Re: [rt-users] International usage of a single RT instance
Great ! perfect answer ! Works fine I have move to fastcgi Thanks Christophe -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: mardi 22 novembre 2011 16:15 To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] International usage of a single RT instance On Tue, Nov 22, 2011 at 02:32:56PM +0100, Soula, Christophe wrote: > Mod_perl is used in our case but reading docs/web_deployment.pod do > not give me any direction or I forget to read the right line... > I have try to configure one specific account with a different timezone > but I did not seen any effect on the date shown. > So perhaps I'm wrong but I do not know what this per user timezone > setting stand for. > > Is there any advise how to resolve this situation on a single instance > or is it only possible to setup two different RT instance that will > then need to be synchronized ? You want to read this part of the documentation: B: Due to thread-safety limitations, all timestamps will be... It's right at the beginning of the mod_perl section. -kevin Please be advised that this email may contain confidential information. If you are not the intended recipient, please notify us by email by replying to the sender and delete this message. The sender disclaims that the content of this email constitutes an offer to enter into, or the acceptance of, any agreement; provided that the foregoing does not invalidate the binding effect of any digital or other electronic reproduction of a manual signature that is included in any attachment. RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] International usage of a single RT instance
On Tue, Nov 22, 2011 at 02:32:56PM +0100, Soula, Christophe wrote: > Mod_perl is used in our case but reading docs/web_deployment.pod do not > give me any direction or I forget to read the right line... > I have try to configure one specific account with a different timezone > but I did not seen any effect on the date shown. > So perhaps I'm wrong but I do not know what this per user timezone > setting stand for. > > Is there any advise how to resolve this situation on a single instance > or is it only possible to setup two different RT instance that will then > need to be synchronized ? You want to read this part of the documentation: B: Due to thread-safety limitations, all timestamps will be... It's right at the beginning of the mod_perl section. -kevin pgp7ZlEsnkBbE.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] International usage of a single RT instance
Mod_perl is used in our case but reading docs/web_deployment.pod do not give me any direction or I forget to read the right line... I have try to configure one specific account with a different timezone but I did not seen any effect on the date shown. So perhaps I'm wrong but I do not know what this per user timezone setting stand for. Is there any advise how to resolve this situation on a single instance or is it only possible to setup two different RT instance that will then need to be synchronized ? -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: lundi 21 novembre 2011 16:15 To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] International usage of a single RT instance On Mon, Nov 21, 2011 at 08:43:54AM +0100, Soula, Christophe wrote: >I try to implement for my international company request tracker version 4 as a single instance >to support our IT helpdesk activities. > >I have two main helpdesk team : one in France and one in US > >Customer able to send request are coming from everywhere in the > world > >I have a different queue for US based support and one for the European based support. > > > >Everything is working fine with the exceptio of the different date shown in the interface. > > > >I try to figure out how to configure or customize RT 4 to be able to have a central instance >located in Europe which should be used from all over the world. > >I have search for a solution without success... > > > >My attempts have all failed and searching both the wiki and the mailing list archives hasn't >improved my understanding enough to make it work or to understand if it could works or not. > > > >So far, I've tried to set on one user a different time zone but without effect on the date >shown in the SelfService interface for example. > > > >I'm using RT [4.02] on Debain OS. Web server apache. Database mysql mod_perl or fastcgi? If mod_perl, please review the documentation in docs/web_deployment.pod about certain Apache worker models and time zones. -kevin Please be advised that this email may contain confidential information. If you are not the intended recipient, please notify us by email by replying to the sender and delete this message. The sender disclaims that the content of this email constitutes an offer to enter into, or the acceptance of, any agreement; provided that the foregoing does not invalidate the binding effect of any digital or other electronic reproduction of a manual signature that is included in any attachment. RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] International usage of a single RT instance
On Mon, Nov 21, 2011 at 08:43:54AM +0100, Soula, Christophe wrote: >I try to implement for my international company request tracker version 4 > as a single instance >to support our IT helpdesk activities. > >I have two main helpdesk team : one in France and one in US > >Customer able to send request are coming from everywhere in the world > >I have a different queue for US based support and one for the European > based support. > > > >Everything is working fine with the exceptio of the different date shown > in the interface. > > > >I try to figure out how to configure or customize RT 4 to be able to have > a central instance >located in Europe which should be used from all over the world. > >I have search for a solution without success... > > > >My attempts have all failed and searching both the wiki and the mailing > list archives hasn't >improved my understanding enough to make it work or to understand if it > could works or not. > > > >So far, I've tried to set on one user a different time zone but without > effect on the date >shown in the SelfService interface for example. > > > >I'm using RT [4.02] on Debain OS. Web server apache. Database mysql mod_perl or fastcgi? If mod_perl, please review the documentation in docs/web_deployment.pod about certain Apache worker models and time zones. -kevin pgpXEf3Id3ZGj.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 & 29, 2011