from the gui?
if you select a queue with a CF (at least in 3.6.5) and add it to your "current
search" side, then inside the "add criteria" section you get at the bottom the
CF where you can select:
is (no value)
that when you add translates at right side to
AND 'CF.{Report}' IS 'NULL'
On the contrary you can select "isn't" to get all the tickets with the CF
filled up with something.
HIH,
Gianluca
________________________________
Da: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Per conto di Munoz,
Alvaro
Inviato: martedì 18 dicembre 2007 13.52
A: RT Users
Oggetto: [rt-users] Quey to match cf not filled
Hi,
Im trying to match all the tickets with a customfield not filled up. Im
using this query but its not working. any hints?
( Status = 'open' AND Queue = 'Incidents' AND 'CF.{Report}' != '' )
Thanks in advance,
Regards
Alvaro
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