Re: [rt-users] DB upgrade for RT 3.8 fails
Anybody? :S Without any other clues, and out of curiosity, and not really following exactly what is supposed to be the correct upgrade procedure :P I tried the following: run schema.mysql-4.0-4.1.pl and apply the generate SQL go to each directory in the source under etc/upgrade and apply any schema.mysql files to my DB After this on the face of it I have a working RT3.8, but I dont really know if this is a robust way of upgrading and how likely I am to encounter problems later :S For example I complete ignored all the content files as I dont know what they are for :S thanks, Andy. Quoting Andy Smith a.sm...@ukgrid.net: Hi, I am testing an upgrade on FreeBSD of RT 3.6.7 to RT 3.8.1 and I am getting an error when attempting to upgrade the MySQL DB. I am running the command: rt-setup-database --dba=root --action upgrade And after answering the various questions it starts to execute then bombs out with this error: Proceed [y/N]:y Processing 3.7.1 Now inserting data Processing 3.7.3 Now populating database schema. [Wed Jan 14 17:09:06 2009] [crit]: DBD::mysql::st execute failed: Table 'Attachments' already exists at /usr/local/lib/perl5/site_perl/5.8.8/RT/Handle.pm line 470. (/usr/local/lib/perl5/site_perl/5.8.8/RT.pm:379) DBD::mysql::st execute failed: Table 'Attachments' already exists at /usr/local/lib/perl5/site_perl/5.8.8/RT/Handle.pm line 470. Can anyone help? I couldn't see any related problems searching via google :S thanks for any replies! Andy. This message was sent using IMP, the Internet Messaging Program. This message was sent using IMP, the Internet Messaging Program. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] DB upgrade for RT 3.8 fails
Andy Smith wrote: Anybody? :S Without any other clues, and out of curiosity, and not really following exactly what is supposed to be the correct upgrade procedure :P I tried the following: run schema.mysql-4.0-4.1.pl and apply the generate SQL go to each directory in the source under etc/upgrade and apply any schema.mysql files to my DB After this on the face of it I have a working RT3.8, but I dont really know if this is a robust way of upgrading and how likely I am to encounter problems later :S For example I complete ignored all the content files as I dont know what they are for :S The robust way of upgrading is documented in README/UPGRADE files. Look for the script which applies etc/upgrade files. Regards Racke -- LinuXia Systems = http://www.linuxia.de/ Expert Interchange Consulting and System Administration ICDEVGROUP = http://www.icdevgroup.org/ Interchange Development Team ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] DB upgrade for RT 3.8 fails
Hi Racke, that was the subject of my first post to the list to which no one replied, I attempted to follow the infro in README and UPGRADING and UPGRADING.mysql and all i got left with was an error message and a failed upgrade :(. My second mail was in desperation (as stated), I know that isnt the correct way to do it but the correct way didnt work and no one has suggested any fixes to this :( thanks, Andy. Quoting racke at linuxia.de: The robust way of upgrading is documented in README/UPGRADE files. Look for the script which applies etc/upgrade files. Regards Racke This message was sent using IMP, the Internet Messaging Program. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] DB upgrade for RT 3.8 fails
Andy, I followed these steps, following the UPGRADING UPGRADING.mysql docs and other messages in this list, in particular, Tim Cutts and Ruslan posts[1]: # Set up a new RT box, install the new version of MySQL you want to use, and install RT 3.8.1. # Dump of your production MySQL instance, and load it into the new MySQL database. # Follow the UPGRADING.mysql document if you're going to upgrade your mysql server or move RT DB to a newer mysql server. 1) cd /path/to/rt-3.8.1-src/ 2) ./sbin/rt-setup-database --dba root --action upgrade # Select option to go only as far as version 3.8.0 3) rm -fr /var/run/rt38/mason_data/obj/ apachectl restart 4) perl ./etc/upgrade/schema.mysql-4.0-4.1.pl rt3 root sql.queries # Run the MySQL upgrade script, as detailed in UPGRADING.mysql, and apply the SQL statements it wants you to make. This takes a while. 5) mysql -u root -p rt3 sql.queries 6) ./sbin/rt-setup-database --dba root --action upgrade # Run /opt/rt3/sbin/rt-setup-database --action upgrade again for the last small changes from 3.8.0 to 3.8.1 Despite the fact that we did have a problem in our database in the step 5 above, I've sent the steps above to this list a few days ago and it seems these are ok, as nobody - including Ruslan - told me otherwise. Reference: [1] http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg16831.html Best regards, Alex ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] DB upgrade for RT 3.8 fails
Hi All, OK I think I have a solution to my problem which I hope results in a correctly upgrade database. The last piece of the puzzle, is what are the content files and what do you need to do with them? Well I guessed that you are meant to do this: rt-setup-database --action insert --datafile ./etc/upgrade/3.8.1/content --dba root for each file (in order). So my end solution would be: 1) install RT 3.8 to new dir 2) going thro each directory in order in etc/upgrade apply the files as necessary until 3.8.0. schema files are applied by redirecting into a mysql session and contect files are loaded with rt-setup-database (as above). 3) run schema.mysql-4.0-4.1.pl and apply the resulting SQL to the database 4) apply the final directories in etc/upgrade as above to take to version 3.8.1 Bit more of an effort than a single command, but it seems good to me (ignorance is bliss ;) ). thanks, Andy. This message was sent using IMP, the Internet Messaging Program. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] DB upgrade for RT 3.8 fails
Andy Smith a.sm...@ukgrid.net wrote: Hi All, OK I think I have a solution to my problem which I hope results in a correctly upgrade database. The last piece of the puzzle, is what are the content files and what do you need to do with them? Well I guessed that you are meant to do this: rt-setup-database --action insert --datafile ./etc/upgrade/3.8.1/content --dba root for each file (in order). So my end solution would be: 1) install RT 3.8 to new dir 2) going thro each directory in order in etc/upgrade apply the files as necessary until 3.8.0. schema files are applied by redirecting into a mysql session and contect files are loaded with rt-setup-database (as above). 3) run schema.mysql-4.0-4.1.pl and apply the resulting SQL to the database 4) apply the final directories in etc/upgrade as above to take to version 3.8.1 Bit more of an effort than a single command, but it seems good to me (ignorance is bliss ;) ). Those are exactly the instructions for 3.8.0. I don't know about 3.8.1. In 3.8.2, you can upgrade the database via two steps. First, upgrading using rt-setup-database and inputting the version you want to stop at, then completing the steps revolving around schema.mysql-4.0-4.1.pl. Is there any reason you are not upgrading to 3.8.2? There are many bug fixes in 3.8.2 and many features/shortcuts that existed in 3.6.x but were missing in 3.8.0 and 3.8.1. In my opinion, you don't want to be running 3.8.1... James ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] DB upgrade for RT 3.8 fails
Hi James, ok, well thats nice I managed to get to the instructions for 3.8 using a bit of guesswork :P. The only reason Im on 3.8.1 is that it is the current ports version in FreeBSD. If its worth waiting for 3.8.2 I'm happy to wait, Im not in any hurry to upgrade. Thanks for the info, Andy. Quoting jmose...@corp.xanadoo.com: Those are exactly the instructions for 3.8.0. I don't know about 3.8.1. In 3.8.2, you can upgrade the database via two steps. First, upgrading using rt-setup-database and inputting the version you want to stop at, then completing the steps revolving around schema.mysql-4.0-4.1.pl. Is there any reason you are not upgrading to 3.8.2? There are many bug fixes in 3.8.2 and many features/shortcuts that existed in 3.6.x but were missing in 3.8.0 and 3.8.1. In my opinion, you don't want to be running 3.8.1... James This message was sent using IMP, the Internet Messaging Program. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] DB upgrade for RT 3.8 fails
Andy Smith a.sm...@ukgrid.net wrote: Hi James, ok, well thats nice I managed to get to the instructions for 3.8 using a bit of guesswork :P. The only reason Im on 3.8.1 is that it is the current ports version in FreeBSD. If its worth waiting for 3.8.2 I'm happy to wait, Im not in any hurry to upgrade. Thanks for the info, For what it's worth, although I too use yum/rpm management on my Redhat boxes to install/upgrade almost everything, I find that using packages to install/upgrade RT problematic. It's much easier (for me) to upgrade from source, especially since you really aren't compiling anything. This goes for Horde/Imp as well (which it appears you are using). As it is right now, you are only a few steps frm getting RT 3.8.2 going from source. If you've installed the 3.8.1 from BSD ports, you are only two updated Perl modules away from using 3.8.2. If those updated modules exist in ports, great. If not, use Perl/CPAN to upgrade them. The other steps are to download the source, perform a configure operation, and make install. The configure operation would look something like: $ ./configure --prefix=/opt/rt3.8.2 --with-web-user=apache --with-web-group=apache --with-mysql --with-web-handler=fastcgi Make install would then put the actual files in /opt/rt3.8.2. You can copy your RT_SiteConfig.pm file into the new directory along with any local changes. Then create a soft link for /opt/rt3 to /opt/rt3.8.2, or however your directory structure is laid out. Then complete the mysql upgrade steps. After running configure, do a 'make testdeps' to see what modules you're missing, need upgrading, etc. James ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] DB upgrade for RT 3.8 fails
Hi James, yes, Im not averse to compiling software from source, but actaully having not been using it for very long (I was on various different Unixs before) Ive been very impressed with FreeBSD ports (no probs with Horde/IMP BTW). Much more so than Linux tools such as yum and apt-get which I dont really trust (tho that may be cos I dont know them sufficiently well). Anyway thats just a by the by in case you or anyone else every facies trying FreeBSD and ports package management ;). TBH Im happy to wait for the ports, more or less as a matter of good practice so that its easier to track whats installed on servers, manage package dependencies, and also portaudit is a great tool for checking your system against known vulnarabilites (might not cover 100% of issues but handy). Although in the same moment I accept ports or other package management systems arent always the best way to install software, when you are dealing with a lot of systems and a lot of programs the good outweighs the bad (especially with ports ;) ), cheers Andy. Quoting jmose...@corp.xanadoo.com: For what it's worth, although I too use yum/rpm management on my Redhat boxes to install/upgrade almost everything, I find that using packages to install/upgrade RT problematic. It's much easier (for me) to upgrade from source, especially since you really aren't compiling anything. This goes for Horde/Imp as well (which it appears you are using). As it is right now, you are only a few steps frm getting RT 3.8.2 going from source. If you've installed the 3.8.1 from BSD ports, you are only two updated Perl modules away from using 3.8.2. If those updated modules exist in ports, great. If not, use Perl/CPAN to upgrade them. This message was sent using IMP, the Internet Messaging Program. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] DB upgrade for RT 3.8 fails
On Thu, Jan 15, 2009 at 2:27 PM, Andy Smith a.sm...@ukgrid.net wrote: Hi James, yes, Im not averse to compiling software from source, but actaully having not been using it for very long (I was on various different Unixs before) Ive been very impressed with FreeBSD ports (no probs with Horde/IMP BTW). Much more so than Linux tools such as yum and apt-get which I dont really trust (tho that may be cos I dont know them sufficiently well). Anyway thats just a by the by in case you or anyone else every facies trying FreeBSD and ports package management ;). TBH Im happy to wait for the ports, more or less as a matter of good practice so that its easier to track whats installed on servers, manage package dependencies, and also portaudit is a great tool for checking your system against known vulnarabilites (might not cover 100% of issues but handy). Although in the same moment I accept ports or other package management systems arent always the best way to install software, when you are dealing with a lot of systems and a lot of programs the good outweighs the bad (especially with ports ;) ), Hi Andy, Agreed! We also run rt over FreeBSD since rt-1.0.7, and we rely on the ports tools to keep track of third-party packages in our servers, otherwise it would be an unbearable task, once that mantaining our dept. IT infrasctructure is not our mission. I've contacted the www/rt38 port mantainer. Altough he didn't gave me a schedule, he told me that the port update is his todo list. I also am eager waiting the port for rt-3.8.2. :-( Best regards, Alex ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
