Re: [rt-users] A 'personal' watch list?
Stars are just bookmarks, similar to gmail. They don't let you track ticket progress directly. For that you either need to add yourself as a watcher, or use a dashboard report (also new to 3.8). With a dashboard you take a saved search query (could even be starred tickets) and return information about them e.g; periodic email. -- Cambridge Energy Alliance: Save money. Save the planet. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] A 'personal' watch list?
On Fri, Apr 23, 2010 at 09:52:14AM +0900, Jean-Christian wrote: I'm very new to RT so please forgive me if this is a silly question. Is there a way to create a personal list of tickets I want to keep an eye on? There are some tickets in our system that have useful information in them and I want to be able to 'add them to a personal watchlist'. (I'm coming from a JIRA background which has a 'watch this' functionality) Assuming you're using a current RT, just click the stars in the upper right hand corner of a ticket. I did a quick search through the mailing list archives but couldn't find any mention of such functionality. Thanks! Jc Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] A 'personal' watch list?
Thanks for the comment Jesse. We're using RT 3.6.10 and I can't see a 'star'. I see the latest version is 3.8? Is the 'star' only available in 3.8? Jc On 04/23/2010 10:20 AM, Jesse Vincent wrote: On Fri, Apr 23, 2010 at 09:52:14AM +0900, Jean-Christian wrote: I'm very new to RT so please forgive me if this is a silly question. Is there a way to create a personal list of tickets I want to keep an eye on? There are some tickets in our system that have useful information in them and I want to be able to 'add them to a personal watchlist'. (I'm coming from a JIRA background which has a 'watch this' functionality) Assuming you're using a current RT, just click the stars in the upper right hand corner of a ticket. I did a quick search through the mailing list archives but couldn't find any mention of such functionality. Thanks! Jc Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] A 'personal' watch list?
On Fri, Apr 23, 2010 at 10:37:01AM +0900, Jean-Christian wrote: Thanks for the comment Jesse. We're using RT 3.6.10 and I can't see a 'star'. I see the latest version is 3.8? Is the 'star' only available in 3.8? It's a core feature in 3.8, yes. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
