Re: [rt-users] REST/1.0/NoAuth/mail-gateway, Could not load a valid user
Hi, You followed this procedures, find in wiki? http://wiki.bestpractical.com/index.cgi?ItsFinallyInstalledNowWhat " This was solved by granting CreateTicket and ReplyToTicket to the group Everyone. This is done via Configuration - > Queues - > (queue name) - > Group Rights in the web interface while logged in as the RT user "root". " Regards, Fernando. Citando Nadeem Shahbaz <[EMAIL PROTECTED]>: > Hi List, > > I really need a solution for it. we are using > http://URL/REST/1.0/NoAuth/mail-gateway to create tickets but it is > returning error, "not > ok - Could not load a valid user" in browser and log having : > [error]: Could not record email: Could not load a valid user > (/share/html/REST/1.0/NoAuth/mail-gateway:73) > > Kindly solve this problem of mine or point any docs if there is any ? > RT version is 3.6.3 > > Nadeem --- Fernando Fugita Centro de Computacao Eletronica ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] REST/1.0/NoAuth/mail-gateway, Could not load a valid user
On 4/26/07, Fernando Fugita <[EMAIL PROTECTED]> wrote: You followed this procedures, find in wiki? http://wiki.bestpractical.com/index.cgi?ItsFinallyInstalledNowWhat Actually I updated RT 3.4.5 to RT 3.6.3. In old RT, everyone didnt have right to create ticket and it was working fine. After updating, its broken. Also I tried to use rt command line tool to cover up our broken application integrated with RT to create ticket. But when I invoke a command like ./rt create -t ticket set subject='test' it is asking for a password. I tried with giving root password but it is giving error rt: Server error: Found (302). But at old RT, 3.4.5, same command is working fine with no problem. Nadeem ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] REST/1.0/NoAuth/mail-gateway, Could not load a valid user
On 4/26/07, Nadeem Shahbaz <[EMAIL PROTECTED]> wrote: On 4/26/07, Fernando Fugita <[EMAIL PROTECTED]> wrote: > > You followed this procedures, find in wiki? > > http://wiki.bestpractical.com/index.cgi?ItsFinallyInstalledNowWhat Actually I updated RT 3.4.5 to RT 3.6.3. In old RT, everyone didnt have right to create ticket and it was working fine. After updating, its broken. Also I tried to use rt command line tool to cover up our broken application integrated with RT to create ticket. But when I invoke a command like ./rt create -t ticket set subject='test' it is asking for a password. I tried with giving root password but it is giving error rt: Server error: Found (302). But at old RT, 3.4.5, same command is working fine with no problem. I really need the solution of this problem. I really appreciate any help in this regard Nadeem ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] REST/1.0/NoAuth/mail-gateway, Could not load a valid user
Have you checked the various RT related environment settings? I'd say that they are responsible for the errors you are getting. Try the following command: echo -e RT server: $RTSERVER'\n'RT user: $RTUSER'\n'RT install location: $RTHOME; If you get output, the error will be related to some inconsistency in the environment settings. (It sounds like the public HTTP location of RT is getting redirected.) HTH Regards, Sasha Sasha Gerrand Web & Database Developer Austbrokers Holdings Limited Level 21, 111 Pacific Highway North Sydney NSW 2060 PO Box 1813 North Sydney NSW 2060 Ph: 02 9935 2230 Mobile: 0448 278 500 Email: [EMAIL PROTECTED] Web:http://www.austbrokers.com.au NOTICE If you are not an authorised recipient of this email, please contact Austbrokers Holdings immediately by return e-mail or by telephone on +61-2-4920-6117. In this case, you should not read, print, re-transmit, store or act on this e-mail or any attachments. Please destroy the message and attachments. This e-mail and any attachments are confidential and may contain legally privileged information and/or copyright material of Austbrokers Holdings or third parties. You should only re-transmit, distribute or commercialise the material if you are authorised to do so. Internet e-mails are not necessarily secure, Austbrokers Holdings does not accept responsibility for changes made to this message after it was sent. This Notice should not be removed. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nadeem Shahbaz Sent: Monday, 30 April 2007 10:22 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] REST/1.0/NoAuth/mail-gateway,Could not load a valid user On 4/26/07, Nadeem Shahbaz <[EMAIL PROTECTED]> wrote: > On 4/26/07, Fernando Fugita <[EMAIL PROTECTED]> wrote: > > > > You followed this procedures, find in wiki? > > > > http://wiki.bestpractical.com/index.cgi?ItsFinallyInstalledNowWhat > > Actually I updated RT 3.4.5 to RT 3.6.3. In old RT, everyone didnt > have right to create ticket and it was working fine. After updating, > its broken. Also I tried to use rt command line tool to cover up our > broken application integrated with RT to create ticket. But when I > invoke a command like ./rt create -t ticket set subject='test' > > it is asking for a password. I tried with giving root password but it > is giving error > rt: Server error: Found (302). But at old RT, 3.4.5, same command is > working fine with no problem. > I really need the solution of this problem. I really appreciate any help in this regard Nadeem ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] REST/1.0/NoAuth/mail-gateway, Could not load a valid user
On 5/1/07, Sasha Gerrand <[EMAIL PROTECTED]> wrote: Have you checked the various RT related environment settings? I'd say that they are responsible for the errors you are getting. Try the following command: echo -e RT server: $RTSERVER'\n'RT user: $RTUSER'\n'RT install location: $RTHOME; If you get output, the error will be related to some inconsistency in the environment settings. (It sounds like the public HTTP location of RT is getting redirected.) Awww ... I am understanding the problem now. Thanks for the hint Sasha. I have found http://wiki.bestpractical.com/index.cgi?UseRtTool using your RT variable hint. I will try above wiki stuff. btw I executed yr suggested command and these variables holding no value at both machines; RT 3.4.5 and 3.6.3. But I am wondering that why rt cli is working for 3.4.5 and not for 3.6.3 ? :-S ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
