Re: [rt-users] New RT Installation and corrupted RT Graphics??
Anyone can help? nanastasiou wrote: > > Hi, > > After compiling and installing, I set up the mysql database, configured > RT_SiteConfig.pm and rt4.conf but when i try to get into it the page > doesn't show up properly??? > > http://old.nabble.com/file/p32068825/rt4.JPG rt4.JPG > http://old.nabble.com/file/p32068825/rt4.conf rt4.conf > http://old.nabble.com/file/p32068825/RT_SiteConfig.pm RT_SiteConfig.pm > > I have attached a screenshot, the rt4.conf file and the RT_SiteConfig.pm > file. Any ideas? > > -- View this message in context: http://old.nabble.com/New-RT-Installation-and-corrupted-RT-Graphics---tp32068825p32082739.html Sent from the Request Tracker - User mailing list archive at Nabble.com. 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New RT Installation and corrupted RT Graphics??
On 07/18/2011 08:16 AM, nanastasiou wrote: > Anyone can help? In all likelihood you've misconfigured apache, but without the RT error logs and apache configuration, we can't really help you. Cheers, Thomas 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New RT Installation and corrupted RT Graphics??
Hi Thomas, what files do i need to check for the apache configuration and the rt error logs? Thomas Sibley wrote: > > On 07/18/2011 08:16 AM, nanastasiou wrote: >> Anyone can help? > > In all likelihood you've misconfigured apache, but without the RT error > logs and apache configuration, we can't really help you. > > Cheers, > Thomas > > > 2011 Training: http://bestpractical.com/services/training.html > > -- View this message in context: http://old.nabble.com/New-RT-Installation-and-corrupted-RT-Graphics---tp32068825p32083033.html Sent from the Request Tracker - User mailing list archive at Nabble.com. 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New RT Installation and corrupted RT Graphics??
All apache files which are relevant for the rt instance. It depends on in which way you have build your apache infrastructure ... for example : you can manage apache with virtual host files or one main httpd.conf .. or you can include additional configs... if you have no idea about the apache configs... check the web_deployment.pod File in your rt4 file under the directory Docs best regards john -- View this message in context: http://old.nabble.com/New-RT-Installation-and-corrupted-RT-Graphics---tp32068825p32083911.html Sent from the Request Tracker - User mailing list archive at Nabble.com. 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New RT Installation and corrupted RT Graphics??
Thank you John. I deleted my RT_SiteConfig.pm and then used the web_installer which generated the config file again. The page is now displayed properly and i am able to login. But when I go into certain areas like Settings->Options I get an error page: Couldn't create object file /opt/rt4/var/mason_data/obj/3452818388/standard/Prefs/Other.html.obj: Permission denied Any ideas? john s. wrote: > > All apache files which are relevant for the rt instance. > > It depends on in which way you have build your apache infrastructure ... > > for example : > > you can manage apache with virtual host files or one main httpd.conf .. or > you can include additional configs... > > if you have no idea about the apache configs... check the > web_deployment.pod File in your rt4 file under the directory Docs > > Addition: > > The Error logs is definied in the RT_SiteConfig.pm > > And the apache error log dependes which linux u use > > fior example: debain linux is almost /var/logs/apache2 > > > > best regards john > > > > > > > > > > -- View this message in context: http://old.nabble.com/New-RT-Installation-and-corrupted-RT-Graphics---tp32068825p32106473.html Sent from the Request Tracker - User mailing list archive at Nabble.com. 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New RT Installation and corrupted RT Graphics??
Ok, Just noticed that if i use port 8080 none of those error messages come up. Is this the port I am meant to use with RT ? nanastasiou wrote: > > Thank you John. I deleted my RT_SiteConfig.pm and then used the > web_installer which generated the config file again. The page is now > displayed properly and i am able to login. > > But when I go into certain areas like Settings->Options I get an error > page: > > Couldn't create object file > /opt/rt4/var/mason_data/obj/3452818388/standard/Prefs/Other.html.obj: > Permission denied > > Any ideas? > > > john s. wrote: >> >> All apache files which are relevant for the rt instance. >> >> It depends on in which way you have build your apache infrastructure ... >> >> for example : >> >> you can manage apache with virtual host files or one main httpd.conf .. >> or you can include additional configs... >> >> if you have no idea about the apache configs... check the >> web_deployment.pod File in your rt4 file under the directory Docs >> >> Addition: >> >> The Error logs is definied in the RT_SiteConfig.pm >> >> And the apache error log dependes which linux u use >> >> fior example: debain linux is almost /var/logs/apache2 >> >> >> >> best regards john >> >> >> >> >> >> >> >> >> >> > > -- View this message in context: http://old.nabble.com/New-RT-Installation-and-corrupted-RT-Graphics---tp32068825p32106499.html Sent from the Request Tracker - User mailing list archive at Nabble.com. 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New RT Installation and corrupted RT Graphics??
On 2011-07-21 13:02, nanastasiou wrote: [...] But when I go into certain areas like Settings->Options I get an error page: Couldn't create object file /opt/rt4/var/mason_data/obj/3452818388/standard/Prefs/Other.html.obj: Permission denied Check the permissions of /opt/rt4/var/mason_data chmod is your friend Gerard 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New RT Installation and corrupted RT Graphics??
On Thu, Jul 21, 2011 at 04:07:58AM -0700, nanastasiou wrote: > > Ok, Just noticed that if i use port 8080 none of those error messages come > up. Is this the port I am meant to use with RT ? RT runs on the port you configure it to use. As pointed out later in the thread, your error comes because of mixing permissions. I assume you're running rt-server on 8080 as root and apache on 80 as non-root and that'll break your permissions -kevin pgpt8Wj0Drgqo.pgp Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New RT Installation and corrupted RT Graphics??
Actually even on port 8080 I get permission errors. At the moment I am running both rt+apache under the root account. Am I meant to create a seperate user account to run them on? Kevin Falcone-2 wrote: > > On Thu, Jul 21, 2011 at 04:07:58AM -0700, nanastasiou wrote: >> >> Ok, Just noticed that if i use port 8080 none of those error messages >> come >> up. Is this the port I am meant to use with RT ? > > RT runs on the port you configure it to use. As pointed out later in > the thread, your error comes because of mixing permissions. > > I assume you're running rt-server on 8080 as root and apache on 80 as > non-root and that'll break your permissions > > -kevin > > > > > 2011 Training: http://bestpractical.com/services/training.html > -- View this message in context: http://old.nabble.com/New-RT-Installation-and-corrupted-RT-Graphics---tp32068825p32108602.html Sent from the Request Tracker - User mailing list archive at Nabble.com. 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New RT Installation and corrupted RT Graphics??
On Thu, Jul 21, 2011 at 08:56:09AM -0700, nanastasiou wrote: > > Actually even on port 8080 I get permission errors. > At the moment I am running both rt+apache under the root account. Am I meant > to create a seperate user account to run them on? Apache by default starts as root but drops privileges. Did you really override that to force it to run as root all the time? As noted, your permissions in mason_data/obj/ need to be fixed -kevin > > Kevin Falcone-2 wrote: > > > > On Thu, Jul 21, 2011 at 04:07:58AM -0700, nanastasiou wrote: > >> > >> Ok, Just noticed that if i use port 8080 none of those error messages > >> come > >> up. Is this the port I am meant to use with RT ? > > > > RT runs on the port you configure it to use. As pointed out later in > > the thread, your error comes because of mixing permissions. > > > > I assume you're running rt-server on 8080 as root and apache on 80 as > > non-root and that'll break your permissions > > > > -kevin > > > > > > > > > > 2011 Training: http://bestpractical.com/services/training.html > > > > -- > View this message in context: > http://old.nabble.com/New-RT-Installation-and-corrupted-RT-Graphics---tp32068825p32108602.html > Sent from the Request Tracker - User mailing list archive at Nabble.com. > > > > 2011 Training: http://bestpractical.com/services/training.html pgpaqYicf9Kz8.pgp Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New RT Installation and corrupted RT Graphics??
No, I didn't. What is the best practice? Also what about rt? Am I mean to run it under the rt user or the root user? What permissions should I assign to mason_data/obj/ ? Kevin Falcone-2 wrote: > > On Thu, Jul 21, 2011 at 08:56:09AM -0700, nanastasiou wrote: >> >> Actually even on port 8080 I get permission errors. >> At the moment I am running both rt+apache under the root account. Am I >> meant >> to create a seperate user account to run them on? > > Apache by default starts as root but drops privileges. > Did you really override that to force it to run as root all the time? > > As noted, your permissions in mason_data/obj/ need to be fixed > > -kevin > >> >> Kevin Falcone-2 wrote: >> > >> > On Thu, Jul 21, 2011 at 04:07:58AM -0700, nanastasiou wrote: >> >> >> >> Ok, Just noticed that if i use port 8080 none of those error messages >> >> come >> >> up. Is this the port I am meant to use with RT ? >> > >> > RT runs on the port you configure it to use. As pointed out later in >> > the thread, your error comes because of mixing permissions. >> > >> > I assume you're running rt-server on 8080 as root and apache on 80 as >> > non-root and that'll break your permissions >> > >> > -kevin >> > >> > >> > >> > >> > 2011 Training: http://bestpractical.com/services/training.html >> > >> >> -- >> View this message in context: >> http://old.nabble.com/New-RT-Installation-and-corrupted-RT-Graphics---tp32068825p32108602.html >> Sent from the Request Tracker - User mailing list archive at Nabble.com. >> >> >> >> 2011 Training: http://bestpractical.com/services/training.html > > > > > 2011 Training: http://bestpractical.com/services/training.html > -- View this message in context: http://old.nabble.com/New-RT-Installation-and-corrupted-RT-Graphics---tp32068825p32114346.html Sent from the Request Tracker - User mailing list archive at Nabble.com. 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New RT Installation and corrupted RT Graphics??
ok, it's now fine. it had to do with selinux preventing rt from working properly. how do i go from here now? any tutorial on creating groups/users etc nanastasiou wrote: > > No, I didn't. What is the best practice? Also what about rt? Am I mean to > run it under the rt user or the root user? > > What permissions should I assign to mason_data/obj/ ? > > > > > Kevin Falcone-2 wrote: >> >> On Thu, Jul 21, 2011 at 08:56:09AM -0700, nanastasiou wrote: >>> >>> Actually even on port 8080 I get permission errors. >>> At the moment I am running both rt+apache under the root account. Am I >>> meant >>> to create a seperate user account to run them on? >> >> Apache by default starts as root but drops privileges. >> Did you really override that to force it to run as root all the time? >> >> As noted, your permissions in mason_data/obj/ need to be fixed >> >> -kevin >> >>> >>> Kevin Falcone-2 wrote: >>> > >>> > On Thu, Jul 21, 2011 at 04:07:58AM -0700, nanastasiou wrote: >>> >> >>> >> Ok, Just noticed that if i use port 8080 none of those error messages >>> >> come >>> >> up. Is this the port I am meant to use with RT ? >>> > >>> > RT runs on the port you configure it to use. As pointed out later in >>> > the thread, your error comes because of mixing permissions. >>> > >>> > I assume you're running rt-server on 8080 as root and apache on 80 as >>> > non-root and that'll break your permissions >>> > >>> > -kevin >>> > >>> > >>> > >>> > >>> > 2011 Training: http://bestpractical.com/services/training.html >>> > >>> >>> -- >>> View this message in context: >>> http://old.nabble.com/New-RT-Installation-and-corrupted-RT-Graphics---tp32068825p32108602.html >>> Sent from the Request Tracker - User mailing list archive at Nabble.com. >>> >>> >>> >>> 2011 Training: http://bestpractical.com/services/training.html >> >> >> >> >> 2011 Training: http://bestpractical.com/services/training.html >> > > -- View this message in context: http://old.nabble.com/New-RT-Installation-and-corrupted-RT-Graphics---tp32068825p32114652.html Sent from the Request Tracker - User mailing list archive at Nabble.com. 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New RT Installation and corrupted RT Graphics??
ok, it's now fine. it had to do with selinux preventing rt from working properly. how do i go from here now? any tutorial on creating groups/users etc? nanastasiou wrote: > > No, I didn't. What is the best practice? Also what about rt? Am I mean to > run it under the rt user or the root user? > > What permissions should I assign to mason_data/obj/ ? > > > > > Kevin Falcone-2 wrote: >> >> On Thu, Jul 21, 2011 at 08:56:09AM -0700, nanastasiou wrote: >>> >>> Actually even on port 8080 I get permission errors. >>> At the moment I am running both rt+apache under the root account. Am I >>> meant >>> to create a seperate user account to run them on? >> >> Apache by default starts as root but drops privileges. >> Did you really override that to force it to run as root all the time? >> >> As noted, your permissions in mason_data/obj/ need to be fixed >> >> -kevin >> >>> >>> Kevin Falcone-2 wrote: >>> > >>> > On Thu, Jul 21, 2011 at 04:07:58AM -0700, nanastasiou wrote: >>> >> >>> >> Ok, Just noticed that if i use port 8080 none of those error messages >>> >> come >>> >> up. Is this the port I am meant to use with RT ? >>> > >>> > RT runs on the port you configure it to use. As pointed out later in >>> > the thread, your error comes because of mixing permissions. >>> > >>> > I assume you're running rt-server on 8080 as root and apache on 80 as >>> > non-root and that'll break your permissions >>> > >>> > -kevin >>> > >>> > >>> > >>> > >>> > 2011 Training: http://bestpractical.com/services/training.html >>> > >>> >>> -- >>> View this message in context: >>> http://old.nabble.com/New-RT-Installation-and-corrupted-RT-Graphics---tp32068825p32108602.html >>> Sent from the Request Tracker - User mailing list archive at Nabble.com. >>> >>> >>> >>> 2011 Training: http://bestpractical.com/services/training.html >> >> >> >> >> 2011 Training: http://bestpractical.com/services/training.html >> > > -- View this message in context: http://old.nabble.com/New-RT-Installation-and-corrupted-RT-Graphics---tp32068825p32114653.html Sent from the Request Tracker - User mailing list archive at Nabble.com. 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New RT Installation and corrupted RT Graphics??
HI, apache2 uses by default www-data group (as far as i know, by default) my maison_data/obj is: owned by www-data (www-data) has read&write Group: www-data has read&write others: none so it would be a chmod -R 660 /maison_data/obj and a chown -R www-data:www-data /maison_data/obj Hope this helps. Regards, Daniel -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of nanastasiou Sent: Friday, July 22, 2011 1:55 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] New RT Installation and corrupted RT Graphics?? [faked-from][auto-ip] ok, it's now fine. it had to do with selinux preventing rt from working properly. how do i go from here now? any tutorial on creating groups/users etc? nanastasiou wrote: > > No, I didn't. What is the best practice? Also what about rt? Am I mean > to run it under the rt user or the root user? > > What permissions should I assign to mason_data/obj/ ? > > > > > Kevin Falcone-2 wrote: >> >> On Thu, Jul 21, 2011 at 08:56:09AM -0700, nanastasiou wrote: >>> >>> Actually even on port 8080 I get permission errors. >>> At the moment I am running both rt+apache under the root account. Am >>> I meant to create a seperate user account to run them on? >> >> Apache by default starts as root but drops privileges. >> Did you really override that to force it to run as root all the time? >> >> As noted, your permissions in mason_data/obj/ need to be fixed >> >> -kevin >> >>> >>> Kevin Falcone-2 wrote: >>> > >>> > On Thu, Jul 21, 2011 at 04:07:58AM -0700, nanastasiou wrote: >>> >> >>> >> Ok, Just noticed that if i use port 8080 none of those error >>> >> messages come up. Is this the port I am meant to use with RT ? >>> > >>> > RT runs on the port you configure it to use. As pointed out later >>> > in the thread, your error comes because of mixing permissions. >>> > >>> > I assume you're running rt-server on 8080 as root and apache on 80 >>> > as non-root and that'll break your permissions >>> > >>> > -kevin >>> > >>> > >>> > >>> > >>> > 2011 Training: http://bestpractical.com/services/training.html >>> > >>> >>> -- >>> View this message in context: >>> http://old.nabble.com/New-RT-Installation-and-corrupted-RT-Graphics- >>> --tp32068825p32108602.html Sent from the Request Tracker - User >>> mailing list archive at Nabble.com. >>> >>> >>> >>> 2011 Training: http://bestpractical.com/services/training.html >> >> >> >> >> 2011 Training: http://bestpractical.com/services/training.html >> > > -- View this message in context: http://old.nabble.com/New-RT-Installation-and-corrupted-RT-Graphics---tp3206 8825p32114653.html Sent from the Request Tracker - User mailing list archive at Nabble.com. 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New RT Installation and corrupted RT Graphics??
Look at the wiki and give google a chance for " buy the rt essentials book" best regards john -- View this message in context: http://old.nabble.com/New-RT-Installation-and-corrupted-RT-Graphics---tp32068825p32114997.html Sent from the Request Tracker - User mailing list archive at Nabble.com. 2011 Training: http://bestpractical.com/services/training.html
