Re: [rt-users] set Due depending on Created
my $created = $self->TicketObj->CreatedObj;
$created->Add...;
my ($status, $msg) = $self->TicketObj->SetDue( $created->ISO );
$RT::Logger->error("Couldn't set due date: $msg") unless $status;
On Wed, Oct 22, 2008 at 5:46 PM, Violetta Wawryk
<[EMAIL PROTECTED]> wrote:
>
> Hi,
>
> yes I am doing that already, but they add the days to the current date and
> not the Created date. Does anyone actually know how I can tell the perlthing
> to use the created date and not the current date. That would be very
> helpful.
>
> Thanks.
>
> Violetta
>
> Ruslan Zakirov schrieb:
>>
>> Look into RT::Date class - lib/RT/Date.pm there are several simple
>> methods to add time to the date.
>
> --
> Vorstand/Board of Management:
> Dr. Bernd Finkbeiner, Dr. Florian Geyer,
> Dr. Roland Niemeier, Dr. Arno Steitz, Dr. Ingrid Zech
> Vorsitzender des Aufsichtsrats/
> Chairman of the Supervisory Board:
> Prof. Dr. Hanns Ruder
> Sitz/Registered Office: Tuebingen
> Registergericht/Registration Court: Stuttgart
> Registernummer/Commercial Register No.: HRB 382196
>
--
Best regards, Ruslan.
___
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Re: [rt-users] set Due depending on Created
Hi, yes I am doing that already, but they add the days to the current date and not the Created date. Does anyone actually know how I can tell the perlthing to use the created date and not the current date. That would be very helpful. Thanks. Violetta Ruslan Zakirov schrieb: > Look into RT::Date class - lib/RT/Date.pm there are several simple > methods to add time to the date. -- Vorstand/Board of Management: Dr. Bernd Finkbeiner, Dr. Florian Geyer, Dr. Roland Niemeier, Dr. Arno Steitz, Dr. Ingrid Zech Vorsitzender des Aufsichtsrats/ Chairman of the Supervisory Board: Prof. Dr. Hanns Ruder Sitz/Registered Office: Tuebingen Registergericht/Registration Court: Stuttgart Registernummer/Commercial Register No.: HRB 382196 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] set Due depending on Created
Look into RT::Date class - lib/RT/Date.pm there are several simple methods to add time to the date. On Tue, Oct 21, 2008 at 6:29 PM, Violetta Wawryk <[EMAIL PROTECTED]> wrote: > Hi, > > can anyone tell me how I can set "Due" depending on the "Created"-Date? > > I know how to get the the Creationdate: > my $createdate = ($self->TicketObj->CreatedObj); > > But how can I encrease it for example 14 days? > > I did find something that takes the scrip execution time and adds 1 day. > $duedate->Set(Format=>'unknown', Value=>'1 days'); > But that doesn't work if I want to change it 3 days later, because than > I would have all in all 17 days. > > I know that I can write the new date with: > $self->TicketObj->SetDue($duedate->ISO); > > > So all I need is the step inbetween. > > Thanks, > > Violetta > > > -- > creating IT solutions > Violetta J. Wawryk science + computing ag > IT-Service Hagellocher Weg 73 > phone +49 7071 9457 282 72070 Tuebingen, Germany > fax +49 7071 9457 211 www.science-computing.de > -- > Vorstand/Board of Management: > Dr. Bernd Finkbeiner, Dr. Florian Geyer, > Dr. Roland Niemeier, Dr. Arno Steitz, Dr. Ingrid Zech > Vorsitzender des Aufsichtsrats/ > Chairman of the Supervisory Board: > Prof. Dr. Hanns Ruder > Sitz/Registered Office: Tuebingen > Registergericht/Registration Court: Stuttgart > Registernummer/Commercial Register No.: HRB 382196 > > > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] set Due depending on Created
Violetta, In the "Basics" screen of a Queue (Configuration->Queues->select Queue) you will see the "Requests should be due in" field. If set to a value greater than 0, the due date will be automatically set. That should do it. However, that means that ALL requests that come in will get that calculated due date. If you get a request that is especially more complex, you will want to modify that date manually. We have over 100 queues and some use the field and some don't. Kenn LBNL On 10/21/2008 7:29 AM, Violetta Wawryk wrote: > Hi, > > can anyone tell me how I can set "Due" depending on the "Created"-Date? > > I know how to get the the Creationdate: > my $createdate = ($self->TicketObj->CreatedObj); > > But how can I encrease it for example 14 days? > > I did find something that takes the scrip execution time and adds 1 day. > $duedate->Set(Format=>'unknown', Value=>'1 days'); > But that doesn't work if I want to change it 3 days later, because than > I would have all in all 17 days. > > I know that I can write the new date with: > $self->TicketObj->SetDue($duedate->ISO); > > > So all I need is the step inbetween. > > Thanks, > > Violetta > > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] set Due depending on Created
Hi, can anyone tell me how I can set "Due" depending on the "Created"-Date? I know how to get the the Creationdate: my $createdate = ($self->TicketObj->CreatedObj); But how can I encrease it for example 14 days? I did find something that takes the scrip execution time and adds 1 day. $duedate->Set(Format=>'unknown', Value=>'1 days'); But that doesn't work if I want to change it 3 days later, because than I would have all in all 17 days. I know that I can write the new date with: $self->TicketObj->SetDue($duedate->ISO); So all I need is the step inbetween. Thanks, Violetta -- creating IT solutions Violetta J. Wawryk science + computing ag IT-Service Hagellocher Weg 73 phone +49 7071 9457 282 72070 Tuebingen, Germany fax +49 7071 9457 211 www.science-computing.de -- Vorstand/Board of Management: Dr. Bernd Finkbeiner, Dr. Florian Geyer, Dr. Roland Niemeier, Dr. Arno Steitz, Dr. Ingrid Zech Vorsitzender des Aufsichtsrats/ Chairman of the Supervisory Board: Prof. Dr. Hanns Ruder Sitz/Registered Office: Tuebingen Registergericht/Registration Court: Stuttgart Registernummer/Commercial Register No.: HRB 382196 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
