Re: [rt-users] RTFM 2.4.3rc1 question
On Thu, Dec 16, 2010 at 01:06:42PM -0600, Max McGrath wrote: >It looks fine now after turning WYSIWIG off. >Good suggestion. This implies that there is some misconfiguration with your web server and serving the RichText javascript. -kevin > >On Thu, Dec 16, 2010 at 12:59 PM, Kevin Falcone > <[2]falc...@bestpractical.com> wrote: > > On Thu, Dec 16, 2010 at 12:39:06PM -0600, Max McGrath wrote: > > I don't believe I am doing anything to disable it. > > I've tried 4 different browsers (IE, Firefox, Chrome, Safari) and > different machines. > Still > > seeing the same thing. > > If you go to your Preferences and turn it off "WYSIWYG message > composer" does it still happen? > -kevin > > References > >Visible links >1. mailto:mmcgr...@carthage.edu >2. mailto:falc...@bestpractical.com pgpVhacxAtTf9.pgp Description: PGP signature
Re: [rt-users] RTFM 2.4.3rc1 question
It looks fine now after turning WYSIWIG off. Good suggestion. Thanks! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Thu, Dec 16, 2010 at 12:59 PM, Kevin Falcone wrote: > On Thu, Dec 16, 2010 at 12:39:06PM -0600, Max McGrath wrote: > >I don't believe I am doing anything to disable it. > >I've tried 4 different browsers (IE, Firefox, Chrome, Safari) and > different machines. Still > >seeing the same thing. > > If you go to your Preferences and turn it off "WYSIWYG message > composer" does it still happen? > > -kevin >
Re: [rt-users] RTFM 2.4.3rc1 question
On Thu, Dec 16, 2010 at 12:39:06PM -0600, Max McGrath wrote: >I don't believe I am doing anything to disable it. >I've tried 4 different browsers (IE, Firefox, Chrome, Safari) and > different machines. Still >seeing the same thing. If you go to your Preferences and turn it off "WYSIWYG message composer" does it still happen? -kevin pgpHcb0Fx9Nmd.pgp Description: PGP signature
Re: [rt-users] RTFM 2.4.3rc1 question
Kevin, I don't believe I am doing anything to disable it. I've tried 4 different browsers (IE, Firefox, Chrome, Safari) and different machines. Still seeing the same thing. It's not a huge issue -- just thought there may be a quick fix out there. -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Wed, Dec 15, 2010 at 8:29 AM, Kevin Falcone wrote: > On Tue, Dec 14, 2010 at 03:28:26PM -0600, Max McGrath wrote: > >I found this in my System Configuration: > > > > MessageBoxRichText 1 core > config > > That implies it is turned on, yet your screenshot doesn't show it. > Are you doing anything interesting in your browser to disable it? > > -keivn >
Re: [rt-users] RTFM 2.4.3rc1 question
On Tue, Dec 14, 2010 at 03:28:26PM -0600, Max McGrath wrote: >I found this in my System Configuration: > > MessageBoxRichText 1 core config That implies it is turned on, yet your screenshot doesn't show it. Are you doing anything interesting in your browser to disable it? -keivn pgpNvZ5JFQan0.pgp Description: PGP signature
Re: [rt-users] RTFM 2.4.3rc1 question
I found this in my System Configuration: MessageBoxRichText 1 core config That's all I could really find about RichText. -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Tue, Dec 14, 2010 at 3:17 PM, Kevin Falcone wrote: > On Tue, Dec 14, 2010 at 03:11:31PM -0600, Max McGrath wrote: > > >I don't quite know what file to check for this config? Could you point > me in the right > >direction? > > You can look at your Preferences or RT_SiteConfig > Probably best to check both. > > -kevin >
Re: [rt-users] RTFM 2.4.3rc1 question
On Tue, Dec 14, 2010 at 03:11:31PM -0600, Max McGrath wrote: >I don't quite know what file to check for this config? Could you point me > in the right >direction? You can look at your Preferences or RT_SiteConfig Probably best to check both. -kevin pgpUJxYMUEdw9.pgp Description: PGP signature
Re: [rt-users] RTFM 2.4.3rc1 question
Kevin - I don't quite know what file to check for this config? Could you point me in the right direction? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Tue, Dec 14, 2010 at 3:09 PM, Kevin Falcone wrote: > On Tue, Dec 14, 2010 at 02:39:36PM -0600, Max McGrath wrote: > >Good idea Kevin. > >I've attached two screenshots. > >1) Me modifying the article > >2) Me using the article to reply. > > That smells like the JavaScript for the rich text editor is running, > but you don't appear to have the RichText editor on. Can you check > your config setting for that? > > -kevin >
Re: [rt-users] RTFM 2.4.3rc1 question
On Tue, Dec 14, 2010 at 02:39:36PM -0600, Max McGrath wrote: >Good idea Kevin. >I've attached two screenshots. >1) Me modifying the article >2) Me using the article to reply. That smells like the JavaScript for the rich text editor is running, but you don't appear to have the RichText editor on. Can you check your config setting for that? -kevin pgp6ekFrTeHy8.pgp Description: PGP signature
Re: [rt-users] RTFM 2.4.3rc1 question
On Tue, Dec 14, 2010 at 01:50:34PM -0600, Max McGrath wrote: >Just a normal line break. No HTML whatsoever. Then it sounds like you're triggering the HTML rewriter without actually having the rich text editor enabled. Perhaps a screenshot of the message box after including the article would be helpful -kevin pgp6p2YnfMRqc.pgp Description: PGP signature
Re: [rt-users] RTFM 2.4.3rc1 question
Just a normal line break. No HTML whatsoever. -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Tue, Dec 14, 2010 at 1:48 PM, Kevin Falcone wrote: > On Tue, Dec 14, 2010 at 12:43:37PM -0600, Max McGrath wrote: > >Kevin - > >The one in question I call Content and it is a Fill in one text area. > > Do you have literal HTML in the Content CF or is it just normal line > breaks? > > -kevin >
Re: [rt-users] RTFM 2.4.3rc1 question
On Tue, Dec 14, 2010 at 12:43:37PM -0600, Max McGrath wrote: >Kevin - >The one in question I call Content and it is a Fill in one text area. Do you have literal HTML in the Content CF or is it just normal line breaks? -kevin pgpW4B8qcTTOJ.pgp Description: PGP signature
Re: [rt-users] RTFM 2.4.3rc1 question
Kevin - The one in question I call *Content* and it is a *Fill in one text area*. -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu On Tue, Dec 14, 2010 at 12:40 PM, Kevin Falcone wrote: > On Tue, Dec 14, 2010 at 11:55:46AM -0600, Max McGrath wrote: > >I have RTFM setup and I use it mainly for Canned Responses. Right now > when I use an article in > >my reply I see a bunch of . Obviously showing all the HTML line > breaks from my article. > >When I go to modify my article I just see the normal article with no > HTML. Is there a way I > >can get the HTML to stop showing up? > > If your article contains HTML, I wouldn't expect it to work well with > the rich text editor since it tries to escape things on the way in. > What kind of Custom Field are you using for your article storage? > > -kevin >
Re: [rt-users] RTFM 2.4.3rc1 question
On Tue, Dec 14, 2010 at 11:55:46AM -0600, Max McGrath wrote: >I have RTFM setup and I use it mainly for Canned Responses. Right now when > I use an article in >my reply I see a bunch of . Obviously showing all the HTML line > breaks from my article. >When I go to modify my article I just see the normal article with no HTML. > Is there a way I >can get the HTML to stop showing up? If your article contains HTML, I wouldn't expect it to work well with the rich text editor since it tries to escape things on the way in. What kind of Custom Field are you using for your article storage? -kevin pgprh1nVdq4S0.pgp Description: PGP signature
