The reason why it worked after I changed the permissions was unrelated. I had cut and pasted and it just so happened that the lines were so long in the text area that it looked like three lines, but it was really 1 line.
Any ideas why it is saving three times with a three line textarea? Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 jnar...@seniorbridge.com seniorbridge.com<http://www.seniorbridge.com/> [http://www.seniorbridge.com/images/seniorbridgedisclaimerTAG.gif] ________________________________ SeniorBridge Statement of Confidentiality: The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you. From: Josh Narins Sent: Thursday, November 04, 2010 12:35 PM To: 'rt-users@lists.bestpractical.com' Subject: Bug? in Permissions with Custom Fields -> Fill in One Text Area I would expect "ModifyCustomField" to be the only permission required to change the value of a Custom Field's value. This is what happens when I enter three lines of text and save our "Fill in one text area" Custom Field: #<http://rt3/Ticket/Display.html?id=35808#txn-244497> Thu Nov 04 12:10:32 2010 Joshua Narins - CustomFieldName oldvalues changed to line1 #<http://rt3/Ticket/Display.html?id=35808#txn-244498> Thu Nov 04 12:10:32 2010 Joshua Narins - CustomFieldName line1 changed to line2 #<http://rt3/Ticket/Display.html?id=35808#txn-244499> Thu Nov 04 12:10:32 2010 Joshua Narins - CustomFieldName line2 changed to line3 Three changes in one second, replacing one line at a time. When I give myself AssignCustomField and try again it works.