Bart,
Can you keep us (me anyway) informed how the below solution works out for you,
I am wondering how it will work if you need to link tickets cross different
sites??
At the moment with mod_perl2 I am running 1 rt database one rt code tree for 2
different sites (urls) but with 2 different webmux.pl , 2 RT_Siteconfig files,
and few hacks within the code and exim.conf etc , its not a clean solution ,
and wondering if Ruz solution maybe a better way of doing things.
Regards;
Roy
[cid:imageadf1fb.GIF@61124c7d.44b65d15]
Visit our website today www.daisygroupplc.comhttp://www.daisygroupplc.com
Registered Office: Daisy House, Lindred Road Business Park, Nelson, Lancashire
BB9 5SR
Company Registration Number: 4145329 | VAT Number: 722471355
Daisy Communications Limited is a company registered in England and Wales.
DISCLAIMER
This email (including any attachments) is strictly confidential and may also be
legally privileged. If the recipient has received this email in error please
notify the sender and do not read, print, re-transmit, store or act in reliance
on the email or its attachments and immediately delete this email and its
attachments from the recipient’s system. Daisy Communications Limited cannot
accept liability for any breaches of confidence arising through use of email.
Employees of Daisy Communications Limited are expressly required not to make
any defamatory statements and not to infringe or authorise any infringement of
copyright or any other legal right by email communications. Any such
communication is contrary to the company’s policy and outside the scope of the
employment of the individual concerned. Daisy Communications Limited will not
accept any liability in respect of such a communication, and the employee
responsible will be personally liable for any damages or other liability
arising.
If you are the intended recipient of this email please ensure that neither the
email nor any attachments are copied to third parties outside your organisation
or saved without the written permission of the sender. In the event of any
unauthorised copying or forwarding, the recipient will be required to indemnify
Daisy Communications Limited against any claim for loss or damage caused by any
viruses or otherwise.
WARNING: Computer viruses can be transmitted by email. The recipient should
check this email and any attachments for the presence of viruses. Daisy
Communications Limited accepts no liability for any damage caused by any virus
transmitted by this email or any attachments.
NOTICE TO CUSTOMERS
If you have ordered a telephone number from Daisy Communications Limited
(non-geographic or new line installation) please do NOT arrange for any form of
advertising until the number is live and tested.
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Bart
Sent: 07 September 2011 16:09
To: Ruslan Zakirov
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Multiple URL's with multiple themes (look and feel)
Hi,
Thanks for the reply, I'm going to see if the callback solution will help me
with this.
It looks like this is indeed how I should attempt this setup.
Cheers.
Best regards,
Bart
2011/9/7 Ruslan Zakirov r...@bestpractical.commailto:r...@bestpractical.com
It's double. For beginning alias multiple locations on the server to rt. Check
that everything works. Some actions and links would point to urls defined in
the config. Then you have to use callback in main autohandler where you check
server's variables and set Web* and other options accordingly.
Regards, Ruslan. From phone.
07.09.2011 17:53 пользователь Bart b...@pleh.infomailto:b...@pleh.info
написал:
Hi,
I'm wondering if it's possible to do the following within RequestTracker:
- Set a different theme (look and feel) per queue / incoming URL.
- Set a different theme (look and feel) per SelfService portal / incoming
URL.
The goal is to have 1 ticket system with multiple queue's but also multiple
URL's. Technically that's possible but I'd want to give each queue/incoming
URL a different look feel (or just a different CSS file
which overrules the default).
I know I can do individual per user themes but I'd want to set something
globally which will work for both normal users and selfservice users but
then in a dynamic way where a you can implement RT on different websites
while running just one instance.
Hopefully someone can help point me in the right direction for this, so far
all I've found is that it's not possible.
Thanks in advance.
Best regards,
Bart
inline: imageadf1fb.GIF
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 27, 2011
* San Francisco, CA, USA October 18 19, 2011
* Washington DC, USA October 31 November 1, 2011
* Melbourne VIC, Australia November 28 29, 2011
* Barcelona, Spain November 28 29, 2011