Re: [rt-users] how to remove watchers
In your screenshot, there is only one watcher listed, a Requestor named David Toback. Requestors, CCs, and AdminCCs are all Watchers of various types. Will that not remove him completely, as the requestor?
Re: [rt-users] how to remove watchers
On 6/16/2011 5:15 PM, Nick Kartsioukas wrote: If you're wondering about the other two email addresses listed for Pam and Veronica, if RT sees someone CCed on an email that comes into a ticket, I think it captures that and keeps it handy so you can quickly select from the dropdown to add that user as a Requestor, CC, or AdminCC. However, they are not actually currently a Watcher of any type. Yes, those are the ones I want to remove. Some people (the requestor of this ticket) have a nasty habit of cc:ing dozens of people - many of whom couldn't care less about the topic. I can see how RT capturing those could be handy. But I still should be able to remove them (2 is unsightly; when he does 12 it is unwieldy). -- Chris Barnes AOL IM: CNBarnes chris-bar...@tamu.eduYahoo IM: chrisnbarnes Computer Systems Manager MSN IM: ch...@txbarnes.com Department of Physics ph: 979-845-1379 Texas AM University fax: 979-845-2590
[rt-users] how to remove watchers
For the life of me, I can't figure out how to remove people who are listed in a ticket as a watcher. -- Chris Barnes AOL IM: CNBarnes chris-bar...@tamu.eduYahoo IM: chrisnbarnes Computer Systems Manager MSN IM: ch...@txbarnes.com Department of Physics ph: 979-845-1379 Texas AM University fax: 979-845-2590
Re: [rt-users] how to remove watchers
On Thu, 16 Jun 2011 16:07 -0500, Chris Barnes chris-bar...@tamu.edu wrote: For the life of me, I can't figure out how to remove people who are listed in a ticket as a watcher. Open the ticket, then click on People. Check the boxes of those you want to remove and then Save Changes.
Re: [rt-users] how to remove watchers
On 6/16/2011 4:22 PM, Nick Kartsioukas wrote: On Thu, 16 Jun 2011 16:07 -0500, Chris Barneschris-bar...@tamu.edu wrote: For the life of me, I can't figure out how to remove people who are listed in a ticket as a watcher. Open the ticket, then click on People. Check the boxes of those you want to remove and then Save Changes. Negative. The check boxes are for Requestor, CC, Admin CC. These people are none of those. They are ONLY watchers. I sense a highlander reference coming... :-) -- Chris Barnes AOL IM: CNBarnes chris-bar...@tamu.eduYahoo IM: chrisnbarnes Computer Systems Manager MSN IM: ch...@txbarnes.com Department of Physics ph: 979-845-1379 Texas AM University fax: 979-845-2590
Re: [rt-users] how to remove watchers
On Thu, Jun 16, 2011 at 04:31:02PM -0500, Chris Barnes wrote: On 6/16/2011 4:22 PM, Nick Kartsioukas wrote: On Thu, 16 Jun 2011 16:07 -0500, Chris Barneschris-bar...@tamu.edu wrote: For the life of me, I can't figure out how to remove people who are listed in a ticket as a watcher. Open the ticket, then click on People. Check the boxes of those you want to remove and then Save Changes. Negative. The check boxes are for Requestor, CC, Admin CC. These people are none of those. They are ONLY watchers. Please provide a (small) screenshot. -kevin pgp9U6KzQBUDY.pgp Description: PGP signature
Re: [rt-users] how to remove watchers
If you're wondering about the other two email addresses listed for Pam and Veronica, if RT sees someone CCed on an email that comes into a ticket, I think it captures that and keeps it handy so you can quickly select from the dropdown to add that user as a Requestor, CC, or AdminCC. However, they are not actually currently a Watcher of any type.
