Re: [rt-users] Commands by Email
Argh.. I have the code in place (actually, improved upon the code by
replicating some of the detection code from the original plugin), and I
can see it is working via some test code, but the commands still show up
in the content of the ticket.
So.. that leads to the question: where did you put your code in to the
Transaction_Overlay.pm file in order to get it to work? :)
I had appended it to the end of the Content subroutine, and I can see
from the output I have going to /tmp/content.txt that the content is
getting modified appropriately:
# more /tmp/content.txt
omitting Owner: rwest
omitting Status: open
omitting CF.{CVendors}: IBM
omitting
This is a test
But when I look at the web GUI, I still see the commands:
Subject: Test
To: support-...@ourdomain.net
Date: Fri, 7 Aug 2009 11:44:15 -0400
From: r...@helpdesk-dev.ourdomain.net
Download (untitled) / with headers
text/plain 71b
Owner: rwest
Status: open
CF.{CVendors}: IBM
This is a test
--
Rich
I just have this feeling like I have placed it in the wrong location in
the code.. :(
Thanks!
-Rich
$content = $self-loc(On [_1], [_2] wrote:,
$self-CreatedAsString, $self-CreatorObj-Name)
. \n$content\n\n;
}
open (TEST, /tmp/content.txt);
# Remove quoted signature.
$content =~ s/\n--\n(.*?)$//s;
# Remove CommandByMail commands
my @content = split (\n,$content);
my @new_content = ();
my $no_pseudoheaders = 0;
my $line = ;
foreach $line ( @content )
{
if ($line =~ /^(?:(\S+)\s*?:\s*?(.*)\s*?|)$/)
{
print TEST omitting $line\n;
}
next if ($line =~ /^(?:(\S+)\s*?:\s*?(.*)\s*?|)$/);
print TEST $line\n;
push ( @new_content, $line);
}
$content = join(\n,@new_content);
print $content;
close (TEST);
return ($content);
}
# }}}
=head2 Addresses
On 08/03/2009 10:20 AM, Andreas Ittgenshorst wrote:
To remove the commands I added a few lines
to /opt/rt3/local/lib/RT/Transaction_Overlay.pm
# Remove quoted signature.
$content =~ s/\n-- \n(.*?)$//s;
+# Remove CommandByMail commands
+my @content = split (\n,$content);
+my @new_content = ();
+foreach ( @content ) {
+if ( ( $_ =~ /^Requestor:/ ) or
+( $_ =~ /^CF.{Foo}:/ ) or
+( $_ =~ /^CF.{WhatElse}:/ ) ) {
+next;
+}
+push ( @new_content, $_);
+}
+$content = join(\n,@new_content);
+
# What's the longest line like?
my $max = 0;
- Andreas
Another question, though.. is there a way to strip out the email
commands from the content of the ticket as it shows up in Request
Tracker?
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Re: [rt-users] Commands by Email
Being unfamiliar with how to drop things in the local/lib tree, is the
process to simply create a file of the same name and the contents are
added? or does the file entirely replace the original?
-Rich
On 08/03/2009 10:20 AM, Andreas Ittgenshorst wrote:
To remove the commands I added a few lines
to /opt/rt3/local/lib/RT/Transaction_Overlay.pm
# Remove quoted signature.
$content =~ s/\n-- \n(.*?)$//s;
+# Remove CommandByMail commands
+my @content = split (\n,$content);
+my @new_content = ();
+foreach ( @content ) {
+if ( ( $_ =~ /^Requestor:/ ) or
+( $_ =~ /^CF.{Foo}:/ ) or
+( $_ =~ /^CF.{WhatElse}:/ ) ) {
+next;
+}
+push ( @new_content, $_);
+}
+$content = join(\n,@new_content);
+
# What's the longest line like?
my $max = 0;
- Andreas
Another question, though.. is there a way to strip out the email
commands from the content of the ticket as it shows up in Request
Tracker?
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Re: [rt-users] Commands by Email
On Thu, Aug 6, 2009 at 16:38, Rich Westrich.w...@wesmo.com wrote: Being unfamiliar with how to drop things in the local/lib tree, is the process to simply create a file of the same name and the contents are added? or does the file entirely replace the original? Local overrides original. Appending would raise all sorts of problems (redefining subroutines, etc.) -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Commands by Email
To remove the commands I added a few lines
to /opt/rt3/local/lib/RT/Transaction_Overlay.pm
# Remove quoted signature.
$content =~ s/\n-- \n(.*?)$//s;
+# Remove CommandByMail commands
+my @content = split (\n,$content);
+my @new_content = ();
+foreach ( @content ) {
+if ( ( $_ =~ /^Requestor:/ ) or
+( $_ =~ /^CF.{Foo}:/ ) or
+( $_ =~ /^CF.{WhatElse}:/ ) ) {
+next;
+}
+push ( @new_content, $_);
+}
+$content = join(\n,@new_content);
+
# What's the longest line like?
my $max = 0;
- Andreas
Another question, though.. is there a way to strip out the email
commands from the content of the ticket as it shows up in Request
Tracker?
-Rich
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Re: [rt-users] Commands by Email
The extension works rather well once you get past the caveats of the
formatting. With regard to the slimness of the documentation, it
doesn't mention those 'simple rules', which forced me to comb through
the code (which is rather clean) to determine the proper formatting
which led to the discovery that outlook has a tendency to insert blank
lines when the MIME conversion happens.
Also, the section describing how it applies to custom fields is fairly
vague. Are the curly braces required (is that what is meant by The
curly braces are literal) for custom field declaration? Would a
correct example be CustomField.{Severity}: Severity 2 - Multiple Users
Down? Does AddCustomField set the custom field, or would that be
CustomField? What, if any, is the difference between AddCustomField
and CustomField?
Specifically, I have been unable to get custom fields to be applied when
testing this extension. Everything else worked once I realized that my
mail program was getting blank lines inserted. :(
-Rich
On 07/22/2009 04:53 PM, Ruslan Zakirov wrote:
What's so slim in the doc?
http://search.cpan.org/~falcone/RT-Extension-CommandByMail-0.07/lib/RT/Extension/CommandByMail.pm
http://search.cpan.org/~falcone/RT-Extension-CommandByMail-0.07/lib/RT/Interface/Email/Filter/TakeAction.pm#COMMANDS_commands_below
Simple rules: no html, no empty lines, commands like headers, but in body.
On Wed, Jul 22, 2009 at 11:14 PM, Rich Westrich.w...@wesmo.com wrote:
Way back in the day, when I was heavily involved in the development of
RT, there was a way to send commands in to RT to set some of the
metadata (queue, owner, status, etc).
Now that the place I am at is heavily entrenched in to RT 3.8.4 and our
separate front-end form submission system is nearing completion (it's on
an ASP server.. not by my choice, but it is what it is..), I'm looking
in to how to get the latest RT to do the same. I installed the
CommandsByMail extension, and it is parsing the email, but it isn't
parsing everything. In fact, it is only processing the Owner setting.
I get the feeling like I am missing syntax, ordering, or something, but
I am not getting a lot (any) of debugging out of it. Additionally, the
documentation is relatively slim.
Any pointers in the right direction are more than welcome. :)
Thanks!
-Rich
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Re: [rt-users] Commands by Email
Another question, though.. is there a way to strip out the email
commands from the content of the ticket as it shows up in Request Tracker?
-Rich
On 07/23/2009 10:56 AM, Rich West wrote:
The extension works rather well once you get past the caveats of the
formatting. With regard to the slimness of the documentation, it
doesn't mention those 'simple rules', which forced me to comb through
the code (which is rather clean) to determine the proper formatting
which led to the discovery that outlook has a tendency to insert blank
lines when the MIME conversion happens.
Also, the section describing how it applies to custom fields is fairly
vague. Are the curly braces required (is that what is meant by The
curly braces are literal) for custom field declaration? Would a
correct example be CustomField.{Severity}: Severity 2 - Multiple
Users Down? Does AddCustomField set the custom field, or would
that be CustomField? What, if any, is the difference between
AddCustomField and CustomField?
Specifically, I have been unable to get custom fields to be applied
when testing this extension. Everything else worked once I realized
that my mail program was getting blank lines inserted. :(
-Rich
On 07/22/2009 04:53 PM, Ruslan Zakirov wrote:
What's so slim in the doc?
http://search.cpan.org/~falcone/RT-Extension-CommandByMail-0.07/lib/RT/Extension/CommandByMail.pm
http://search.cpan.org/~falcone/RT-Extension-CommandByMail-0.07/lib/RT/Interface/Email/Filter/TakeAction.pm#COMMANDS_commands_below
Simple rules: no html, no empty lines, commands like headers, but in body.
On Wed, Jul 22, 2009 at 11:14 PM, Rich Westrich.w...@wesmo.com wrote:
Way back in the day, when I was heavily involved in the development of
RT, there was a way to send commands in to RT to set some of the
metadata (queue, owner, status, etc).
Now that the place I am at is heavily entrenched in to RT 3.8.4 and our
separate front-end form submission system is nearing completion (it's on
an ASP server.. not by my choice, but it is what it is..), I'm looking
in to how to get the latest RT to do the same. I installed the
CommandsByMail extension, and it is parsing the email, but it isn't
parsing everything. In fact, it is only processing the Owner setting.
I get the feeling like I am missing syntax, ordering, or something, but
I am not getting a lot (any) of debugging out of it. Additionally, the
documentation is relatively slim.
Any pointers in the right direction are more than welcome. :)
Thanks!
-Rich
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Re: [rt-users] Commands by Email
One item that should be documented is that this extension cannot handle
spaces in the custom field names. Spaces causes it to break. :(
-Rich
On 07/23/2009 10:56 AM, Rich West wrote:
The extension works rather well once you get past the caveats of the
formatting. With regard to the slimness of the documentation, it
doesn't mention those 'simple rules', which forced me to comb through
the code (which is rather clean) to determine the proper formatting
which led to the discovery that outlook has a tendency to insert blank
lines when the MIME conversion happens.
Also, the section describing how it applies to custom fields is fairly
vague. Are the curly braces required (is that what is meant by The
curly braces are literal) for custom field declaration? Would a
correct example be CustomField.{Severity}: Severity 2 - Multiple
Users Down? Does AddCustomField set the custom field, or would
that be CustomField? What, if any, is the difference between
AddCustomField and CustomField?
Specifically, I have been unable to get custom fields to be applied
when testing this extension. Everything else worked once I realized
that my mail program was getting blank lines inserted. :(
-Rich
On 07/22/2009 04:53 PM, Ruslan Zakirov wrote:
What's so slim in the doc?
http://search.cpan.org/~falcone/RT-Extension-CommandByMail-0.07/lib/RT/Extension/CommandByMail.pm
http://search.cpan.org/~falcone/RT-Extension-CommandByMail-0.07/lib/RT/Interface/Email/Filter/TakeAction.pm#COMMANDS_commands_below
Simple rules: no html, no empty lines, commands like headers, but in body.
On Wed, Jul 22, 2009 at 11:14 PM, Rich Westrich.w...@wesmo.com wrote:
Way back in the day, when I was heavily involved in the development of
RT, there was a way to send commands in to RT to set some of the
metadata (queue, owner, status, etc).
Now that the place I am at is heavily entrenched in to RT 3.8.4 and our
separate front-end form submission system is nearing completion (it's on
an ASP server.. not by my choice, but it is what it is..), I'm looking
in to how to get the latest RT to do the same. I installed the
CommandsByMail extension, and it is parsing the email, but it isn't
parsing everything. In fact, it is only processing the Owner setting.
I get the feeling like I am missing syntax, ordering, or something, but
I am not getting a lot (any) of debugging out of it. Additionally, the
documentation is relatively slim.
Any pointers in the right direction are more than welcome. :)
Thanks!
-Rich
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Re: [rt-users] Commands by Email
What's so slim in the doc? http://search.cpan.org/~falcone/RT-Extension-CommandByMail-0.07/lib/RT/Extension/CommandByMail.pm http://search.cpan.org/~falcone/RT-Extension-CommandByMail-0.07/lib/RT/Interface/Email/Filter/TakeAction.pm#COMMANDS_commands_below Simple rules: no html, no empty lines, commands like headers, but in body. On Wed, Jul 22, 2009 at 11:14 PM, Rich Westrich.w...@wesmo.com wrote: Way back in the day, when I was heavily involved in the development of RT, there was a way to send commands in to RT to set some of the metadata (queue, owner, status, etc). Now that the place I am at is heavily entrenched in to RT 3.8.4 and our separate front-end form submission system is nearing completion (it's on an ASP server.. not by my choice, but it is what it is..), I'm looking in to how to get the latest RT to do the same. I installed the CommandsByMail extension, and it is parsing the email, but it isn't parsing everything. In fact, it is only processing the Owner setting. I get the feeling like I am missing syntax, ordering, or something, but I am not getting a lot (any) of debugging out of it. Additionally, the documentation is relatively slim. Any pointers in the right direction are more than welcome. :) Thanks! -Rich ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Commands by Email
I also would be interested in knowing what the current state of this is as I want to use th systrm in an entire email read remote fashion -- Sent via Cricket Mobile Email --Original Message-- From: Rich West rich.w...@wesmo.com To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Date: Wed, 22 Jul 2009 03:14:49 PM -0400 Subject: [rt-users] Commands by Email Way back in the day, when I was heavily involved in the development of RT, there was a way to send commands in to RT to set some of the metadata (queue, owner, status, etc). Now that the place I am at is heavily entrenched in to RT 3.8.4 and our separate front-end form submission system is nearing completion (it's on an ASP server.. not by my choice, but it is what it is..), I'm looking in to how to get the latest RT to do the same. I installed the CommandsByMail extension, and it is parsing the email, but it isn't parsing everything. In fact, it is only processing the Owner setting. I get the feeling like I am missing syntax, ordering, or something, but I am not getting a lot (any) of debugging out of it. Additionally, the documentation is relatively slim. Any pointers in the right direction are more than welcome. :) Thanks! -Rich ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Commands by email
On Tue 14.Oct'08 at 13:00:10 +0200, Richard Hartmann wrote: Hi all, I thought RT 3.8.x had email commands incorporated and does not need CommandByMail, any more. Yet, I can't see anything in the docs/wiki about it. I don't want to enable the plugin without checking if that is the right way to go. So, does RT 3.8.x come with CommandByMail or not? No, it's not built in to 3.8 Thanks, Richard ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- pgpVjilpWxD3n.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
