Re: [rt-users] Self Service Open Tickets Extra Column
> On Wed, Jan 26, 2011 at 10:27:46AM +0800, Adam Tang wrote: > >> From: falc...@bestpractical.com > >> Subject: Re: [rt-users] Self Service Open Tickets Extra Column > >> > >> On Tue, Jan 25, 2011 at 12:35:43PM +0800, Adam Tang wrote: > >> > How do I add 1 column inside http://192.168.1.99/rt/SelfService/ page to > >> > display my > >> > CustomField "Taken" to user? I can't find the html or php file inside > >> > rt-3.8.8. > >> > >> Read about DefaultSelfServiceSearchResultFormat in RT_Config.pm > > >Thank you very much. I can now modify the header for the field and also the > >value. > >In the SearchResultFormat, to list value, we will use __ColumnName__ to list > >the value. > >May I know if I have a custom field value called "Taken", how do I list the > >value. > >I have used __Taken__ but nothing shown. Go build a saved search that includes the custom field you want and click on Advanced and look at the Format field, that will show you the format of the string you use in your config -kevin pgpLPd25H4SlO.pgp Description: PGP signature
Re: [rt-users] Self Service Open Tickets Extra Column
Dear Kevin, Thank you very much. I can now modify the header for the field and also the value. In the SearchResultFormat, to list value, we will use __ColumnName__ to list the value. May I know if I have a custom field value called "Taken", how do I list the value. I have used __Taken__ but nothing shown. > Date: Tue, 25 Jan 2011 10:19:09 -0500 > From: falc...@bestpractical.com > To: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] Self Service Open Tickets Extra Column > > On Tue, Jan 25, 2011 at 12:35:43PM +0800, Adam Tang wrote: > >How do I add 1 column inside http://192.168.1.99/rt/SelfService/ page to > > display my > >CustomField "Taken" to user? I can't find the html or php file inside > > rt-3.8.8. > > Read about DefaultSelfServiceSearchResultFormat in RT_Config.pm > > -kevin
Re: [rt-users] Self Service Open Tickets Extra Column
On Tue, Jan 25, 2011 at 12:35:43PM +0800, Adam Tang wrote: >How do I add 1 column inside http://192.168.1.99/rt/SelfService/ page to > display my >CustomField "Taken" to user? I can't find the html or php file inside > rt-3.8.8. Read about DefaultSelfServiceSearchResultFormat in RT_Config.pm -kevin pgpKoAvRdKU3q.pgp Description: PGP signature
