Re: [rt-users] share dashboard with a group
Hi Can any one give me a bit of information in this pelase Thanks and Regards From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: Glenn E. Sieb gs...@efashionsolutions.com; rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Monday, 8 October 2012, 11:41 Subject: Re: [rt-users] share dashboard with a group Hi ran in to a bit of problem while shearing the dash in to a group below is the procedure as below 1. Gave my self to create, delete, view etc dashboards 2. And got my self assigned to the group the I am going to share 3. Created the new dash with the selection of the group to share the dash As soon as I tell it to save the sash disappeared from my account, and unable to find this any ware in the system Appreciate any help that you can give Thanks and Best Regards From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: Glenn E. Sieb gs...@efashionsolutions.com; rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Friday, 5 October 2012, 22:39 Subject: Re: [rt-users] share dashboard with a group hi Glenn, is seem when the person who trying to create the dash for the group needs to be in that group for it to appear under Privacy Thanks and Best Regards From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: Glenn E. Sieb gs...@efashionsolutions.com; rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Friday, 5 October 2012, 22:14 Subject: Re: [rt-users] share dashboard with a group Hi Glenn I am using RT 4 and I am trying to create group dash boards using root account and I am unable to see any option as you mentioned attached is an screen print Thanks and Best Regards From: Glenn E. Sieb gs...@efashionsolutions.com To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Thursday, 4 October 2012, 0:26 Subject: Re: [rt-users] share dashboard with a group On 10/03/2012 02:07 PM, Asanka Gunasekera wrote: Hi Albert, this document does not tell you how to create the shared dashboard :( Save it as a dashboard for that group. When you click Home/New Dashboard see Privacy? That's the important bit. If you have rights to create dashboards for that group, you should see it in the dropdown list. --Glenn -- Glenn E. Sieb System Administrator +1 201 809-4958 eFashionSolutions 80 Enterprise Avenue South Secaucus, NJ 07094 Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs We're hiring! http://bestpractical.com/jobs
Re: [rt-users] share dashboard with a group
Hi Glenn, ran in to a bit of problem while shearing the dash in to a group below is the procedure as below 1. Gave my self to create, delete, view etc dashboards 2. And got my self assigned to the group the I am going to share 3. Created the new dash with the selection of the group to share the dash As soon as I tell it to save the sash disappeared from my account, and unable to find this any ware in the system Appreciate any help that you can give Thanks and Best Regards From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: Glenn E. Sieb gs...@efashionsolutions.com; rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Friday, 5 October 2012, 22:39 Subject: Re: [rt-users] share dashboard with a group hi Glenn, is seem when the person who trying to create the dash for the group needs to be in that group for it to appear under Privacy Thanks and Best Regards From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: Glenn E. Sieb gs...@efashionsolutions.com; rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Friday, 5 October 2012, 22:14 Subject: Re: [rt-users] share dashboard with a group Hi Glenn I am using RT 4 and I am trying to create group dash boards using root account and I am unable to see any option as you mentioned attached is an screen print Thanks and Best Regards From: Glenn E. Sieb gs...@efashionsolutions.com To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Thursday, 4 October 2012, 0:26 Subject: Re: [rt-users] share dashboard with a group On 10/03/2012 02:07 PM, Asanka Gunasekera wrote: Hi Albert, this document does not tell you how to create the shared dashboard :( Save it as a dashboard for that group. When you click Home/New Dashboard see Privacy? That's the important bit. If you have rights to create dashboards for that group, you should see it in the dropdown list. --Glenn -- Glenn E. Sieb System Administrator +1 201 809-4958 eFashionSolutions 80 Enterprise Avenue South Secaucus, NJ 07094 Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
Re: [rt-users] share dashboard with a group
First of all, you cannot save/share a search/dashboard for a group unless you are a member of that group. If you are an admin with the correct privileges, you can set the privileges for that group to allow them to see/load/modify that search/dashboard. If you don't want to be a member of a bunch of groups, but want to create searches/dashboards for them, then join them, create/save those searchs/dashboards, set the privileges, then get out of that group. Queue and ticket and Custom field privileges are not the same as group privileges, so being an admin does NOT make you a member of any group and therefore group privileges and searchs and dashboards and such can only be done when you make yourself a member of that particular group. Hope this helps. Kenn On Fri, Oct 5, 2012 at 10:09 AM, Asanka Gunasekera asanka_gunasek...@yahoo.co.uk wrote: hi Glenn, is seem when the person who trying to create the dash for the group needs to be in that group for it to appear under Privacy Thanks and Best Regards -- *From:* Asanka Gunasekera asanka_gunasek...@yahoo.co.uk *To:* Glenn E. Sieb gs...@efashionsolutions.com; rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com *Sent:* Friday, 5 October 2012, 22:14 *Subject:* Re: [rt-users] share dashboard with a group Hi Glenn I am using RT 4 and I am trying to create group dash boards using root account and I am unable to see any option as you mentioned attached is an screen print Thanks and Best Regards -- *From:* Glenn E. Sieb gs...@efashionsolutions.com *To:* rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com *Sent:* Thursday, 4 October 2012, 0:26 *Subject:* Re: [rt-users] share dashboard with a group On 10/03/2012 02:07 PM, Asanka Gunasekera wrote: Hi Albert, this document does not tell you how to create the shared dashboard :( Save it as a dashboard for that group. When you click Home/New Dashboard see Privacy? That's the important bit. If you have rights to create dashboards for that group, you should see it in the dropdown list. --Glenn -- Glenn E. Sieb System Administrator +1 201 809-4958 eFashionSolutions 80 Enterprise Avenue South Secaucus, NJ 07094 Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
Re: [rt-users] share dashboard with a group
Hi Glenn I am using RT 4 and I am trying to create group dash boards using root account and I am unable to see any option as you mentioned attached is an screen print Thanks and Best Regards From: Glenn E. Sieb gs...@efashionsolutions.com To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Thursday, 4 October 2012, 0:26 Subject: Re: [rt-users] share dashboard with a group On 10/03/2012 02:07 PM, Asanka Gunasekera wrote: Hi Albert, this document does not tell you how to create the shared dashboard :( Save it as a dashboard for that group. When you click Home/New Dashboard see Privacy? That's the important bit. If you have rights to create dashboards for that group, you should see it in the dropdown list. --Glenn -- Glenn E. Sieb System Administrator +1 201 809-4958 eFashionSolutions 80 Enterprise Avenue South Secaucus, NJ 07094 Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobsattachment: Untitled.png Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
Re: [rt-users] share dashboard with a group
hi Glenn, is seem when the person who trying to create the dash for the group needs to be in that group for it to appear under Privacy Thanks and Best Regards From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: Glenn E. Sieb gs...@efashionsolutions.com; rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Friday, 5 October 2012, 22:14 Subject: Re: [rt-users] share dashboard with a group Hi Glenn I am using RT 4 and I am trying to create group dash boards using root account and I am unable to see any option as you mentioned attached is an screen print Thanks and Best Regards From: Glenn E. Sieb gs...@efashionsolutions.com To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Thursday, 4 October 2012, 0:26 Subject: Re: [rt-users] share dashboard with a group On 10/03/2012 02:07 PM, Asanka Gunasekera wrote: Hi Albert, this document does not tell you how to create the shared dashboard :( Save it as a dashboard for that group. When you click Home/New Dashboard see Privacy? That's the important bit. If you have rights to create dashboards for that group, you should see it in the dropdown list. --Glenn -- Glenn E. Sieb System Administrator +1 201 809-4958 eFashionSolutions 80 Enterprise Avenue South Secaucus, NJ 07094 Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
Re: [rt-users] share dashboard with a group
Hi Albert, this document does not tell you how to create the shared dashboard :(Thanks and best RegardsASankaFrom: Scotto Alberto al.sco...@reply.it To: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk; "rt-users@lists.bestpractical.com" rt-users@lists.bestpractical.com Sent: Tuesday, 2 October 2012, 21:22 Subject: RE: [rt-users] share dashboard with a group You have to grant rights accordingly. See http://requesttracker.wikia.com/wiki/ManualDashboards I’d suggest to go to Tools, configuration, global, group rights, and grant the rights for viewing group dashboards to test_grp Regards Alberto Scotto Blue Reply Via Cardinal Massaia, 83 10147 - Torino - ITALY phone: +39 011 29100 al.sco...@reply.it www.reply.it From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Asanka Gunasekera Sent: martedì 2 ottobre 2012 12:26 To: rt-users@lists.bestpractical.com Subject: [rt-users] share dashboard with a group Hi, I have created a dash board (test_dash) and I have a group called test_grp. Now I want to share this dash with my group. How can I going about doing this Thanks and Regards -- The information transmitted is intended for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
Re: [rt-users] share dashboard with a group
On 10/03/2012 02:07 PM, Asanka Gunasekera wrote: Hi Albert, this document does not tell you how to create the shared dashboard :( Save it as a dashboard for that group. When you click Home/New Dashboard see Privacy? That's the important bit. If you have rights to create dashboards for that group, you should see it in the dropdown list. --Glenn -- Glenn E. Sieb System Administrator +1 201 809-4958 eFashionSolutions 80 Enterprise Avenue South Secaucus, NJ 07094 Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
[rt-users] share dashboard with a group
Hi, I have created a dash board (test_dash) and I have a group called test_grp. Now I want to share this dash with my group. How can I going about doing this Thanks and Regards Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
Re: [rt-users] share dashboard with a group
You have to grant rights accordingly. See http://requesttracker.wikia.com/wiki/ManualDashboards I’d suggest to go to Tools, configuration, global, group rights, and grant the rights for viewing group dashboards to test_grp Regards Alberto Scotto Blue Reply Via Cardinal Massaia, 83 10147 - Torino - ITALY phone: +39 011 29100 al.sco...@reply.it www.reply.it [Blue Reply] From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Asanka Gunasekera Sent: martedì 2 ottobre 2012 12:26 To: rt-users@lists.bestpractical.com Subject: [rt-users] share dashboard with a group Hi, I have created a dash board (test_dash) and I have a group called test_grp. Now I want to share this dash with my group. How can I going about doing this Thanks and Regards -- The information transmitted is intended for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. inline: blue.png Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
