentOS 5.4 is not. Here it sql file: INSERT INTO `Tickets` (`id`, `EffectiveId`, `Queue`, `Type`, `IssueStatement`, `Resolution`, `Owner`, `Subject`, `InitialPriority`, `FinalPriority`, `Priority`, `TimeEstimated`, `TimeWorked`, `Status`, `TimeLeft`, `Told`, `Starts`, `Started`, `Due`, `Resolved`, `LastUpdatedBy`, `LastUpdated`, `Creator`, `Created`, `Disabled`) VALUES (1, 1, 1, 'ticket', 0, 0, 6, '中文测试 - test - 123abc', 0, 0, 0, 0, 0, 'new', 0, NULL, '1970-01-01 00:00:00', '1970-01-01 00:00:00', '1970-01-01 00:00:00', '1970-01-01 00:00:00', 12, '2011-12-20 14:02:47', 12, '2011-12-20 14:02:47', 0), (2, 2, 1, 'ticket', 0, 0, 6, '中文测试2', 0, 0, 0, 0, 0, 'new', 0, NULL, '1970-01-01 00:00:00', '1970-01-01 00:00:00', '1970-01-01 00:00:00', '1970-01-01 00:00:00', 12, '2011-12-20 15:51:25', 12, '2011-12-20 15:51:24', 0); Here it is from rt.log(Debian): [debug]: SQL(0.167067s): SELECT main.* FROM Tickets main WHERE (main.Status != 'deleted') AND (main.Subject LIKE '%中%') AND (main.Type = 'ticket') AND (main.EffectiveId = main.id) ORDER BY main.id ASC LIMIT 50; (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:1064) Here it is from rt.log(CentOS): [debug]: SQL(0.000729s): SELECT count(main.id) FROM Tickets main WHERE (main.Status != 'deleted') AND (main.Subject LIKE '%涓?') AND (main.Type = 'ticket') AND (main.EffectiveId = main.id) ; (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:1064) Thanks, -- Jia RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] cannot get result of search Chinese character - centos 5.4
On Tue, Dec 20, 2011 at 03:53:23PM +0800, nectar wrote: kevin, a. search from RT as http://domain/Search/Simple.html?q=中文;, RT got: Found 0 tickets b. search database using SQL as SELECT * FROM `rt4`.`Tickets` WHERE ( `Subject` LIKE '%中文%' ), database got: Showing rows 0 - 0 (1 total, Query took 0.0003 sec) Does it mean that we can search Chinese character from sql query, but can not from RT web page? Please turn on $StatementLog in your config and capture the actual query that RT runs. We'd also need to see the actual Subject line stored in the Tickets table. -kevin pgpDXzJf5PXVQ.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
[rt-users] cannot get result of search Chinese character - centos 5.4
Sir, Installed RT4.0.4 on CentOS 5.4 box, make new database from RT or restore mysql file, everything looks well. But cannot get result of search Chinese character. For example, if ticket subject is Best Practical 公司, then we can search Best or Practical to list this ticket, but 公司 get no result. I tried to install old version of FCGI(from 0.74 to 0.68), but still the same issue. refer: Centos 5.4 + FCGI + Unicode in messages = Failure - http://www.gossamer-threads.com/lists/rt/users/92359 Do you have advise? Thanks, -- Jia RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] cannot get result of search Chinese character - centos 5.4
On Tue, Dec 20, 2011 at 01:30:53AM +0800, nectar wrote: Sir, Installed RT4.0.4 on CentOS 5.4 box, make new database from RT or restore mysql file, everything looks well. But cannot get result of search Chinese character. For example, if ticket subject is Best Practical 公司, then we can search Best or Practical to list this ticket, but 公司 get no result. I tried to install old version of FCGI(from 0.74 to 0.68), but still the same issue. refer: Centos 5.4 + FCGI + Unicode in messages = Failure - http://www.gossamer-threads.com/lists/rt/users/92359 Were you getting Wide character in the logs? Downgrading FCGI is unlikely to do anything other than cause problems with RT4.0.4 What is the actual query being run, against what raw Subject field from the database that you expect to match on? -kevin pgpsvpyZXQeHi.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] cannot get result of search Chinese character - centos 5.4
kevin, a. search from RT as http://domain/Search/Simple.html?q=中文;, RT got: Found 0 tickets b. search database using SQL as SELECT * FROM `rt4`.`Tickets` WHERE ( `Subject` LIKE '%中文%' ), database got: Showing rows 0 - 0 (1 total, Query took 0.0003 sec) Does it mean that we can search Chinese character from sql query, but can not from RT web page? -- LiuJia RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
