Re: [rt-users] setting up "keywords" in RT 3.8.8
From: Joseph Spenner To: "rt-users@lists.bestpractical.com" Sent: Thursday, February 16, 2012 10:19 AM Subject: Re: [rt-users] setting up "keywords" in RT 3.8.8 From: Kevin Falcone To: rt-users@lists.bestpractical.com Sent: Thursday, February 16, 2012 9:11 AM Subject: Re: [rt-users] setting up "keywords" in RT 3.8.8 On Thu, Feb 16, 2012 at 07:52:55AM -0800, Joseph Spenner wrote: > Years ago, I had RT2 running and using 'keywords' for various queues. > I'm now just trying to do this same sort of thing in RT 3.8.8 but having >difficulty finding > the corresponding functionality. My guess would be "CustomField", but if >this is the case it > is not very intuitive. Is it called something else? > Is there a document somewhere explaining how to do this in RT3? This functionality is indeed called Custom Fields in RT 3 and 4. If you tell the list more about what you'd like to achieve, someone can probably point you to the right parts of the Custom Field feature to do what you want. -kevin Keven: Good to hear! My goal is to have a single queue with some CustomFields. There needs to be several for this queue. Some need to be a 'single selectable' field, and other 'multiple selectable' fields. For example, the queue is a general "Maintenance" queue for my systems. I'd like to be able to create a ticket, select the system affected from a list (one Custom Field), then maybe select other Custom Fields depending what the maintenance was (ie: hard drive replaced, OS patched, hardware added). I got it figured it. Actually, it was relatively intuitive once I found the right spot. However, I'm curious about some of the fields. What is the significance of the "Category" field? And the "Description" is just informational? RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
Re: [rt-users] setting up "keywords" in RT 3.8.8
From: Kevin Falcone To: rt-users@lists.bestpractical.com Sent: Thursday, February 16, 2012 9:11 AM Subject: Re: [rt-users] setting up "keywords" in RT 3.8.8 On Thu, Feb 16, 2012 at 07:52:55AM -0800, Joseph Spenner wrote: > Years ago, I had RT2 running and using 'keywords' for various queues. > I'm now just trying to do this same sort of thing in RT 3.8.8 but having >difficulty finding > the corresponding functionality. My guess would be "CustomField", but if >this is the case it > is not very intuitive. Is it called something else? > Is there a document somewhere explaining how to do this in RT3? This functionality is indeed called Custom Fields in RT 3 and 4. If you tell the list more about what you'd like to achieve, someone can probably point you to the right parts of the Custom Field feature to do what you want. -kevin Keven: Good to hear! My goal is to have a single queue with some CustomFields. There needs to be several for this queue. Some need to be a 'single selectable' field, and other 'multiple selectable' fields. For example, the queue is a general "Maintenance" queue for my systems. I'd like to be able to create a ticket, select the system affected from a list (one Custom Field), then maybe select other Custom Fields depending what the maintenance was (ie: hard drive replaced, OS patched, hardware added). RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
Re: [rt-users] setting up "keywords" in RT 3.8.8
On Thu, Feb 16, 2012 at 07:52:55AM -0800, Joseph Spenner wrote: >Years ago, I had RT2 running and using 'keywords' for various queues. >I'm now just trying to do this same sort of thing in RT 3.8.8 but having > difficulty finding >the corresponding functionality. My guess would be "CustomField", but if > this is the case it >is not very intuitive. Is it called something else? >Is there a document somewhere explaining how to do this in RT3? This functionality is indeed called Custom Fields in RT 3 and 4. If you tell the list more about what you'd like to achieve, someone can probably point you to the right parts of the Custom Field feature to do what you want. -kevin pgpm5v8gaCWJB.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
[rt-users] setting up "keywords" in RT 3.8.8
Years ago, I had RT2 running and using 'keywords' for various queues. I'm now just trying to do this same sort of thing in RT 3.8.8 but having difficulty finding the corresponding functionality. My guess would be "CustomField", but if this is the case it is not very intuitive. Is it called something else? Is there a document somewhere explaining how to do this in RT3? Thanks! If life gives you lemons, keep them-- because hey.. free lemons. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012