Re: [rt-users] Permissions question
I figured out what I was doing wrong. Thanks, Kenn. From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Crocker Sent: Friday, November 25, 2011 5:25 PM To: RT User List Subject: Re: [rt-users] Permissions question Mike, I'm not sure what you mean by logged in as a GROUP member. You log in as a User and you are either in a group or you are not. The thing about saved searches is this; all groups have rights associated with them, giving members certain rights that pertain to any searches saved under that group. If you are a member of that group, you will have those rights. You should look at what groups you are a member of (go to Tools-Config-Users-memberships) and then look at what rights are given to members of those groups. That'll do for a start. hope this helps. Kenn On Fri, Nov 25, 2011 at 12:19 PM, mja...@guesswho.commailto:mja...@guesswho.com wrote: The next question about permissions. I've given my NetOps user group global rights to CreateSavedSearch, LoadSavedSearch, ShowSavedSearches, and EditSavedSearches. Still, when I log on to RT (4.0.4) as a group member and go to Tickets - New Search and select NetOps's Saved Searches in the Privacy dropdown, none of the saved searches show in the Load dropdown. I must be partway there, because under Logged in as mjames - Settings - Saved Searches, I can see the NetOps saved search. I can't load it or run it from there, however. What am I missing? Mike From: rt-users-boun...@lists.bestpractical.commailto:rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.commailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of mja...@guesswho.commailto:mja...@guesswho.com Sent: Friday, November 25, 2011 10:29 AM To: rt-users@lists.bestpractical.commailto:rt-users@lists.bestpractical.com Subject: Re: [rt-users] Permissions question Thanks, Kenn. That worked. From: rt-users-boun...@lists.bestpractical.commailto:rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com]mailto:[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Crocker Sent: Wednesday, November 23, 2011 4:28 PM To: RT User List Subject: Re: [rt-users] Permissions question Mike, The correct navigation would be Tools-Config-Global-Group Rights where you then pick a system group, role, or add a User-defined Group. Kenn On Wed, Nov 23, 2011 at 1:17 PM, mja...@guesswho.commailto:mja...@guesswho.com wrote: RT 4.0.4 How do I give a group rights to create/delete/view Saved Searches? As root, I went to Tools..Configuration..Groups and selected my group. I tried different combinations of Group and User Rights, but still the group members can't see/create/delete Saved Searches. Also, when logged in as a group member, I don't see the About Me item under Logged in as Mike. Still wrapping my head around rights in v4.0.x Mike RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain - November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain - November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Permissions question
Thanks, Kenn. That worked. From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Crocker Sent: Wednesday, November 23, 2011 4:28 PM To: RT User List Subject: Re: [rt-users] Permissions question Mike, The correct navigation would be Tools-Config-Global-Group Rights where you then pick a system group, role, or add a User-defined Group. Kenn On Wed, Nov 23, 2011 at 1:17 PM, mja...@guesswho.commailto:mja...@guesswho.com wrote: RT 4.0.4 How do I give a group rights to create/delete/view Saved Searches? As root, I went to Tools..Configuration..Groups and selected my group. I tried different combinations of Group and User Rights, but still the group members can't see/create/delete Saved Searches. Also, when logged in as a group member, I don't see the About Me item under Logged in as Mike. Still wrapping my head around rights in v4.0.x Mike RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain - November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Permissions question
The next question about permissions. I've given my NetOps user group global rights to CreateSavedSearch, LoadSavedSearch, ShowSavedSearches, and EditSavedSearches. Still, when I log on to RT (4.0.4) as a group member and go to Tickets - New Search and select NetOps's Saved Searches in the Privacy dropdown, none of the saved searches show in the Load dropdown. I must be partway there, because under Logged in as mjames - Settings - Saved Searches, I can see the NetOps saved search. I can't load it or run it from there, however. What am I missing? Mike From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of mja...@guesswho.com Sent: Friday, November 25, 2011 10:29 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Permissions question Thanks, Kenn. That worked. From: rt-users-boun...@lists.bestpractical.commailto:rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com]mailto:[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Crocker Sent: Wednesday, November 23, 2011 4:28 PM To: RT User List Subject: Re: [rt-users] Permissions question Mike, The correct navigation would be Tools-Config-Global-Group Rights where you then pick a system group, role, or add a User-defined Group. Kenn On Wed, Nov 23, 2011 at 1:17 PM, mja...@guesswho.commailto:mja...@guesswho.com wrote: RT 4.0.4 How do I give a group rights to create/delete/view Saved Searches? As root, I went to Tools..Configuration..Groups and selected my group. I tried different combinations of Group and User Rights, but still the group members can't see/create/delete Saved Searches. Also, when logged in as a group member, I don't see the About Me item under Logged in as Mike. Still wrapping my head around rights in v4.0.x Mike RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain - November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Permissions question
Mike, I'm not sure what you mean by logged in as a GROUP member. You log in as a User and you are either in a group or you are not. The thing about saved searches is this; all groups have rights associated with them, giving members certain rights that pertain to any searches saved under that group. If you are a member of that group, you will have those rights. You should look at what groups you are a member of (go to Tools-Config-Users-memberships) and then look at what rights are given to members of those groups. That'll do for a start. hope this helps. Kenn On Fri, Nov 25, 2011 at 12:19 PM, mja...@guesswho.com wrote: The next question about permissions. I’ve given my NetOps user group global rights to CreateSavedSearch, LoadSavedSearch, ShowSavedSearches, and EditSavedSearches. Still, when I log on to RT (4.0.4) as a group member and go to Tickets - New Search and select “NetOps’s Saved Searches” in the Privacy dropdown, none of the saved searches show in the Load dropdown. ** ** ** ** I must be partway there, because under Logged in as mjames - Settings - Saved Searches, I can see the NetOps saved search. I can’t load it or run it from there, however. What am I missing? ** ** Mike ** ** *From:* rt-users-boun...@lists.bestpractical.com [mailto: rt-users-boun...@lists.bestpractical.com] *On Behalf Of * mja...@guesswho.com *Sent:* Friday, November 25, 2011 10:29 AM *To:* rt-users@lists.bestpractical.com *Subject:* Re: [rt-users] Permissions question ** ** Thanks, Kenn. That worked. ** ** *From:* rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] *On Behalf Of *Kenneth Crocker *Sent:* Wednesday, November 23, 2011 4:28 PM *To:* RT User List *Subject:* Re: [rt-users] Permissions question ** ** Mike, The correct navigation would be Tools-Config-Global-Group Rights where you then pick a system group, role, or add a User-defined Group. Kenn On Wed, Nov 23, 2011 at 1:17 PM, mja...@guesswho.com wrote: RT 4.0.4 How do I give a group rights to create/delete/view Saved Searches? As root, I went to Tools..Configuration..Groups and selected my group. I tried different combinations of Group and User Rights, but still the group members can’t see/create/delete Saved Searches. Also, when logged in as a group member, I don’t see the “About Me” item under “Logged in as Mike”. Still wrapping my head around rights in v4.0.x Mike RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain — November 28 29, 2011 ** ** RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain — November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Permissions question
Mike, The correct navigation would be Tools-Config-Global-Group Rights where you then pick a system group, role, or add a User-defined Group. Kenn On Wed, Nov 23, 2011 at 1:17 PM, mja...@guesswho.com wrote: RT 4.0.4 How do I give a group rights to create/delete/view Saved Searches? As root, I went to Tools..Configuration..Groups and selected my group. I tried different combinations of Group and User Rights, but still the group members can’t see/create/delete Saved Searches. ** ** Also, when logged in as a group member, I don’t see the “About Me” item under “Logged in as Mike”. Still wrapping my head around rights in v4.0.x ** ** Mike RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain — November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
