I am having a weird issue ...
When I try to post to rt, the mail makes to the list and to the mail gateway
and a response is sent to poster. But, it is not there in the database at
all. But, if I restart apache, click on each receips (and save) for the
list, it works .. but only for sometime. Could someone help me with this
please ?
I see these in the log:
[Mon Jul 2 15:20:32 2007] [warning]: Use of uninitialized value in
concatenation (.) or string at
/usr/lib/perl5/vendor_perl/5.8.8/RT/Principal_Overlay.pm line 425.
(/usr/lib/perl5/vendor_perl/5.8.8/RT/Principal_Overlay.pm:425)
[Mon Jul 2 15:20:32 2007] [warning]: DBD::mysql::st execute failed: MySQL
server has gone away at
/usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Handle.pm line 505.
(/usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Handle.pm:505)
[Mon Jul 2 15:20:33 2007] [warning]: RT::Handle=HASH(0xb5b32a8) couldn't
execute the query 'SELECT ACL.id from ACL, Groups, Principals,
CachedGroupMembers WHERE (ACL.RightName = 'SuperUser' OR ACL.RightName =
'SeeQueue') AND Principals.Disabled = 0 AND CachedGroupMembers.Disabled = 0
AND Principals.id = Groups.id AND Principals.PrincipalType = 'Group' AND
Principals.id = CachedGroupMembers.GroupId AND CachedGroupMembers.MemberId =
AND ((ACL.ObjectType = 'RT::Queue' AND ACL.ObjectId = 5) OR (ACL.ObjectType
= 'RT::System')) AND ACL.PrincipalId = Principals.id AND ACL.PrincipalType =
'Group' LIMIT 1' at
/usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Handle.pm line 518
DBIx::SearchBuilder::Handle::SimpleQuery('RT::Handle=HASH(0xb5b32a8)',
'SELECT ACL.id from ACL, Groups, Principals, CachedGroupMember...') called
at /usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Handle.pm line 550
DBIx::SearchBuilder::Handle::FetchResult('RT::Handle=HASH(0xb5b32a8)',
'SELECT ACL.id from ACL, Groups, Principals, CachedGroupMember...') called
at /usr/lib/perl5/vendor_perl/5.8.8/RT/Principal_Overlay.pm line 458
RT::Principal::_HasRight('RT::Principal=HASH(0xb8d4ca0)', 'Right',
'SeeQueue', 'EquivObjects', 'ARRAY(0xb8f88f0)', 'Object',
'RT::Queue=HASH(0xb9268c4)') called at
/usr/lib/perl5/vendor_perl/5.8.8/RT/Principal_Overlay.pm line 369
RT::Principal::HasRight('RT::Principal=HASH(0xb8d4ca0)', 'Object',
'RT::Queue=HASH(0xb9268c4)', 'Right', 'SeeQueue') called at
/usr/lib/perl5/vendor_perl/5.8.8/RT/User_Overlay.pm line 1562
RT::User::HasRight('RT::User=HASH(0xb8d9240)', 'Object',
'RT::Queue=HASH(0xb9268c4)', 'Right', 'SeeQueue') called at
/usr/lib/perl5/vendor_perl/5.8.8/RT/CurrentUser.pm line 339
RT::CurrentUser::HasRight('RT::CurrentUser=HASH(0xb95d5c0)',
'Object', 'RT::Queue=HASH(0xb9268c4)', 'Right', 'SeeQueue') called at
/usr/lib/perl5/vendor_perl/5.8.8/RT/Queue_Overlay.pm line 1124
RT::Queue::HasRight('RT::Queue=HASH(0xb9268c4)', 'Principal',
'RT::CurrentUser=HASH(0xb95d5c0)', 'Right', 'SeeQueue') called at
/usr/lib/perl5/vendor_perl/5.8.8/RT/Queue_Overlay.pm line 1090
RT::Queue::CurrentUserHasRight('RT::Queue=HASH(0xb9268c4)',
'SeeQueue') called at /usr/lib/perl5/vendor_perl/5.8.8/RT/Queue_Overlay.pm
line 1066
RT::Queue::_Value('RT::Queue=HASH(0xb9268c4)', 'Name') called at
/usr/lib/perl5/site_perl/5.8.6//DBIx/SearchBuilder/Record.pm line 425
DBIx::SearchBuilder::Record::__ANON__('RT::Queue=HASH(0xb9268c4)')
called at /usr/share/rt3/html/REST/1.0/NoAuth/mail-gateway line 64
HTML::Mason::Commands::__ANON__('SessionType', 'REST', 'action',
'correspond', 'queue', 'iskme-feature', 'message', 'From
[EMAIL PROTECTED] Mon Jul 2 08:20:27 2007\x{a}Recei...') called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xb8c6f9
c)', 'SessionType', 'REST', 'action', 'correspond', 'queue',
'iskme-feature', 'message', 'From [EMAIL PROTECTED] Mon Jul 2
08:20:27 2007\x{a}Recei...', ...) called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Request.pm line 1257
eval {...} called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Request.pm line 1252
HTML::Mason::Request::comp('undef', 'undef', 'undef', 'SessionType',
'REST', 'action', 'correspond', 'queue', 'iskme-feature', ...) called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Request.pm line 466
eval {...} called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Request.pm line 466
eval {...} called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/Request.pm line 418
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0xb8e26
08)') called at /usr/lib/perl5/site_perl/5.8.6//HTML/Mason/ApacheHandler.pm
line 168
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandl
er=HASH(0xb8e2608)') called at
/usr/lib/perl5/site_perl/5.8.6//HTML/Mason/ApacheHandler.pm line 826
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(
0xabbcf54)', 'Apache2::RequestRec=SCALAR(0xabc8cdc)') called at
/usr/sbin/webmux.pl line 123
