Re: [rt-users] why are Notify actions setting the recipients in prepare rather than commit?

[Ken Crocker]

Mathieu,

You are correct. Set your recipients  template in Prepare. Make sure 
you put a return 1; in the Cleanup Action.


Kenn
LBNL

On 12/17/2009 11:28 AM, Mathieu Longtin wrote:
I'm trying to have a scrip that will get the recipients of a ticket 
from another source, at creation time.


If I assign the recipients in the action section of the scrip, they 
don't receive any email, because the notify action gathers the 
recipient during prepare.


Should I set the recipients in the prepare section and have the 
action do nothing?


Thanks

--
Mathieu Longtin
1-514-803-8977


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[rt-users] why are Notify actions setting the recipients in prepare rather than commit?

[Mathieu Longtin]

I'm trying to have a scrip that will get the recipients of a ticket from
another source, at creation time.

If I assign the recipients in the action section of the scrip, they don't
receive any email, because the notify action gathers the recipient during
prepare.

Should I set the recipients in the prepare section and have the action do
nothing?

Thanks

--
Mathieu Longtin
1-514-803-8977
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Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com


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