Re: [rt-users] command by mail line breaker

[k...@rice.edu]

On Thu, Jan 31, 2013 at 06:52:27AM +, Thomas Lau wrote:
> Got a slight problem on command by mail. I'm trying to update a multi line 
> test box but I can only update it via example 1 instead of example 2, any 
> idea how to add in a line break?
> 
> Eg1
> Cf.{Summary}: line 1
> Line 2 <-- this will not be recorded
> 
> 
> 
> Eg2
> Cf.{summary}: line1 line 2
> We need line 2 on the second line

Hi Thomas,

The CommandByMail extension has the documented restriction that the update
must be one line only. To do more would require you to re-write the parsing
routine. If you get it working, please post your changes. I would not mind
having that functionality as well. Just no time to work on it.

Regards,
Ken

[rt-users] command by mail line breaker

[Thomas Lau]

Got a slight problem on command by mail. I'm trying to update a multi line test 
box but I can only update it via example 1 instead of example 2, any idea how 
to add in a line break?

Eg1
Cf.{Summary}: line 1
Line 2 <-- this will not be recorded



Eg2
Cf.{summary}: line1 line 2
We need line 2 on the second line

Any idea how to get it working?
Thomas Lau
Senior Technology Analyst
Principle One Limited
27/F Kinwick Centre, 32 Hollywood Road, Central, Hong Kong
T  +852 3555 2217 F  +852 3555   M  +852 9880 1217
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