Re: [rt-users] wrong date/time (export)
Please reply to the list, there's no need to send me private mail. On Wed, Aug 08, 2012 at 07:09:25PM +0200, Marcin Łabuz wrote: We're using this extensions: Set(@Plugins,(qw(RTx::Calendar RT::Extension::ExtractCustomFieldValues RT::Extension::SLA RT::Extension::ActivityReports RT::Extension::JSGantt))); None of these should override the spreadsheet download. I'd go looking for local customizations, RT4 should obey user timezones when outputting dates/times. -kevin pgpUB0Iymxti1.pgp Description: PGP signature
[rt-users] wrong date/time (export)
Hi there, I have weird problem with my RT (4.0.4) - when I'm trying to use export option to CSV/XML file, my timezone is not taken into account. I was looking for answer for many hours with no success. My actual settings: at RT: Set($Timezone, Europe/Warsaw); at SERWER: root@hathor:~# cat /etc/timezone Europe/Warsaw I believe this sets are correct. However, for some reason my(user's) RT is ignoring them and puts incorrect (GMT) timezone value into CSV/XLS files. When searched for the solution throughout forums I saw many users had the same type of problem, unfortunately none of them found the right answer to this issue. I'm having difficulties in finding the cause therefore, any assistance would be helpful. I’ m waiting for leads. Regards, Martin
Re: [rt-users] wrong date/time (export)
On Wed, Aug 08, 2012 at 10:09:42AM +0200, Marcin Łabuz wrote: I have weird problem with my RT (4.0.4) - when I'm trying to use export option to CSV/XML file, my timezone is not taken into account. I was looking for answer for many hours with no success. The spreadsheet link for me provides Created dates in the same timezone (eastern) that my RT is configured for. Are you using some extension? In 3.8, there were bugs around this, but 4.0's builtin spreadsheet export should account for the user's timezone. -kevin My actual settings: at RT: Set($Timezone, Europe/Warsaw); at SERWER: root@hathor:~# cat /etc/timezone Europe/Warsaw I believe this sets are correct. However, for some reason my(user's) RT is ignoring them and puts incorrect (GMT) timezone value into CSV/XLS files. When searched for the solution throughout forums I saw many users had the same type of problem, unfortunately none of them found the right answer to this issue. I'm having difficulties in finding the cause therefore, any assistance would be helpful. pgpiPn3auEVDv.pgp Description: PGP signature
Re: [rt-users] wrong date/time (export)
Hi Kevin, We're using this extensions: Set(@Plugins,(qw(RTx::Calendar RT::Extension::ExtractCustomFieldValues RT::Extension::SLA RT::Extension::ActivityReports RT::Extension::JSGantt))); Regards, Martin