Re: [rt-users] rt system time
Great suggestion... but the time zone does exist. [kmckin...@sjspdsupport ~]$ ls /usr/share/zoneinfo/US/Pacific /usr/share/zoneinfo/US/Pacific [kmckin...@sjspdsupport ~]$ ls /usr/share/zoneinfo/US/ Alaska Aleutian Arizona Central Eastern East-Indiana Hawaii Indiana-Starke Michigan Mountain Pacific Samoa However, my system time is set to /America/Los_Angeles. You'd think it'd be the same, but for paranoia's sake, we'll make them match. Changing the RT config to America/Los_Angeles and rebooting doesn't seem to have changed the logging away from UTC. From: Jo Rhett [mailto:jrh...@netconsonance.com] Sent: Friday, April 03, 2009 6:34 PM To: Kimberly McKinnis Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] rt system time On Apr 3, 2009, at 4:40 PM, Kimberly McKinnis wrote: Can I force my RT install to use the system time/time zone? The system time is correct, and /etc/rt/RT_SiteConfig.pm has always been set to Set($Timezone, 'US/Pacific');, but I'm noticing that the rt.log is logging 7 hours ahead (GMT?) Should I care? What's the point of setting the timezone if we're logging in UTC/GMT? Is US/Pacific a timezone on your system? For example, I had this same problem until I realized that on FreeBSD I needed to use America/Los_Angeles ls /usr/share/zoneinfo (or it's equivalent on your system) will show you the accepted names. -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] rt system time
On Apr 6, 2009, at 4:30 PM, Kimberly McKinnis wrote: Great suggestion… but the time zone does exist. [kmckin...@sjspdsupport ~]$ ls /usr/share/zoneinfo/US/Pacific /usr/share/zoneinfo/US/Pacific [kmckin...@sjspdsupport ~]$ ls /usr/share/zoneinfo/US/ Alaska Aleutian Arizona Central Eastern East-Indiana Hawaii Indiana-Starke Michigan Mountain Pacific Samoa However, my system time is set to /America/Los_Angeles. You’d think it’d be the same, but for paranoia’s sake, we’ll make them match. Changing the RT config to America/Los_Angeles and rebooting doesn’t seem to have changed the logging away from UTC. RT logs and stores data in the database in UTC The setting you're touching changes the display in the web ui If you want non-utf timestamps in your logs, have RT log through syslog instead of LogToFile -kevin From: Jo Rhett [mailto:jrh...@netconsonance.com] Sent: Friday, April 03, 2009 6:34 PM To: Kimberly McKinnis Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] rt system time On Apr 3, 2009, at 4:40 PM, Kimberly McKinnis wrote: Can I force my RT install to use the system time/time zone? The system time is correct, and /etc/rt/RT_SiteConfig.pm has always been set to Set($Timezone, 'US/Pacific');, but I’m noticing that the rt.log is logging 7 hours ahead (GMT?) Should I care? What’s the point of setting the timezone if we’re logging in UTC/GMT? Is US/Pacific a timezone on your system? For example, I had this same problem until I realized that on FreeBSD I needed to use America/Los_Angeles ls /usr/share/zoneinfo (or it's equivalent on your system) will show you the accepted names. -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] rt system time
Aha. Thanks! -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Monday, April 06, 2009 1:45 PM To: RT Users Subject: Re: [rt-users] rt system time On Apr 6, 2009, at 4:30 PM, Kimberly McKinnis wrote: Great suggestion... but the time zone does exist. [kmckin...@sjspdsupport ~]$ ls /usr/share/zoneinfo/US/Pacific /usr/share/zoneinfo/US/Pacific [kmckin...@sjspdsupport ~]$ ls /usr/share/zoneinfo/US/ Alaska Aleutian Arizona Central Eastern East-Indiana Hawaii Indiana-Starke Michigan Mountain Pacific Samoa However, my system time is set to /America/Los_Angeles. You'd think it'd be the same, but for paranoia's sake, we'll make them match. Changing the RT config to America/Los_Angeles and rebooting doesn't seem to have changed the logging away from UTC. RT logs and stores data in the database in UTC The setting you're touching changes the display in the web ui If you want non-utf timestamps in your logs, have RT log through syslog instead of LogToFile -kevin From: Jo Rhett [mailto:jrh...@netconsonance.com] Sent: Friday, April 03, 2009 6:34 PM To: Kimberly McKinnis Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] rt system time On Apr 3, 2009, at 4:40 PM, Kimberly McKinnis wrote: Can I force my RT install to use the system time/time zone? The system time is correct, and /etc/rt/RT_SiteConfig.pm has always been set to Set($Timezone, 'US/Pacific');, but I'm noticing that the rt.log is logging 7 hours ahead (GMT?) Should I care? What's the point of setting the timezone if we're logging in UTC/GMT? Is US/Pacific a timezone on your system? For example, I had this same problem until I realized that on FreeBSD I needed to use America/Los_Angeles ls /usr/share/zoneinfo (or it's equivalent on your system) will show you the accepted names. -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] rt system time
Can I force my RT install to use the system time/time zone? The system time is correct, and /etc/rt/RT_SiteConfig.pm has always been set to Set($Timezone, 'US/Pacific');, but I'm noticing that the rt.log is logging 7 hours ahead (GMT?) Should I care? What's the point of setting the timezone if we're logging in UTC/GMT? ~~ Kimberly McKinnis System Operations Engineer Service Provider Division, TiVo Inc 408-519-9607 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] rt system time
On Apr 3, 2009, at 4:40 PM, Kimberly McKinnis wrote: Can I force my RT install to use the system time/time zone? The system time is correct, and /etc/rt/RT_SiteConfig.pm has always been set to Set($Timezone, 'US/Pacific');, but I’m noticing that the rt.log is logging 7 hours ahead (GMT?) Should I care? What’s the point of setting the timezone if we’re logging in UTC/GMT? Is US/Pacific a timezone on your system? For example, I had this same problem until I realized that on FreeBSD I needed to use America/ Los_Angeles ls /usr/share/zoneinfo (or it's equivalent on your system) will show you the accepted names. -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
