[rt-users] problems with links on RT front page
I'm using RT 3.8.1. There are three sections on the initial front page with hyperlinks called 10 highest priority tickets I own, 10 newest unowned tickets, and Bookmarked Tickets. When I click on any of these the link takes me to http://localhost/rest of url. So of course my browser tries to look for this page on my local desktop but it doesn't exist. I've searched through the share/html and Elements directories for something about this but I'm not a great web programmer and have trouble following some of it. Also, I looked in my httpd.conf file to see if there was some funky redirect or something but I see nothing. Is this a known bug or something that people have seen before? I'd like to get these links working. I don't know if its a problem with RT or something I need to do with apache. Any suggestions would be appreciated. Thanks. Josh ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] problems with links on RT front page
- Josh Greenberg j...@pha.jhu.edu wrote: I'm using RT 3.8.1. There are three sections on the initial front page with hyperlinks called 10 highest priority tickets I own, 10 newest unowned tickets, and Bookmarked Tickets. When I click on any of these the link takes me to http://localhost/rest of url. So of course my browser tries to look for this page on my local desktop but it doesn't exist. I'm fairly new at this, but I suspect that you've inadvertantly set something in your etc/RT_SiteConfig.pm to localhost when you should have set it to rt-fqdn.mydomain.tld, probably $WebDomain. Cheers, -- jra -- Jay R. Ashworth Baylink j...@baylink.com Designer The Things I Think RFC 2100 Ashworth Associates http://baylink.pitas.com '87 e24 St Petersburg FL USA http://photo.imageinc.us +1 727 647 1274 I wondered Why is that Frisbee getting bigger? And then it hit me. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] problems with links on RT front page
On Mon, Mar 02, 2009 at 10:08:13AM -0500, Josh Greenberg wrote: I'm using RT 3.8.1. There are three sections on the initial front page with hyperlinks called 10 highest priority tickets I own, 10 newest unowned tickets, and Bookmarked Tickets. When I click on any of these the link takes me to http://localhost/rest of url. So of course my browser tries to look for this page on my local desktop but it doesn't exist. Look at your RT_SiteConfig.pm for configuration variable $WebDomain. If it's not set, set it to the right value, look at the corresponding variable in RT_Config.pm to help you. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] problems with links on RT front page
That was it! Thanks for all the quick responses. I actually hadn't moved the $WebDomain variable over to the RT_SiteConfig file at all and the default value in the RT_Config file is localhost. I never even thought about the RT config files. Thanks. Josh On Mon, 2 Mar 2009, Emmanuel Lacour wrote: Date: Mon, 02 Mar 2009 16:37:27 +0100 From: Emmanuel Lacour elac...@easter-eggs.com To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] problems with links on RT front page On Mon, Mar 02, 2009 at 10:08:13AM -0500, Josh Greenberg wrote: I'm using RT 3.8.1. There are three sections on the initial front page with hyperlinks called 10 highest priority tickets I own, 10 newest unowned tickets, and Bookmarked Tickets. When I click on any of these the link takes me to http://localhost/rest of url. So of course my browser tries to look for this page on my local desktop but it doesn't exist. Look at your RT_SiteConfig.pm for configuration variable $WebDomain. If it's not set, set it to the right value, look at the corresponding variable in RT_Config.pm to help you. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
