Re: [rt-users] 3.6.5 Clickable links
Mathew I'm trying to sort this out. I'm looking at Shane's modification to Dirk's callback but I can't figure out where to place it in local/html/Tickets/ShowMessageStanza. That file already has a %init section. You should put the code in $your-rt-path/local/html/Callbacks/your_callbacks/Ticket/Elements/ShowMessageStanza/Default http://wiki.bestpractical.com/view/ClickableLinks LEGAL NOTICE Unless expressly stated otherwise, information contained in this message is confidential. If this message is not intended for you, please inform [EMAIL PROTECTED] and delete the message. The Cambridge Crystallographic Data Centre is a company Limited by Guarantee and a Registered Charity. Registered in England No. 2155347 Registered Charity No. 800579 Registered office 12 Union Road, Cambridge CB2 1EZ. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] 3.6.5 Clickable links
Ahhh...duh. So instead of copying ShowMessageStanza to local/html/Ticket I create a new directory and place Default within it. For some reason, it seems so obvious even though it wasn't stated any different. Keep up with my goings on at http://theillien.blogspot.com Toby Darling wrote: Mathew I'm trying to sort this out. I'm looking at Shane's modification to Dirk's callback but I can't figure out where to place it in local/html/Tickets/ShowMessageStanza. That file already has a %init section. You should put the code in $your-rt-path/local/html/Callbacks/your_callbacks/Ticket/Elements/ShowMessageStanza/Default http://wiki.bestpractical.com/view/ClickableLinks LEGAL NOTICE Unless expressly stated otherwise, information contained in this message is confidential. If this message is not intended for you, please inform [EMAIL PROTECTED] and delete the message. The Cambridge Crystallographic Data Centre is a company Limited by Guarantee and a Registered Charity. Registered in England No. 2155347 Registered Charity No. 800579 Registered office 12 Union Road, Cambridge CB2 1EZ. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] 3.6.5 Clickable links
Sweet. It works using Shane's code. I've found one minor issue thought that likely won't be a problem. I'm just bringing them up for the sake of disclosure: if the link is opened in the same browser window/tab and the back button is used to return to the ticket, the link is no longer clickable. Toby Darling wrote: Mathew I'm trying to sort this out. I'm looking at Shane's modification to Dirk's callback but I can't figure out where to place it in local/html/Tickets/ShowMessageStanza. That file already has a %init section. You should put the code in $your-rt-path/local/html/Callbacks/your_callbacks/Ticket/Elements/ShowMessageStanza/Default http://wiki.bestpractical.com/view/ClickableLinks LEGAL NOTICE Unless expressly stated otherwise, information contained in this message is confidential. If this message is not intended for you, please inform [EMAIL PROTECTED] and delete the message. The Cambridge Crystallographic Data Centre is a company Limited by Guarantee and a Registered Charity. Registered in England No. 2155347 Registered Charity No. 800579 Registered office 12 Union Road, Cambridge CB2 1EZ. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] 3.6.5 Clickable links
I take it back. It seems to have only happened once. Each successive test has proven me wrong. Keep up with me and what I'm up to: http://theillien.blogspot.com Mathew Snyder wrote: Sweet. It works using Shane's code. I've found one minor issue thought that likely won't be a problem. I'm just bringing them up for the sake of disclosure: if the link is opened in the same browser window/tab and the back button is used to return to the ticket, the link is no longer clickable. Toby Darling wrote: Mathew I'm trying to sort this out. I'm looking at Shane's modification to Dirk's callback but I can't figure out where to place it in local/html/Tickets/ShowMessageStanza. That file already has a %init section. You should put the code in $your-rt-path/local/html/Callbacks/your_callbacks/Ticket/Elements/ShowMessageStanza/Default http://wiki.bestpractical.com/view/ClickableLinks LEGAL NOTICE Unless expressly stated otherwise, information contained in this message is confidential. If this message is not intended for you, please inform [EMAIL PROTECTED] and delete the message. The Cambridge Crystallographic Data Centre is a company Limited by Guarantee and a Registered Charity. Registered in England No. 2155347 Registered Charity No. 800579 Registered office 12 Union Road, Cambridge CB2 1EZ. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] 3.6.5 Clickable links
I'm trying to sort this out. I'm looking at Shane's modification to Dirk's callback but I can't figure out where to place it in local/html/Tickets/ShowMessageStanza. That file already has a %init section. Keep up with my goings on at http://theillien.blogspot.com Sean McCreadie wrote: I just saw this post and thought it would be a good idea, got it working no sweat on 3.6.6 following the instructions on the wiki http://wiki.bestpractical.com/view/ClickableLinks Thanks everyone. Sean -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Toby Darling Sent: Monday, January 28, 2008 2:58 AM To: [EMAIL PROTECTED] Subject: Re: [rt-users] 3.6.5 Clickable links Working for me - 3.6.1, no 'porting' required. Mathew Snyder wrote: I looked up how to make links clickable and found the information on the wiki. However, all of the listed options indicate older versions of RT. Has anyone ported any of these solutions to the 3.6 branch and had them work? Mathew LEGAL NOTICE Unless expressly stated otherwise, information contained in this message is confidential. If this message is not intended for you, please inform [EMAIL PROTECTED] and delete the message. The Cambridge Crystallographic Data Centre is a company Limited by Guarantee and a Registered Charity. Registered in England No. 2155347 Registered Charity No. 800579 Registered office 12 Union Road, Cambridge CB2 1EZ. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] 3.6.5 Clickable links
Working for me - 3.6.1, no 'porting' required. Mathew Snyder wrote: I looked up how to make links clickable and found the information on the wiki. However, all of the listed options indicate older versions of RT. Has anyone ported any of these solutions to the 3.6 branch and had them work? Mathew LEGAL NOTICE Unless expressly stated otherwise, information contained in this message is confidential. If this message is not intended for you, please inform [EMAIL PROTECTED] and delete the message. The Cambridge Crystallographic Data Centre is a company Limited by Guarantee and a Registered Charity. Registered in England No. 2155347 Registered Charity No. 800579 Registered office 12 Union Road, Cambridge CB2 1EZ. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] 3.6.5 Clickable links
I just saw this post and thought it would be a good idea, got it working no sweat on 3.6.6 following the instructions on the wiki http://wiki.bestpractical.com/view/ClickableLinks Thanks everyone. Sean -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Toby Darling Sent: Monday, January 28, 2008 2:58 AM To: [EMAIL PROTECTED] Subject: Re: [rt-users] 3.6.5 Clickable links Working for me - 3.6.1, no 'porting' required. Mathew Snyder wrote: I looked up how to make links clickable and found the information on the wiki. However, all of the listed options indicate older versions of RT. Has anyone ported any of these solutions to the 3.6 branch and had them work? Mathew LEGAL NOTICE Unless expressly stated otherwise, information contained in this message is confidential. If this message is not intended for you, please inform [EMAIL PROTECTED] and delete the message. The Cambridge Crystallographic Data Centre is a company Limited by Guarantee and a Registered Charity. Registered in England No. 2155347 Registered Charity No. 800579 Registered office 12 Union Road, Cambridge CB2 1EZ. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
