On May 30, 2007, at 9:45 AM, Stephen Turner wrote:
I feel embarrassed to ask this, but I just did a fresh RT 3.4.2
install on a RHEL 4 machine and put my customizations in place, and
I'm getting my modified Mason components & Perl overlays, but not
my Callbacks. I can't figure out why the callbacks are not showing up.
My callbacks are under the path:
$RT_HOME/local/html/Callbacks/mit
All files & directories under there are owned by root:root and
permissions are 755 for dirs, 644 for files. These are the same
permissions as for the other mason pieces under local/html, so I'm
fairly sure it's not a permissions issue.
I originally installed Mason 1.35 and saw Mason/Resolver/File.pm
errors in the RT log - I guessed that his was causing the problem,
so I downloaded Mason 1.29_02 and installed that. I removed the
mason cache, stopped & started Apache and the error messages have
gone, but still no callbacks.
Somewhere around there, for both that ancient RT and ancient Mason,
there were changes to Mason's internals that broke Callbacks.
Updating mason and the Elements/Callback should improve things.
The pieces are:
RT 3.4.2
Perl v5.8.5 under linux
Apache v1.27;
HTML::Mason v1.29_02
mod_perl v1.30
mysql
Thanks for any assistance,
Steve
Stephen Turner
Senior Programmer/Analyst - Client Support Services
MIT Information Services and Technology (IS&T)
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly
Media. Buy a copy at http://rtbook.bestpractical.com
PGP.sig
Description: This is a digitally signed message part
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com