Re: [rt-users] delivery to RT queue returning EX_TEMPFAIL but not debug logs or anything useful
Tom H wrote: Hi RT list, According to the rt-mailgate script, there should be something for this; warn $content if ($opts{debug}); and according to perldoc warnings, the function warn should send the content to STDERR... So I've no idea where that information is going So further digging reveals this possibility; http://docs.hp.com/en/B2355-90685/ch04s03.html#ccicedga If stdout and stderr are not redirected, they are not printed to the terminal, and they disappear. However, if a command returns a non-zero exit status, its output to stderr becomes part of the sendmail error transcript. And the message that is sent back through the relay is; # #4.4.7 X-Unix; 75 #SMTP# So rt-mailgate is sending back exit status 75, its just doesn't look like its sending the STDERR, which should at least include stuff like; warn Connecting to $full_url if $opts{'debug'}; So I'm still losing my rt-mailgate STDERR Tom ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] delivery to RT queue returning EX_TEMPFAIL but not debug logs or anything useful
On Wed, Aug 20, 2008 at 04:29:55PM +0100, Tom H wrote: warn $content if ($opts{debug}); and according to perldoc warnings, the function warn should send the content to STDERR... So I've no idea where that information is going Any ideas? Try to log the error to a file by modifying a little bit rt-mailgate. Look in you're apache and rt error logs, if rt-mailgate cannot submit, there should be an error there. Try to get the source email which causes problem and to pipe it manually to the same rt-mailgate command and the same user as sendmail does. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] delivery to RT queue returning EX_TEMPFAIL but not debug logs or anything useful
Hi RT list, I have about 20 RT queues and my users are reporting intermittent failures with delivery. One example is as follows; Aug 11 21:32:20 dcmon01 sendmail[8402]: m7BLWJQC008218: to=|/opt/rt3/bin/rt-mailgate --debug --queue 'Operations' --action correspond --url http://dcmon01.osti.local/rt/;, ctladdr=op [EMAIL PROTECTED] (8/0), delay=00:00:01, xdelay=00:00:01, mailer=prog, p ri=46549, dsn=4.0.0, stat=Deferred: prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL A what appears to be, well formed ticket email is sent to my request alias, and is rejected with EX_TEMPFAIL. (There are further EX_TEMPFAILS for the same message) Eventually the exchange server gives up. However the confusing thing is that with --debug set in the alias command, I would expect something useful to be logged in either /opt/rt3/log/rt.log or /var/log/messages However there is nothing at all in them for the relevant time for the message and EX_TEMPFAIL time. According to the rt-mailgate script, there should be something for this; warn $content if ($opts{debug}); and according to perldoc warnings, the function warn should send the content to STDERR... So I've no idea where that information is going Any ideas? Thanks, Tom ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] delivery to RT queue returning EX_TEMPFAIL but not debug logs or anything useful
Emmanuel Lacour wrote: On Wed, Aug 20, 2008 at 04:29:55PM +0100, Tom H wrote: warn $content if ($opts{debug}); and according to perldoc warnings, the function warn should send the content to STDERR... So I've no idea where that information is going Any ideas? Try to log the error to a file by modifying a little bit rt-mailgate. Look in you're apache and rt error logs, if rt-mailgate cannot submit, there should be an error there. The problem itself is odd, because RT itself is returning 200 for the request to create the message; 10.127.2.24 - - [11/Aug/2008:21:32:19 +] POST /rt//REST/1.0/NoAuth/mail-gateway HTTP/1.1 200 721 - libwww-perl/5.808 but rt-mailgate is returning exit code 75 to smrsh/sendmail; Date: Mon, 11 Aug 2008 21:31:23 + [EMAIL PROTECTED] # #4.4.7 X-Unix; 75 #SMTP# By the looks of it the server returns EX_TEMPFAIL if the return content didn't include ok|not ok 114: if ( $content !~ /^(ok|not ok)/ ) { But sendmail is still not including this error text in the bounce mail to the requestor.. which I guess is the part I am confused about. I'm going to patch rt-mailgate to log that stuff to a local file for the meanwhile. But I would be keen to understand where the option to do that is in the sendmail config. Tom ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com