Re: [rt-users] notify requester - ticket taken
Hi, Have you disabled default auto-reply notification scrip? It sends a message to requestors when ticket is created. Condition you need is on the wiki: http://requesttracker.wikia.com/wiki/CustomConditionSnippets#On_Owner_Change_from_Nobody_to_Any The rest is there in default RT installation. On Fri, Jun 29, 2012 at 3:22 AM, Tim Dunphy bluethu...@gmail.com wrote: hello, We have an rt4 server that's been working quite well for about a year in our organization. However I have just been asked to find out how to get RT to send email notifications to requestors when RT assigns a ticket to someone. I'm thinking that there might be a template I can edit that would do this. Does anyone have a suggestion on how best to accomplish this? Apologies if this is a rather basic question. Thanks Tim -- GPG me!! gpg --keyserver pool.sks-keyservers.net --recv-keys F186197B -- Best regards, Ruslan.
[rt-users] notify requester - ticket taken
hello, We have an rt4 server that's been working quite well for about a year in our organization. However I have just been asked to find out how to get RT to send email notifications to requestors when RT assigns a ticket to someone. I'm thinking that there might be a template I can edit that would do this. Does anyone have a suggestion on how best to accomplish this? Apologies if this is a rather basic question. Thanks Tim -- GPG me!! gpg --keyserver pool.sks-keyservers.net --recv-keys F186197B
Re: [rt-users] notify requester - ticket taken
Tim, That would be a real easy one to develop. Yes, you can create a new template that could be global or for a Queue that would relate the pertanent info and that template would be the one you refer to in your new notification scrip. You will want to name it appropriately (Notify Requestor on assignment), the condition would be On Owner change and the action would be Notify Requestor and then you name the template as your new template. Hope this helps. Kenn On Thu, Jun 28, 2012 at 5:22 PM, Tim Dunphy bluethu...@gmail.com wrote: hello, We have an rt4 server that's been working quite well for about a year in our organization. However I have just been asked to find out how to get RT to send email notifications to requestors when RT assigns a ticket to someone. I'm thinking that there might be a template I can edit that would do this. Does anyone have a suggestion on how best to accomplish this? Apologies if this is a rather basic question. Thanks Tim -- GPG me!! gpg --keyserver pool.sks-keyservers.net --recv-keys F186197B
