RE: [rt-users] RT 4 (and online text-processing)
There's something interesting to be found on CPAN. Although it doesn't address the use case you're requesting directly, think of it as a technology demo. http://search.cpan.org/~jesse/RT-TicketWhiteboard-1.7/ thank you for this interesting suggestion - I am going to test it (not immediately) and I will keep you informed. Kind regards -- .-. Robert GRASSO - CEDRAT S.A. /v\ 15, Chemin de Malacher - ZIRST - 38246 MEYLAN Cedex - FRANCE // \\ Tel: +33 (0)4 76 90 50 45 Fax: +33 (0)4 76 90 16 09 /( )\ mailto:[EMAIL PROTECTED] ^^-^^ UNIX was not designed to stop you from doing stupid things, because that would also stop you from doing clever things. -- Doug Gwyn --- Support service : mailto:[EMAIL PROTECTED] Commercial service : mailto:[EMAIL PROTECTED] Web site : http://www.cedrat.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] RT 4 (and online text-processing)
Ignoring the obvious fact that you responded to an honest question about desired features with an honest request for a feature, I fear you are faced with an insurmountable problem: RT isn't client-based, and therefore has no interesting offline mode. Outlook works the way it does because everything is written to local disk, and is running on the local machine. You may want to look into the Java client that was advertised earlier (in spite of its deficiencies). The email interface may actually be a valuable alternative. Since you refer to Outlook, may I assume you are using Exchange Server? If that's the case, there may be some interesting things you can do with forms and so forth (really, I don't know, as I don't use either). Zimbra has a nice model which seems like someone with a gift for Exchange should be able to copy somewhat, though it's another web based product, and therefore subject to the deficiencies of any web-based products. we are using sendmail. But I am wondering whether the problem is insurmountable : the draft could be saved INTO the database, with appropriate addressing taking care of the current user and/or the current ticket number, and NOT on the local disk : what about the Wikipedia Show Preview ? the currently edited page is saved ONTO their server, and my temporary page is not confused with somebody's else temporary page. Thus there is an appropriate addressing. More : what about Google text processing (formerly Writely) ? here we have all required features, bells and whistles, and everything is online, not offline ! when I click on File-Save, my document is saved onto their servers, not on my local disk. Hey Jesse : I DON'T expect that you embed a complete online text-processor into RT !! I am requesting for a simple online Save draft ... --- Robert GRASSO System Engineer CEDRAT 15, Chemin de Malacher - Inovallée - 38246 MEYLAN Cedex - FRANCE Tel: +33 (0)4 76 90 50 45 Fax: +33 (0)4 76 90 16 09 mailto:[EMAIL PROTECTED] --- Support service : mailto:[EMAIL PROTECTED] Commercial service : mailto:[EMAIL PROTECTED] Web site : http://www.cedrat.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 4 (and online text-processing)
More : what about Google text processing (formerly Writely) ? here we have all required features, bells and whistles, and everything is online, not offline ! when I click on File-Save, my document is saved onto their servers, not on my local disk. Hey Jesse : I DON'T expect that you embed a complete online text-processor into RT !! I am requesting for a simple online Save draft ... Ultimately, this questions boils down to the amount of ajax in the RT web interface. There are a number of opensource ajax word editors, one being FCKeditor: http://www.fckeditor.net/ I believe that more ajax was one of the more common RT4 wishes. It probably wouldn't be too difficult to make this an RT extension. Isaa Vetter smime.p7s Description: S/MIME Cryptographic Signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 4 (and online text-processing)
More : what about Google text processing (formerly Writely) ? here we have all required features, bells and whistles, and everything is online, not offline ! when I click on File-Save, my document is saved onto their servers, not on my local disk. Hey Jesse : I DON'T expect that you embed a complete online text-processor into RT !! I am requesting for a simple online Save draft ... There's something interesting to be found on CPAN. Although it doesn't address the use case you're requesting directly, think of it as a technology demo. http://search.cpan.org/~jesse/RT-TicketWhiteboard-1.7/ The TicketWhiteboard extension provides a wiki-style text area which you can edit in place, using AJAX (or something). Check it out, if you can, and tell us if that kind of functionality, adapted to your scenario (per-ticket, per-user and perhaps optionally replacing textarea on the correspond page Ticket/Update.html), could address your problem. Jesse, TicketWhiteboard is a brilliant idea, however the current implementation is a bit rough. This extension is quite definately something I'm going to have a serious look at once more pressing issues (unrelated to RT) are tackled. -- Mikko Lipasti ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
