Hey Alex,
On Thu, Feb 9, 2017 at 9:02 AM, Alex Hall wrote:
> Hi all,
> Just a quick question, and one I feel like I should know. In RT's
> implementation of SQL, how do I specify a queue; name or ID?
Just a point of clarification: RT has something called TicketSQL and
while "SQL" is in its name, it is not SQL.
That being said, you want the queue's name.
> We have a cron job that runs, using SQL to search for tickets. I'm being
> asked to exclude a specific queue from this search. Do I need to use "queue
> <> 'queue name'" or "queue <> 7"? Thanks.
I would build some of the query with the search builder:
Search -> Tickets -> New Search
Add a few predicates to your search and then click Advanced. You'll
see exactly what TicketSQL RT uses.
-m