RT-3.6.0
I have a very basic scrip (see below, copied from the Wiki) which adds a
comment from one ticket to the tickets it is depended on by.
The queue with the dependant tickets uses out of the box scrips and
notifies owners when a comment is added.
If I trigger the below scrip "On Resolve" the owner of the dependant
ticket is sent one email with "Reviewer's notes: some text here" in the
body.
Note, I am not resolving the dependant ticket, just adding a comment to it.
However if I trigger the scrip "On Comment" the owner of the dependant
ticket is sent two emails. One with "Reviewer's notes: some text here"
in the body, and the other with "Reviewer's notes:" in the body, missing
the comment.
The strange thing is the dependant ticket history only contains a log
for one email being sent, the one containing the comment.
I apologise in advance for my lack of perl-sense.
Taan
SCRIP:
my $note;
my $t = $self->TicketObj->Transactions;
while (my $o = $t->Next) {
$note = $o->Content() if
$o->Type eq 'Comment';
}
foreach my $obj ($self->TicketObj->AllDependedOnBy( Type => 'ticket' )) {
$obj->Comment(
Content => $self->loc( "Reviewer's notes: [_1]", $note
),
);
}
return 1;
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