[rt-users] view agent attached file/image in a reply/comment

2012-02-01 Thread Mayk Backus 
Hi list,

I noticed that when a reply is made on a ticket by one of our agents,
and there's an attachement i can't view this.  For example when someone
sends a screenshot of something, i can see the file is attached when
downloading the it with headers , but is there a way to view the
attachment (image, etc) inside RT ?

thanx

Greets

Mayk Backus



RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston  March 5  6, 2012

Re: [rt-users] view agent attached file/image in a reply/comment

2012-02-01 Thread Bart 
Add these options to your RT_SiteConfig.pm:

# ---
 # HTML Attachments
 # ---
 Set($TrustHTMLAttachments, 1);
 Set($PreferRichText, 1);



-- Bart


Op 1 februari 2012 12:07 schreef Mayk Backus bac...@nlcom.nl het volgende:

 Hi list,

 I noticed that when a reply is made on a ticket by one of our agents,
 and there's an attachement i can't view this.  For example when someone
 sends a screenshot of something, i can see the file is attached when
 downloading the it with headers , but is there a way to view the
 attachment (image, etc) inside RT ?

 thanx

 Greets

 Mayk Backus


 
 RT Training Sessions (http://bestpractical.com/services/training.html)
 * Boston  March 5  6, 2012


RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston — March 5  6, 2012

Re: [rt-users] view agent attached file/image in a reply/comment

2012-02-01 Thread Kevin Falcone 
On Wed, Feb 01, 2012 at 03:49:45PM +0100, Bart wrote:
Add these options to your RT_SiteConfig.pm:
 
  # ---
  # HTML Attachments
  # ---

This is the config that will do what he wants
  Set($PreferRichText, 1);

This one means that when you click Download on an HTML attachment, we
don't disable the javascript. It's important to read and understand the
docs for it. This also makes no difference to the inline history
display of RT.
  Set($TrustHTMLAttachments, 1);

Often you need PreferRichText + MaxAllowedInline.  Rarely do you need
TrustHTMLAttachments.

-kevin

-- Bart
 
Op 1 februari 2012 12:07 schreef Mayk Backus [1]bac...@nlcom.nl het 
 volgende:
 
  Hi list,
 
  I noticed that when a reply is made on a ticket by one of our agents,
  and there's an attachement i can't view this. For example when someone
  sends a screenshot of something, i can see the file is attached when
  downloading the it with headers , but is there a way to view the
  attachment (image, etc) inside RT ?
 
  thanx
 
  Greets
 
  Mayk Backus


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Description: PGP signature

RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston — March 5  6, 2012